Customer Service Business Development

Heriberto Lopez

407-***-**** **** Lundy Court.

*********@*******.*** Winter Park, FL 32792

Seeking Position As:

Executive Sales & Customer Service Professional

Extremely talented, hardworking and reliable Business Manager with more than ten years of combined experience in sales, customer service and providing administrative support in managing. Reliable candidate is actively seeking a challenging role in account management, sales, ideally with a dynamic and progressive industry leader. Versatile professional demonstrates key abilities in client relationship building and management, business development, customer service, communication, vendor management, and problem solving. Determined leader thrives in demanding team environments, and excels under pressure.

Exceptional Customer Service Skills Key Account Management & Sales

Active Listening & Consultative Abilities Skillful in Negotiation & Closing

Proficient in Interpersonal Relations Task-Oriented Team Builder

Professional Experience

Orlando Speed World September 2020- Present

Maintenance Director

Orlando, Florida

Maintenance of 188 acre entertainment venue.

Directed and supervised facilities team.

Analyze and troubleshooting of maintenance functions and facility treatment.

City of Winter Springs April 2017- September 2020

Water Plant Operator

Winter Springs, Florida

Maintenance of water plant infrastructure.

Monitoring water quality for the City of Winter Springs.

Maintained existing water mains and sanitary sewer and reclaimed water services.

Horsepower Sales Jan 2012 – April 2017

Account manager

Orlando, Florida

Managed sales and operations for two stand alone stores.

Coordinated with staff and customers

Maintained existing business accounts, opened new business accounts, and conducted staff training sessions.

Provided customers support, addressing their concerns promptly and accurately; initiated and maintained close relationships with business.

Conducted personal visits at client sites at least once a month to maintain and acquire new sales.

Tropical Cheese Industries Apr 2009- Jan 2012

Warehouse & Distribution Manager

Miami, FL

Responsible for all aspects of distribution and logistics, including accounts payable.

Maintained proper inventory level as directed by company.

Managed and supervised team of six, involving deliveries and credits.

Adhered to all safety policies and DOT regulations, procedures and best practices, and ensured that they were communicated with upper management.

Unity Flower Wholesale Jan 2003 – Apr 2009

Warehouse Manager

Miami, FL

Coordinated logistics for floral delivery to Holland Cruise ships at Port of Miami.

Prioritized outstanding service for each customer by providing open communication and meeting deadline for all deliveries.

Gathered comments from clients to improve existing business accounts as well as open new accounts.

Carried out administrative functions including tracking, ordering, and managing inventory, and ensuring employee safety.

Education & Technical Skills

Miami Dade College

Associates degree in Science

Southwest Miami Senior High

High School Diploma

Microsoft Office Suite E-mail Fax machine

Training:

Language Skills: Written and Spoken Spanish

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