Kayla Gray

Company Management/Customer Service Specialist/Business Assistant

*** ****** **. **********, ** 40823

606-***-****

ad3uqp@r.postjobfree.com

OBJECTIVE

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively affect company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in proving rapport with clients. I am motivated to support customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

EDUCATION —

EXPERIENCE

Knott County Central High School

High School Diploma

1999-2003

Hazard Community and Technical College

CIT/Psychology Major

2014/2023

02/2005-01/2022

Customer Relations Specialist • Rigsby Enterprises

02/2005-01/2022

Rigsby Enterprises Leading Executive Assistant

05/2020-10/2022

Assistant Manager • Dollar General

KEY SKILLS —

COMMUNICATION

Customer Service

Team Management

Management Strategies

Customer Relations

Business Development Understanding

Sales Strategies

Staff Supervision

Retained excellent client satisfaction ratings through outstanding service delivery.

Developed and delivered engaging sales presentations to convey product benefits.

Trained and mentored current sales representatives.

Met with existing customers and prospects to discuss business needs and recommend best solutions.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Worked closely with management to provide effective assistance for specific aspects of business operations.

Assisted manager in all aspects of business operations.

LEADERSHIP

Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

REFERENCES

[Available upon request.]

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