CANDICE HIGGINS

**** ***** ******** **., ****** Spring, NC 27592/843-***-****

ad3uws@r.postjobfree.com

I am an honest, friendly, energetic, reliable, hardworking person who is dedicated to succeeding in any environment. My experience, skills, and personal attributes, including dedication, creativity, and the ability to follow through make it easy for me to take on new challenges. I am seeking a position that will help me grow, develop, and excel while giving my best to my employer. WORK EXPERIENCE

Patient Representative

October 2023 to Present

Angier Medical Services (Cape Fear Valley Health System)

• Completion of check in and check out process of patients for their appointments.

• Verification of insurances for coverage of care.

• Make and receive calls to schedule and/or reschedule appointments.

• Process requests made for medical records by fax to the medical records release company.

• Responsible for receiving copays for service and end of day reports showing amount taken in.

• Preparation of daily bank deposits and transportation of deposits to the bank.

• Well versed in Epic electronic health record.

• Any other administrative tasks as assigned by the Practice Manager. Permitting Specialist

February 2023 to August 2023

Tower Engineering Professionals, Garner, NC (Remote from home)

• Completion of permit applications and submittal packages.

• Interaction with local districts to determine permitting and submittal requirements.

• Tracking of tasks in Salesforce project tracker and spreadsheets.

• Provide regular updates to project manager.

• Attendance of regular update calls/meetings as needed.

• Navigation of file systems and project folders to find documents for permit submittals.

• Creation of deliverable memos to upload to client systems.

• Work with internal or external engineering firms to request changes to engineering documents pertinent to the permitting process.

• Manage emails as quickly and effectively as possible. Project Administrator

April 2022 to February 2023

Tower Engineering Professionals, Garner, NC (Remote from home)

• Aid primary project managers in reporting and organizational duties of large scale, fast paced, nationwide projects.

• Correspond with project managers daily to provide support for their roles.

• Coordinate tasks related to new job records and purchase orders.

• Update trackers and data system as needed/assigned.

• Contact clients for project documents.

• Coordinate travel arrangements and expense reports for project managers.

• Responsible for creation of job setup and purchase orders in Site Tracker (Salesforce-based system).

• Monitor and track project dates and deadlines.

Administrative Assistant for Nursing Administration September 2021 to April 2022

Wake Med Health and Hospitals, Raleigh, NC

• Performs administrative duties including composing and typing sensitive correspondence, proofreading, and editing material for accuracy and clarity, and ensuring proper usage of grammar and drafting routine correspondence for the Director.

• Prepares department-wide reports using spreadsheets.

• Responsible for coordinating special events and the Daisy and Petals Award program and making substantial administrative contributions to preparation of the Magnet document and updating nursing policies on the Intranet.

• Maintains and processes departmental expense records, travel requests and requests for reimbursement.

• Maintains timekeeping system time edits, staff schedules and position coverage as needed.

• Prepares meeting agendas and takes meeting minutes.

• Prepares written communications for the department and department leadership.

• Provides customer service for the department including answering departmental and/or leadership phones and helping callers or visitors to the department.

• Provides general administrative support for the department. Orders and keeps supplies, supports the environment, equipment, and departmental systems such as SharePoint.

• Processes the mail and completes filing (coordinate/conduct filing, file tracking, and file storage).

• Maintains calendar and schedule for departmental leadership and/or departmental resources such as a conference room and coordinate meeting planning, scheduling, logistics, setup, and breakdown. Departmental Secretary for Inpatient Physicians

May 2016 to September 2021

McLeod Regional Medical Center - Florence, SC

• Maintains a professional image and shows excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

• Aids in the daily functions of the Department to keep things running smoothly. This may include processing travel & CME requests, ordering supplies, creating and or distributing internal communications such as departmental newsletter or Huddles, preparing meeting agendas, serving as scribe, and transcribing meeting minutes, greets and manages walk-in customers and phone calls from customers.

• Prepares and distributes routine reports on departmental metrics according to deadline, i.e., daily productivity stat, monthly Physicians performance reports of professional fee charges and collections, E&M Coding Benchmark reporting, departmental Dashboard.

• Assists Director and Vice President with various clerical tasks as needed including preparation of presentations, analysis of reports, i.e., monthly variance reports.

• Assists Providers with completion of hardcopy and electronic death certificates, requests from various entities such as durable medical equipment vendors, Home Health.

• Manages all tasks associated with Accounts Payable invoices such as Locum invoices. This includes following up to ensure invoices are paid promptly. Health Information Management Technician

June 2015 to May 2016 (transferred from Carolinas Marion (now MUSC Marion) Carolinas Hospital System (now MUSC) - Florence, SC

• Responsible for running report of previous day’s inpatient discharges, retrieving, prepping, and scanning records into Kofax.

• Scanning of wound care pictures and interdisciplinary plans of care for discharges.

• Printing of records for outpatient rehab facility from shared drive, prep, scan, quality control (QC) and validate for previous days patients.

• Validate Emergency Room records.

• Release of information as requested in accordance with HIPAA regulations. Assembly and Analysis Technician & File Clerk

HIM - April 2012 to June 2015

Carolinas Hospital System - Marion, SC (now MUSC Marion)

• Obtained the previous day's Emergency Room records. Checked that each record is present, assembled and analyzed each for accuracy. Prepped records for the on-sight coder by printing and attaching any missing information, such as labs or x-rays.

• Maintained and kept file room by handling pulling, checking in/out, and filing charts as needed.

• Release of patient information in a prompt and proper manner according to HIPAA regulations.

• Back up for outpatient services assembly and analysis (Radiology and Labs). Duties included obtaining the previous day's records, checking that each record is present and prepping for the on- sight coder.

• Back up for birth certificate clerk. Obtained information on and from mothers for birth certificates for their newborns. Interaction with patients and at times their families. Entering birth certificate information into the statewide system that reported to Columbia, SC.

• Other responsibilities included, but were not limited, to answering phones, filling requests for records from doctors, patients, and other departments within the hospital. Scanning charts to off sight corporate coders. Assisting with audits for the monthly DRG disposition reports as well as documenting said reports which required the use of Excel. EDUCATION

Graduate -Diploma

Harnett Central High School 1994

Skills

Experience handling accounts payable and receivable. Proficient in Cerner and Kofax scanning solutions. Skilled at working in Epic Electronic Health Record. Working knowledge of Emprint. Experienced in the following software and programs: Clarity Medical System, Epiphany Cardio System, ProMed, Healthcare Management System (Clinical View), Salesforce/SiteTracker. Extremely well versed in Microsoft Word, Excel and PowerPoint. Knowledge and use of Kronos timekeeping system. Skilled typist with vast computer, fax, scanner, and copier knowledge.

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