GRETTA HELLEMS

SKILLS

• Health Information Systems (HIS)

• Marketing Campaigns

• Patient Health Information Access

• Inventory Coordination

• Data Entry

Health Information Management

(HIM) Process Improvement

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• Paperwork Processing

To obtain a position that utilizes my Registered Health Information Technology degree and the skills I have acquired with my extensive work history. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

September 2023 - December 2023

Customer Service Representative Maximus, Rochester, NY January 2007 - November 2022

Manager of Operations Exela Technologies, Farmingdale, NY January 2006 - November 2007

Office Assistant University of Rochester Medical Center Field calls from consumers inquiring about health insurance in a high call volume center environment

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Provide assistance to customers navigating the documents needed for insurance determination.

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Input and Utilize state databases to determine the qualifications that meet the requirements for different health insurance options.

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Support my colleagues when we need to collaborate on tasks and provide excellent customer service

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Supervise a staff of six covering a large area of NYS hospitals/doctor's offices/schools from Albany, Binghamton west to Niagara Falls, Jamestown (also Syracuse, Rochester and Buffalo) on day-to-day operations to provide medical records for the client (NYS)

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Review and evaluate each of the representative's work, which includes th field rep determining what medical records are to be provided from the request/authorization on a quarterly basis

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Worked closely with Managers/Supervisors of the health care organizations to assist with customer's needs, any problems that would arise and focus on a high percentage of turnaround time in order for patients to get the services they were asking for

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Planning and forecasting our future in document scanning, help make important decisions on how to integrate our computer systems with other hospitals EMR systems

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Adhere to federal government and New York State rules and regulations as the apply to HIPAA laws

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Maintained monthly statistical reports for hospital directors and corporate offices

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• Neurosurgery Dr

Webster Pilcher MD PhD:, Scheduling patients for exams, appointment's and hospital admission's thus interacting with insurance companies

(having to code for correct exams)

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CONTACT

Mendon, NY 14506

585-***-****

ad3uwk@r.postjobfree.com

January 2000 - April 2004

Manager of Health Information Management University of Rochester Medical Center

April 1994 - November 2004

Assistant Manager/Server Aladdins' Natural Eatery, Pittsford, NY

• Calling in prescription's and patients to relay results

• Running general day to day operations of a highly busy office

• Fulfilled strong leadership courses (mod 1-10)

Directed and supervised a staff of twenty in the record control area of the Health Information Management Department

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Performed quality/quantity audits on all staff as well as compile statistics and monthly workloads

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Hired and trained new employees as well as write performance evaluations

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Assumed responsibility of staff in their absence by providing, updating and delivering records to all hospital personnel

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• Natural Eatery

• Managed all aspects of customer service and a staff of thirty employees Responsible for adding up the days sales and entrusting me in closing the restaurant/securing the money

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• Take orders and serve customers

Responsible for menu selections and building a consistent positive reputation within the community.

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EDUCATION

Registered Health Information Technician (RHIT) Membership of AHIMA, NYHIMA, RRHIMA

2012

Associates Degree

Monroe Community College

Contact this candidate