LaToya Rolle

**** ** **** *****

Sunrise Florida 33351

ad3uvz@r.postjobfree.com

678-***-****

Customer Services Representative/ Office Manager

Providing Exceptional Service Building Loyal Relationships Solving Problems...

Dynamic customer service professional experienced in both call-center and business settings.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain enduring customer relationships to boost sales and generate repeat business.

Professional Experience:

KBNK Freight & Logistics LLC 03/2020 – 01/2024

Sunrise FL

Responsible for analyzing customer's business needs, presenting solutions, and making recommendations to support the business model while ensuring sales, retention, and objective compliances are met. Ensured that freight drivers are available to transport products and services. Also processed payroll weekly, and organized the business services within the office such as filing, faxing, and answering business requests.

NSB Consulting Staffing

Temporary Position-Lincoln Tech 06/23 – 12/2023

Student Financial Aid Advisor- Remote

Under limited supervision responsible for assisting senior advisors, coordinators, and management with calculating eligibility, communicating effectively with students, pulling files and documents, and scanning.

Ensures accuracy in financial aid data for state and federal reporting.

Provides financial aid advice and counsels students on financial aid programs, eligibility requirements, and application processes while maintaining a level for individualized counseling to provide students with the most equitable financial aid award package.

Processes financial aid by verifying data and certifying grants, loans, and scholarship awards for students through income and budget analysis.

Reviews and processes financial aid applications to determine basic eligibility and obtain additional documentation when necessary.

Analyzes technical data records, which include accessing data included in federal systems, including but not limited to the National Student Loan Data System, the Federal Common Origination and Disbursement system, and the federal Central Processing System

Assists in the construction and reconciliation of financial aid files for state and federal reporting.

Resolves discrepancies and manually reconciles files from various reports when system limitations prevent automation.

Responds to inquiries by researching and resolving problematic transactions; serves as a liaison with other departments in the resolution of day-to-day processing issues; crisis intervention referrals as needed.

Performs related duties as assigned

Kindergarten Infant Daycare Specialist: Assistant Director 10/2018- 2/2020

Lauderhill Florida

Supervise preschool teachers and childcare workers, establish policies, and communicate them to staff and parents. Provide training and professional development opportunities for staff.

Assist staff in resolving conflicts between children and communicating with parents.

Meet with parents and staff to discuss students’ progress. Maintain classroom ratio, coordinate.

Develop educational programs and set educational standards.

Monthly activities for the school.

NSB Consulting Staffing :

Temporary Position- Chamberlain University 08/2017-09/2018

Student Financial Aid Advisor- Remote

Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.

Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility.

Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student Finance

Using a high level of discretion and independent judgment continuously evaluates the financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes.

Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.

Accurately and thoroughly documents all interactions in the appropriate institutional systems.

Analyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches’ students to explore alternatives to overcome barriers to persistence or graduation. Make appropriate resource referrals when necessary.

Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations.

Complies with applicable international, federal, and state laws

Ark Staffing Agency:

Temporary Position: Georgia Gwinnett College

One Stop Shop Admissions/ Financial Aide 5/2018- 1/2020

Lawrenceville Georgia

Interacting with prospective students assists them with enrollment, provides them with information, guiding the enrollment application process.

Modern Recovery & Treatment Facility:

Authorization Rep: Ft. Laud. FL

10/2017-4/2018 (facility was closed by state)

Manage roster submission, review, and data entry.

Re-credentialing for all payers

Submission of clinician updates to carriers e.g. licensure and certificates of insurance to payers

Collaborate with colleagues to resolve provider/clinician related matters

Worked closely with physicians to adhere to state regulations.

Greater Horizons Academy: Director 08/2014- 8/2017

Lauderhill Florida

Supervise preschool teachers and childcare workers, establish policies and communicate them to staff and parents. Provide training and professional development opportunities for staff

Assist staff in resolving conflicts between children and communicating with parents.

Meet with parents and staff to discuss students’ progress. Establish budgets and set fees for programs

Ensure facilities are maintained and cleaned according to state regulations. Hire and train new staff members. Develop educational programs and set educational standards

HAPPY VENTURE CHILDCARE INC: Owner / Director 09/2013-08/2014

Atlanta Georgia

Directed Activities of preschool facility to provide instruction and care for children. Authorized purchase of instructional materials and teaching aids, i.e. books, toys, and games designed to stimulate learning. Interviewed and recommended hiring of teaching and service staff. Confers with parents regarding facility activities, policies, and enrollment procedures. Confers with teaching staff regarding children behavioral and/or learning problems, and recommends method of modifying inappropriate behavior and encouraging learning experiences.

Reviewed and evaluated facility activities to ensure conformance to state and local regulations. Reviews and approves menu and food purchases.

KIDS R KIDS # 25: Three Year Old Teacher 02/2011-08/2013

Snellville Georgia

Lead teacher of a class of 21 three year olds. Duties include educating children, planning, organizing and implementing individual and group instructional activities.

Coordinated with all other staff in a team approach. Demonstrated excellent customer service to children and families. Provided nurturing support and inclusive approach to all children.

ANDREA'S LEARNING CENTER: Administrative Assistant 08/2010-09/2011

Pembroke Pines Florida

Supervising 5 employees, working closely with parents, students and teachers, answering multi line phones, assisting and supporting the director in running the day to day operations.

Familiar with all DCF and Pre-K guidelines.

Knowledge and ability to lead staff in implementing a develop mentally appropriate curriculum.

IVG STORES: Customer Service Representative/Sales 01/2010-07/2010

Pembroke Pines

Assisting customers with order status inquiry, emailing the manufacturer for status of customer orders.

Working with UPS, FedEx and various shipping companies to obtain tracking information for our customers.

Placing sales calls.

PRECISION RESPONSE CORP: Customer Service Rep. 01/2008-01/2010

Sunrise Florida

Accounts previously assigned: AARP (white mail) and Nation Safe Drivers Road Side Assistance.

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strive for one-call regulation of customer issues. Completed ongoing training to stay abreast of products, service and policy changes. Have a positive and cooperative tone with both customers and coworkers.

VAAST Investments: Office Manager 06/2005-10/2008

Miami Florida

Responsible for identifying and executing needs for training, performance, educational programs. Working closely with investors on projects from purchasing to sales. Inputting work order and contracts for various projects.

EDUCATION:

Broward College CDA 2011

Florida Technical College Online Currently Enrolled

References Available Upon Request

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