Stefani Bazan

San Antonio, TX *****

ad3uul@r.postjobfree.com

+1-210-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Care Advocate

Harte-Hanks, Inc - San Antonio, TX

November 2023 to January 2024

Seasonal contract with BCBS FEP. My contract dealt with the,1-800 number on the back of every member id card. That number was the national information center. Any general questions a member had we would answer or get the member the correct transfer or number to the answer they were seeking. I worked their open season for federal employees needing/wanting information for health insurance. Not only did I receive incoming calls for current federal employees but I also would receive calls from retired federal employees as well. Dealing with retired employees also lead to me being trained on information pertaining to medicaid and Medicare parts A B C and D. Customer Service Representative

Alorica Calling Center - Universal City, TX

March 2021 to May 2022

Caregiver

Girling Health Care Inc - San Antonio, TX

March 2014 to November 2019

Education

High school diploma

Academy - San Antonio, TX - San Antonio, TX

December 2008 to April 2009

Skills

• Customer Service

• Operating Systems

• English

• Typing

• Caregiving

• Hospitality

• Time management

• Phone etiquette

• Taking calls

• Medical terminology

• Writing skills

• Microsoft Outlook

• Toggling between 2 screens while accessing customers account

• Windows

• Administrative Experience

• Microsoft Word

• Microsoft Powerpoint

• Data Entry

• Microsoft Excel

• Cold Calling

• Communication skills

• Multi-tasking while on the phone w/ Customer

• Computer skills

• Computer Operation

• Microsoft Office

• Help Desk

• VMWare

• Troubleshooting

• Microsoft Windows Server

• Mac OS

• Remote Access Software

• Desktop Support

• VPN

• VPN

• VMWare

• Hospitality

• Remote access software

• Help desk

• Customer service

• Typing

• Windows

• Microsoft Windows Server

Assessments

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

June 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic computer skills — Proficient

June 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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