Health Information Customer Service
Resume:
GRETTA HELLEMS
SKILLS
• Health Information Systems (HIS)
• Marketing Campaigns
• Patient Health Information Access
• Inventory Coordination
• Data Entry
Health Information Management
(HIM) Process Improvement
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• Paperwork Processing
To obtain a position that utilizes my Registered Health Information Technology degree and the skills I have acquired with my extensive work history. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY
September 2023 - December 2023
Customer Service Representative Maximus, Rochester, NY January 2007 - November 2022
Manager of Operations Exela Technologies, Farmingdale, NY January 2006 - November 2007
Office Assistant University of Rochester Medical Center Field calls from consumers inquiring about health insurance in a high call volume center environment
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Provide assistance to customers navigating the documents needed for insurance determination.
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Input and Utilize state databases to determine the qualifications that meet the requirements for different health insurance options.
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Support my colleagues when we need to collaborate on tasks and provide excellent customer service
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Supervise a staff of six covering a large area of NYS hospitals/doctor's offices/schools from Albany, Binghamton west to Niagara Falls, Jamestown (also Syracuse, Rochester and Buffalo) on day-to-day operations to provide medical records for the client (NYS)
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Review and evaluate each of the representative's work, which includes th field rep determining what medical records are to be provided from the request/authorization on a quarterly basis
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Worked closely with Managers/Supervisors of the health care organizations to assist with customer's needs, any problems that would arise and focus on a high percentage of turnaround time in order for patients to get the services they were asking for
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Planning and forecasting our future in document scanning, help make important decisions on how to integrate our computer systems with other hospitals EMR systems
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Adhere to federal government and New York State rules and regulations as the apply to HIPAA laws
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Maintained monthly statistical reports for hospital directors and corporate offices
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• Neurosurgery Dr
Webster Pilcher MD PhD:, Scheduling patients for exams, appointment's and hospital admission's thus interacting with insurance companies
(having to code for correct exams)
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CONTACT
Mendon, NY 14506
*************@*****.***
January 2000 - April 2004
Manager of Health Information Management University of Rochester Medical Center
April 1994 - November 2004
Assistant Manager/Server Aladdins' Natural Eatery, Pittsford, NY
• Calling in prescription's and patients to relay results
• Running general day to day operations of a highly busy office
• Fulfilled strong leadership courses (mod 1-10)
Directed and supervised a staff of twenty in the record control area of the Health Information Management Department
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Performed quality/quantity audits on all staff as well as compile statistics and monthly workloads
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Hired and trained new employees as well as write performance evaluations
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Assumed responsibility of staff in their absence by providing, updating and delivering records to all hospital personnel
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• Natural Eatery
• Managed all aspects of customer service and a staff of thirty employees Responsible for adding up the days sales and entrusting me in closing the restaurant/securing the money
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• Take orders and serve customers
Responsible for menu selections and building a consistent positive reputation within the community.
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EDUCATION
Registered Health Information Technician (RHIT) Membership of AHIMA, NYHIMA, RRHIMA
2012
Associates Degree
Monroe Community College
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