Brenda Lake

Winnetka, CA *****

818-***-****

ad3uuw@r.postjobfree.com

Summary

Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to make use of my abilities to successfully fill the vacancy at your company. I can be relied upon to help your company to achieve its goals. I am persistent, ambitious, and I believe I am worthy to help make this company grow.

Skills

- Customer Satisfaction

- Problem Solver

- Somewhat Bilingual

- Attentive to Everyone

- Availability

- Patience

- Trustworthy

- Packing Petite to Large Packages

- Quick Visual Learner

- Communication with Customer

- Great Memory Workers

- Cash Register Operations

- Organized

- Open Minded

Experience

The UPS Store #4276 November 2020 to June 2023

Customer Service Representative

Los Angeles, CA

- Answered calls from customers to assist with questions, and mailbox holders regarding any updates for their box.

- Developed connections with customers by being friendly, caring, and attentive.

- Great Memorization remembering clients by name, appointments, and appearance.

- Finding resolutions before going to an administrator.

- Quickly learned how to set appointments, set up updates regarding their past due notice, renewing their payment details, taking payments over the phone, etc.

- Printing and scanning (including from a USB port ).

- Faxing.

- Fastly arranging documents, sorting them out by section.

- Helpful, would gladly help colleagues and customers if needed.

- Have forward mail and/or packages for box holders through the phone, trustworthy to do payment over the phone.

- Self trained.

- Sanitized areas to have a clean environment for everybody.

Education and Training

Henry David Thoreau High June 2021

High School Diploma

Woodland Hills, CA

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