Celeste Mulkeen

Productive and focused Collections Administrator with administrative skills. I offer superior performance in all aspects of collections with particular focus on medical and legal industries and exceptional customer service skills. Additionally, I have a background in the pharmaceutical industry and significant administrative and executive assistant experience. Committed to delivering high-quality work in a position where I will bring a friendly demeanor, patience, and flexibility in a stressful and ever-changing landscape. I also offer strong negotiating skills as well as an ability to communicate clearly and succinctly.

Work History

11/27/2024-02/15/2024

Nj Family Care

-customer support

Medical insurance

Manage incoming calls

Manage work with Horizon,WellPoint insurance to provide calls with updates on there patient status

Worked with Medicare and Medicaid policies

Sep 9/25/2022-

April 4/25/

2023

Customer Service III

Bank Of America Pennington NJ

. Customer service rep

. Wealth Management

. Helping bank FA/CA rep manage accounts

. Helping with questions and complaints

. Manage incoming calls

Feb 2021 –

2/7/2022

Feb 2020 – May 2020

2008-2016

Legal Collections Administrator

Radius Global Solutions, Ramse

In conjunction with American Express’s Client’s Recovery Department, increased collection portfolio of from one to eight million dollars

Managed caseloads, negotiated repayment terms, conducted asset research and communicated daily with legal offices.

Tracked accounts through entirely of legal process, including, negotiating payments on pre-legal status accounts

Ensured accounts met all local, state, and national regulatory paraments were met and in compliance

Collections Administrator

Tower Staffing, New York, NY

Focused on bankruptcy and accounts payable collections

Worked closely with customer service to facilitate client relationships on both accounts payable and accounts receivable side

Completed time-limited project for which I was hired on-time and exceeded goals.

Medical Collections Specialist

Community Collections Inc., Parsippany, NJ

Scheduled collection campaigns

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

Reviewed, compiled and analyzed data of loan loss reports

Identified, researched and resolved billing discrepancies

Maintained system accuracy

Communicated with clients for a win-win resolution

2008-2010

Administrative Coordinator

Merck & Co. Inc., Rahway, NJ

Served as main point of contact for senior management, scheduling appointments and greeting and directing visitors

Managed payment database

Trained entry-level employees

Applied analytical strategies to resolve complex problems

2004-2008

Front Office Administrator

Springfield Nissan, Springfield, NJ

Managed billing for dealership

Directed incoming calls to internal personnel and departments

Received and routed business correspondence

Maintained company database

Education

11-1-2004-3-2-2008

Bachelor of Applied Sciences: Business Administration

DeVry University - North Brunswick, NJ

Personal Info

Address

113 Stirling Ave

South Plainfield, NJ

07080

Phone

908-***-****

E-mail

ad3uuh@r.postjobfree.com

Skills

Proficient in Microsoft Office, Quickbooks, and Adobe Illustrator

Customer Service

Data Entry & Record Keeping

Compliance Systems (HIP, CTMS)

Ad Hoc Reporting

Medicare/Medicade experience

Collaborative Research

Schedule Management

Fluency in medical and legal terminology

Contact this candidate