Site Manager General
Resume:
Heather Lynn Chickering
Alfred, ME 04002
*************@*****.***
EXPERIENCE:
On-Site Manager/ National Recruiter- Staffmark Group (Remote)– (Corning Life Science/Staffmark) Full Time- May 2022- Present
Maintain Client and Employee Relationships
Responsible for full cycle recruiting, sourcing (Indeed, LinkedIn, Zip Recruiter and internal database via Erecruit), interviewing, hiring, onboarding, payroll, and coaching.
Recruit for Warehouse positions (picking, packing, shipping, kitting and operations), Manufacturing positions (Machine operators, assemblers, quality inspectors) Forklift operators.
Recruiter for Shipping companies like GXO, Ryder and Penske as well as Medical Manufacturing companies, Hygiene companies and firearms.
On average hire 20-30 candidates a month.
Strategize with clients on handling staffing needs.
Generate weekly and monthly reports.
Communicate with all safety and department heads on a regular basis.
Maintain and update VMS systems (Fieldglass and Beeline)
Attend weekly hiring events.
Review and Maintain Client contracts.
Control expenses, review KPI’s, track recruiting activity.
Recruiter- Zolon Tech Inc. (Remote) – Oct-2021-May 2022
Was responsible for full cycle recruiting for National electrical companies.
Recruited for Superintendents, Project Managers, Engineers, Linemen.
Sourced through (Indeed, LinkedIn, Zip Recruiter, Monster)
Updated and sourced through ATS
Conducted Background and Drug Screens
Set up and execute interviews.
Maintained client and employee relationships.
General Manager/Operations Manager (4 hotels), May 2019-Oct. 2021-Giri Hotel Management Company
GM DUTIES AND RESPONSIBILITIES:
Oversee the operations and functions of 3 hotels, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Coaches, teaches, and motivates the team to maintain high-quality Guest service and safety.
Ensures all decisions are made in the best interest of the hotels and management.
Delivers hotel budget goals and set other short- and long-term strategic goals for the property.
Develop improvement actions, carry out cost savings.
A strong understanding of P&L statements and the ability to react with impactful strategies
Maximized room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial report for the owners and stakeholders.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Help in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
Act as a final decision maker in hiring a key staff.
Coordinate with HOD's for the execution of all activities and functions.
Oversee and manage all departments.
Managed and developed the Hotel Executive team to ensure career progression and development.
Is accountable for responsibilities of department heads and takes ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Front Desk Manager/ Interim General Manager, Event Manager & Certified Academy
Trainer- Holiday Inn Club Vacations at Ascutney Mt. Resort
March 2014-April 2019
Demonstrate thoughtful decisions in a high-pressured environment.
Responsible for the actions, results, successes and failures of the team.
Service, operational levels, training, and employee motivation should are the focus.
Responsible for the failures and share the successes, always modeling the approach expected from the team.
Drive all front desk standards to enhance the guest experience and maintain brand integrity; Oversight of all processes, functions, policies, and procedures to ensure all are adhered to; measures success in terms of available metrics.
Ensure that each interaction exceeds the expectations of our owners and guest. Clarifies needs and reacts; accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
Ensure that all behavioral standards are met, recognize and reward excellent performance, and provide any necessary coaching or corrective action.
Accountable for all hiring, scheduling, assignment of tasks, training, motivation, evaluation, development of personnel
Consistent and timely communication with all other department leaders as needed to ensure timely guest satisfaction.
Direct all sales and execute all functions for the property.
Work directly with our marketing and group sales teams to produce marketing materials to generate banquet sales.
Attend wedding shows as well as local chamber events.
Project and maintain a budget for the front desk as well as the restaurant.
Conduct all onboarding for the new hires on the property, such as orientation and stay real.
Roll out all new training for the resort to all leaders, managers and staff.
General Manager/ Food and Beverage Manager Woodbound Inn Resort
November 2012-November 2013
Director of All Inn Functions and Wedding Planning
Met with potential clients, conduct site tours
Prepared weekly revenue update reports
Created marketing plan
Directed entire Inn Staff Front and Back of House
Directed, organize and run all wedding ceremonies and receptions
Called out to past social groups, i.e holiday parties, birthdays etc.
Headed up the weekly staff meeting
Prepared weekly payroll
Prepared weekly transmittals
Attended weekly chamber events to gain business and exposure for the Inn
Conducted bar and restaurant inventories
Supervised all overnight room revenues
Approved all marketing outlets and materials
Produced and approve weekly schedules of over 50 employees
Additional experience available upon request
EDUCATION
Nichols College- Bachelors of Science in Business Administration
Concentration: Sports Management
COMPUTER SKILLS
Microsoft - Word, PowerPoint, Excel & Outlook, Adobe 9, Salesforce Software, Google and
Yahoo campaigns, Delphi and Meeting Matrix, TSW, Ulitpro, MGS Marriott, Choice
Advantage, Dollars on the net, constant contact, sense messaging, Erecruit, Indeed, Monster, LinkedIn,
ZipRecruiter.
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