MILAGROS DIAZ CRUZ

**** ********* ***, ***.***, St. Cloud FL 34769

ad3uv2@r.postjobfree.com Ph: 603-***-****

PROFESSIONAL EXPERIENCE

MERCURY SYSTEMS January 2023 – November 2023

Senior Accounts Receivable Analyst

• Managed the credit / collection activity for Enterprise Customer Portfolio. Maintained tracking and analyzing all activities related to highly visible and sensitive accounts and, reports out company quarterly metrics as well as all accounting requirements based on procedural processes.

• Senior Team member of a dynamic accounting team of highly motivated individual contributors that have a solid teamwork mindset. Accomplished cross-functional and cross-cultural Global Team member. Works in tandem with other internal Teams/Departments. I.e., HR, finance, Supply Chain, Sales, Collections, Manufacturing. Fully aligned with Upper-leadership teams on strategic Business planning, Accounting, Distribution, Compensation, Vendor Management, and other programs. Responsible For:

• Credit and Collection Activities.

• Researched and resolved unapplied receipts.

• Participated in weekly AR Aging reviews.

• Actively worked to maximize the collection of past due balances.

• Researched and resolved any account discrepancies.

• Established & maintained good customer relationships, both internal & external.

• Credited evaluations / New customer set up.

• Credit hold maintenance / released orders.

• Processed credit card and Other forms of payment.

• Accessed/learned customer portals for invoicing & collection purposes.

• Processed Improvement Initiatives to achieve great efficiencies and controls.

• Performed other duties and special projects as assigned. FERROTEC USA June 2021 – November 2022

Senior Accounts Receivable Analyst

• Maintained tracking and analyzing all activities related to the accounts receivable function. Applied strong organizational skills to prioritize tasks and ensure timely workflow. As well as, applied strong analytical skills to ensure integrity of data being prepared.

• Responsible for maintaining accurate records and control reports. Interfaced with and managed past due accounts to verify and/or negotiate outstanding account balances. Inclusive of maintaining cash receipts and referring accounts to collection agencies, recommending improvements to accounts receivable processes. Key Responsibilities:

• Kept track of all invoices that were outstanding.

• Engaged on matters involving application of cash Monitor, unapplied cash receipts and other.

• Conducted internal research on authenticities of payments and follow-up.

• Investigated unidentified issues of missing, lost, or not accepted payment.

• Tracked, troubleshot, and resolved issue trends on unapplied cash receipts.

• Responsible for reconciling and reporting accounts.

• Responsible for applicable portions of monthly and quarterly report packages.

• Handled improvement plans in the application process of cash.

• Monitored and managed records, documentation, and bookkeeping.

• Supported and advised cross-functional, cross-cultural Global accounting Teams.

• Proposed, and recommended improvements to AR financial processes. AMERICAN TOWER, Woburn, MA June 2020 – June 2021

Collections Analyst (Contract)

• Responsible for reconciling and reducing receivable balances within an assigned Portfolio -Verizon Major Accounts. Key Responsibilities:

• Audited lease documents or purchase orders to validate billing, identified necessary billing adjustments and completed paperwork to support changes.

• Provided timely and accurate AR reporting contracts or invoice aging balances.

• Administered past due or default notices and worked with department management to decide if account should be written off, take to litigation or sent to collection agency.

• Interpretation of lease language or reviewing purchase orders, auditing billing amounts, researching pay histories, and collecting past due balances.

• Worked with spreadsheets to facilitate research being conducted with utilization of VLOOKUP, filter accordingly, use of formulas and pivoting.

COCA-COLA BOTTLING COMPANY OF NORTHERN NEW ENGLAND (CCNNE), Bedford, NH June 2019 – June 2020 Accounts Receivable Specialist

• Responsible for the timely and accurate application of daily payments received through lockbox.

• Accountable for adherence to strict monthly cash close deadlines.

• Ensured for the accurate coding of all identified and unidentified residual cash balances.

• Applied cash payments in SAP and other ERP systems. Additionally:

• Performed the timely and accurate posting of all outstanding check, wire, EDI, and ACH payments received in our lockbox.

• Worked with collections team to promptly identify, research, review, and code unapplied cash within established SLA guidelines and month end closing requirements.

• Processed manual credit card payments in accordance with PCI compliance standards.

• Performed additional AR project work and responsibilities as requested by manager. LAHEY HOSPITAL & MEDICAL CENTER, Burlington, MA December 2015 – January 2019 Senior Patient Access Agent

• Reviewed, analyzed, and compiled full data for patient population as requested.

• Utilized major analytical skills and tools in the collection of large financial data sets to provide data-driven recommendations.

• Had complete knowledge of work evaluation processes, methods, market and industry standards.

• Strong understanding of compensation principles, practices, and regulatory requirements in the Healthcare space. Responsibilities include:

• Verified patient insurance information for eligibility purposes.

• Verified patient workers compensation claims.

• Pre-certified scheduled surgical procedures.

• Ensured all medical documents and Physician notes were submitted for review to patient insurance.

• Daily contact with insurance, patient, and Physician office to ensure required documents for procedure were obtained and submitted for review.

• Handled a majority of Medicare and Medicaid patients.

• Worked with a high fast paced volume of pre-registered patient accounts. INJURED WORKERS PHARMACY, Andover, MA August 2010 – December 2015 Senior Verification Coordinator/Accounting Associate

• Oversaw staff responsibilities in the Reimbursement Dept.

• Verified insurance provider, patient demographics and confirmed information obtained by Enrollment Care Coordinators.

• Researched Internet websites for select carriers such as Blue Cross, Sedgwick, Broadspire, Aetna, AARP, Cigna, Fidelis, Medicare, Medicaid, etc., for EOB, payment, and statement status.

• Performed account research, cash receipts, coding and posting of receipts. Prepared daily bank deposits.

• Researched and applied unallocated cash.

• Oversaw client trust accounts, accounts receivable, write-offs and payment reversals. Developed automated spreadsheets.

• Generated accounting statements and reports.

• Utilized computerized accounting software programs (RXCON, Excel, and MS Office) to perform duties and responsibilities. HOLOGIC, INC., Marlborough, MA September 2008 – August 2010 Accounts Receivable Analyst

• Handled over 200 accounts.

• Placed collection calls, conducted research for misapplied payments.

• Reconciled payment issues and worked off an aging report.

• Coordinated customer payments with cash applications group for processing. AMERISOURCEBERGEN, Orlando, FL July 2004 – September 2008 Accounts Analyst

• Managed more than 250 accounts.

• Coordinated customer payment, statement due dates and payment arrangement schedules.

• Placed collection calls accordingly.

• Trained new customers on Terms and Conditions, avoidance of late charges generated and legal action, including collection procedures.

EDUCATION AND CERTIFICATIONS

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Business Administration and Management, 2021 – Present CITY OF LAWRENCE ADULT VOCATION SCHOOL

Certificate Legal Administrative Assistant/Secretary 1992 – 1993 Certifications:

Six Sigma, 2007

• Activities and Societies: Legal Secretarial Sciences studied. LANGUAGES

English - Native and Spanish - Fluent.

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