Vivian Hicks

P.O. Box *****

Phoenix, Arizona ***66

Ph: 623-***-****

Email: ad3usf@r.postjobfree.com

Career Objective: Seeking a position with an organization that offers empowerment opportunities for career growth and advancement.

JUNE 2020 - PRESENT

DEZIGNZ BY SHEA, CUSTOMER SERVICE

Provide online customer service, data entry, and processing online orders. Update inventory for supplies and demands, attention to details, update customers' accounts, verifying customers' orders prior to shipment. Set up and manage new vendors and wholesaler accounts. MAY 2019- APRIL 2020

DITECH FINANCIAL, CLAIMS PROCESSOR

The duties include claim research, claim status for adequate processing of claims checks for named insureds, and contractors for claim losses. Handling high calls and customer service, and data entry. Documentations of claims process and check handling for disbursements of funds. Critical thinking, problem solver.

FEB 2019 – MAY 2019

MERCURY SYSTEMS, ELECTRONIC MANUFACTURER

The duties consist of managing the front desk, data entry, customer service, assisting vendors, and updating vendors' accounts. Answering phones, managing calls, and processing security clearances, while providing strong work ethics.

MARCH 2018 – DEC 2018

UNDERWRITER ASSISTANCE, NAUTILUS INSURANCE GROUP. Processed endorsements and binders to validate new submissions and policy renewals. Provided customer service support to external and internal customers. Answering calls, data entry, updating customer accounts, canceling, and reinstating policy, and revised quotes. Confirmed coverages, limits, and policy guidelines provided assistance to agents and agencies with policy endorsements and explanations of the coverages.

FEB 2015 – FEB 2018

CUSTOMER SERVICE SPECIALIST, PERMANENT GENERAL INSURANCE CO. Customer service specialists in a call center environment, to assist external and internal customers with great customer service to all. Assisted customers and agents with calls or inquiries, and with various support. Provided customer service assistance to lien holders with requests for policy information, and services to existing insurance policyholders. Processed FNOL claims from insured parties, agents, or claimants. Process payments using point-of-sales systems for customers. Assisted agents and partner alliance representatives with updating insured policies of new discoveries or with inquiries. Provided detailed documentation with an explanation of any fee or rate changes in detail. May 2014 – Feb 2015

STUDENT SERVICES /FRONT DESK, RIO SALADO COLLEGE. Managed front desk, answered phones, and provided great customer service, directing calls. Greeting visitors, students, and staff. Process registrations, and payments and update student's accounts receivable for tuition and registration fees. Provided customer service assistance, processed data entry, maintained and updated student files, and verifying documents for new students' enrollment purposes, and scheduled appointments.

JULY 1997 – MAY 2014

CLAIMS PROCESSOR, & HANDLER ALLSTATE INSURANCE CO. Handling of non-injury claims in a high call center environment, (FNOL), catastrophes, disasters, and subrogation process. Worked with over 100 vendors professionals, and internal and external customers. Provide customer service to all, great attention to details, analysis. Managed auto body shops for repairs and to keep customers informed of repair status and rental extensions in four states (New Mexico, Arizona, Las Vegas, and Oklahoma), responsible for more than 60 corporate accounts. Investigate handling of various claims and issued settlement payments. Provided detailed explanations of products and services to all. Managed and updated delinquent or revolving accounts. Provided clear and precise communication for services, coverages, repairs, and outstanding accounts to vendors and customers. Managed account receivables, accounts payables. Managed to reduce outstanding balances from 60-90 days to 30-60 days. Provided great customer experience to both enternal and external customers. Acted as lead supervisor for weekend duties that consist of assigning claims, contacting policy holders and claimants. processingServiced all customers outstanding or revolving accounts. debts, updating Quickly and effectively solving customers’ concerns. Data entry for first notice of loss, process medical bills. Maintain quality control, audit records, microsoft skills, excel. Always seeking new ways to improve skills and gain more experience. OCT 1995 –JULY 199

MAIL CLERK, UNITED STATES POSTAL SERVICES PHOENIX, AZ Internal customer services during peak seasons and non-peak seasons. Data entry processing, labeling, and barcoding Sorting and disbursing mail for various zip codes and cities. Awarded for mail fraud prevention from the United States Postal Service: for outstanding worker and a team player. EDUCATION:

SEPTEMBER – 2006

Penn Foster, Phoenix, AZ. Associate – Paralegal Studies NOVEMBER -2004

Bud Crawley, Phoenix, AZ Real–Estate Training

DECEMBER – 1996

Chicanos Por La Causa, Inc. Via De Amistad. Phoenix, AZ AUGUST -1989

Metropolitan College. Long Beach, CA. Computer Accounting March 2021 - Present:

Volunteer Outreach Feeding Any and All. Phoenix, AZ Providing hot homemade meals to more than 100 people two to three times per week. Shared my compassion to help others with personal hygiene and shoes, tents, and blankets, and with a shared feeling that people do care about others. The meals will give those remembrances of home and a touch of friendship, to all that’s open to receive. I enjoy reaching out to as many people as possible and putting a smile on their faces and within their hearts, along with the thought of knowing that someone was able to go to sleep with something in their stomach.

Contact this candidate