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Social Studies Client Services

Location:
Queens, NY
Posted:
February 23, 2024

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Resume:

Ira Estes

**-** **** ******

East Elmhurst, NY **370

347-***-****

ad3ur4@r.postjobfree.com

ad3ur4@r.postjobfree.com

Summary of Experience

Competitive professional with strong leadership skills and a track record of actual results. 20+ years of broad, in-depth experience in higher education, allied and clinical health sciences, management, sales, education technology and external client services. Proven history of improving operations and increasing profitability. Articulate communicator, negotiator and decision-maker.

Education

Master of Arts – Education –Social Studies – City University New York - Lehman College – Bronx, New York

Professional Studies Certification in Hospitality Management, New York University, School of Professional Studies Preston Robert Tisch Center for Hospitality, Tourism and Travel Administration – New York, New York

Bachelor of Science – Hospitality Management – minor Sales and Marketing – Morris Brown College/Clark Atlanta University – Atlanta, Georgia

Educator - NYC Department of Education – (2014 -Current – Per Diem) (MS 103 – Brooklyn, NY- 2012) (PS 199 Provisional Certified K - 6 - Bronx, NY 2001-03) (2017, 2018, & 2019 District 75 Summer School)

•Instruct core subjects to high, middle and elementary school grade levels – Humanities/ELA, Math, Social Studies and Science. Content Specialty - Social Studies. Zoom, Canvas, Google Classroom, Jam board, MS Teams, Kahoot and Flip grid inclined.

•Perform designated assessment duties including course-level student learning projects and course curriculum.

•Promote parental outreach, guidance conference, individual/group counseling and peer mediation for satisfactory resolutions.

•Demonstrate knowledge of pedagogical technology with excellent interpersonal and communication skills.

•Develop creative lesson plans; utilize relevant activities and manipulatives to supplement lessons.

•Create and integrate objectives while successfully executing a smooth transition through student assessment.

Client Relations Education Specialist - Edgenuity Inc., - Scottsdale, Arizona - 2012 - 2014

•Engaged clients through a variety of methods including email, phone, live chat and face-to-face web conferencing.

•Collaborated with sales representatives to conduct pre-sales trail accounts. Implemented site visits/ overnight as needed.

•Increased sales by 35% and penetrated new marketing areas with Edgenuity product.

•Demonstrated expertise and professional skills in selling B2B and B2C.

•Participated in ongoing professional development via workshops and attending appropriate conferences.

•Directly involved in high-level of skills in CRM, cloud computing resources, account management and commercial acumen.

Director of Admissions – Premier Education Group – Branford Hall – Albany, New York - 2011 - 2012

•Evaluated each prospective student based on his/her needs, interest, qualifications, motivations, and determinations.

•Supervised a team of 4 Admissions Advisors and Admissions Support Staff. Managed all staff recruitment and appraisals.

•Increased business and referral growth by 20+%. Conducted second interviews for every prospective student.

•Supported compliance with institutional policies, procedures and regulations.

•Assisted students’ with career planning that focused in areas of Medical Assistant, Medical Billing & Pharmacy Technology.

•Met and/or exceeded class start deadlines by a minimum of 10 % on a consistent basis.

Campus Director – Institute of Allied Medical Professions – New York, New York – 2007 - 2009

•Direct, lead and oversaw entire staff, faculty and student body at the Institute.

•Contributed to 10% rise in average applicant quality by helping campus become more allied health advanced and marketing services appropriately.

•Participated in all aspects of engagement activities within the life of the college via committee work and special assignments.

•Provided advisement as well as involved students’ and personnel in goal sharing to strengthen campus life. Resulted in dramatically increased retention and productivity also maintained appropriate office hours for students.

•Analyzed year-to-date sales analysis and correlated sales reports with the corporate office and Campus Director colleagues.

•Revised auditing techniques and procedures, saving on average $500,000 over 2 years.

Director, Career Services – Assc Director, Admissions – Career Education Corp – New York, New York 2004 - 2007

•Promoted twice during my tenure with Career Education Corp – Sanford Brown/Katherine Gibbs Institutes.

•Assisted graduates and recent alumni in securing employment. Designed, implemented and managed counseling services.

•Participate in program promotion, enrollment-related events, registration, and student orientation.

•Managed student consultations targeting skill development, practical training, and job search strategies.

•Developed relationships with employers and faculty to facilitate student placement for internships and permanent careers.

•Met and/or exceeded targeted 75% benchmark employment assistance rate as a standard accreditation requirement.

•Planned and implemented special events and student activities (i.e. industry speakers, job fairs, workshops).

•Marketed Career Services to student body via new student orientation, lectures, presentations, and professional guidance.

•Supervised a team of 12 Admissions Advisors assuring CEC policies and procedures were consistently being met.

•Assisted students’ with career planning in Diagnostics Medical Ultrasound, Cardiovascular and Pharmacy Technology.

•Liaison with all departments to ensure that prospective and current students received a well-rounded educational experience.



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