Customer Service Office Manager

Susan Maria Bulone

* ********* *****, ********, ** 07746

732-***-****/***********@*****.***

Summary

Personable manager skilled in supervising and working with others. Fully capable of working independently, communicating with customers as well as with Senior Management. Reliable, punctual and extremely comfortable with computer programs.

Current Experience

Encore Dental of Shrewsbury (FEB 2022-Present)

Front Office Receptionist

Trained on DENTRIX, check-in, answer phones, make appointments and update all files accurately.

Pro Energy Solution (DEC 2021 – FEB 2022)

CSR—Full Time

Answer phones, make appointments and assist owner in any capacity.

Bailey Plumbing and Heating (OCT 2021- FEB 2022)

Customer Service Representative—Part time

Serve as call center dispatch…answer phones, make appointments and dispatch technicians based on location and urgency.

Newman Springs Dental Care (OCT 2021-NOV 2021)

Office Assistant

Trained on DENTRIX, check-in/check-out, provide exceptional customer service, scan and transmit documents and assist Office Manager in any capacity needed.

Friendly Connections Inc (JULY 2021 – OCT 2021)

Coordinator/Office Manager

Supervise office staff. Serve as the “control tower” for all communications between clients, employees’ assigned to in home care and out in the field. Maintain tight scheduling regarding recruitment to hire process.

Tomar Industries (MAR 2021 – JULY 2021)

Warehouse Administrative Assistant

Prepare orders for proper truck loading and prepare freight shipments. Liaise with sales crew to coordinate orders/deliveries. All the while responding to all warehouse emails immediately, inputting the following day’s routes and finishing by syncing all driver cellphones for electronic recording.

Bob McCloskey Insurance (FEB 2020-MAR 2021)

Office Assistant

Organize and prioritize all claims by provider and date. Assigned to 2 of the most experienced examiners, one of which was the team lead. I assisted them in all ways possible to process claims in the timeliest of manners, and kept all highly organized and up to date.

TJX Companies (DEC 2012-AUG 2020)

Key Carrier/Coordinator

Initiated as part time, working and assisting in all facets of the retail business, i.e. processing and stocking and customer service. Eventually culminating in promotions within the ranks to full time to key carrier. Responsibilities including any and all assistance to Assistant Managers and Store Manager as well as opening and closing the store.

Headlines International Hair and Nail Salon (2007-2012)

Receptionist--Part time

Responsible for customer satisfaction. Oversaw accounts receivable and payable including supervision of inventory and stock. Solely accountable for daily transactions. Coordinate the opening and closing of the store.

Hiatus (1994-2007)

Stay at home mom

PRIOR EXPERIENCE

Various banks NYC (1987-1994)

Yasuda Trust & Banking/Bankers Trust Co/Royal Bank of Scotland

Loan Administration Supervisor

Supervised all Loan Administrators, each had their own portfolio for collecting and sending scheduled payments of principal interest for large syndicated loans. I provided all documentation to internal and external auditors, and communicated daily with principal lenders and our borrowers. At the height of my career I reported directly to the Head Expatriate in charge of the New York office and was tasked with creating and maintaining relationships with other lenders.

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