Customer Service Relations
Resume:
Kayla Gray
Company Management/Customer Service Specialist/Business Assistant
*** ****** **. **********, ** 40823
************@*****.***
OBJECTIVE
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively affect company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in proving rapport with clients. I am motivated to support customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
EDUCATION —
EXPERIENCE
Knott County Central High School
High School Diploma
1999-2003
Hazard Community and Technical College
CIT/Psychology Major
2014/2023
02/2005-01/2022
Customer Relations Specialist • Rigsby Enterprises
02/2005-01/2022
Rigsby Enterprises Leading Executive Assistant
05/2020-10/2022
Assistant Manager • Dollar General
KEY SKILLS —
COMMUNICATION
Customer Service
Team Management
Management Strategies
Customer Relations
Business Development Understanding
Sales Strategies
Staff Supervision
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and delivered engaging sales presentations to convey product benefits.
Trained and mentored current sales representatives.
Met with existing customers and prospects to discuss business needs and recommend best solutions.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
LEADERSHIP
Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
REFERENCES
[Available upon request.]
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