Customer Service Care
Resume:
Stefani Bazan
San Antonio, TX *****
*******.*******@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Care Advocate
Harte-Hanks, Inc - San Antonio, TX
November 2023 to January 2024
Seasonal contract with BCBS FEP. My contract dealt with the,1-800 number on the back of every member id card. That number was the national information center. Any general questions a member had we would answer or get the member the correct transfer or number to the answer they were seeking. I worked their open season for federal employees needing/wanting information for health insurance. Not only did I receive incoming calls for current federal employees but I also would receive calls from retired federal employees as well. Dealing with retired employees also lead to me being trained on information pertaining to medicaid and Medicare parts A B C and D. Customer Service Representative
Alorica Calling Center - Universal City, TX
March 2021 to May 2022
Caregiver
Girling Health Care Inc - San Antonio, TX
March 2014 to November 2019
Education
High school diploma
Academy - San Antonio, TX - San Antonio, TX
December 2008 to April 2009
Skills
• Customer Service
• Operating Systems
• English
• Typing
• Caregiving
• Hospitality
• Time management
• Phone etiquette
• Taking calls
• Medical terminology
• Writing skills
• Microsoft Outlook
• Toggling between 2 screens while accessing customers account
• Windows
• Administrative Experience
• Microsoft Word
• Microsoft Powerpoint
• Data Entry
• Microsoft Excel
• Cold Calling
• Communication skills
• Multi-tasking while on the phone w/ Customer
• Computer skills
• Computer Operation
• Microsoft Office
• Help Desk
• VMWare
• Troubleshooting
• Microsoft Windows Server
• Mac OS
• Remote Access Software
• Desktop Support
• VPN
• VPN
• VMWare
• Hospitality
• Remote access software
• Help desk
• Customer service
• Typing
• Windows
• Microsoft Windows Server
Assessments
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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