NATASHA JANET GOMES

E-Mail: ad3uq7@r.postjobfree.com

Mobile: +91-903*******

Seeking managerial level assignments in Customer Relation/ Operations / Process Management /

Control & compliance /Administration with a reputed organization

PROFESSIONAL SUMMARY:

A competent professional with experience in Process Management, Operations, Client Servicing & Relation, Training & Development and Quality Assurance.

A result-oriented person with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance.

Swiftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to standards and work processes, thus managing cost-effective operations.

Possess excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management.

CAREER CONTOUR

From 07.11.22 till date: Hashtag Biz Solutions as a Customer Service

Significant Highlights :

Making a reservation for transportation required.

Providing quotes for the run.

Maintaining a cordial relation with affiliates.

Keeping track of flights and arranging transport accordingly.

Provide run details to affiliates/passengers/customers.

Catering to special requests made by the customer.

Taking care of customer privacy.

Coordinating with chauffeurs.

Making sure that the car is maintained well.

Keeping track of on time operation.

Maintaining a tracker for payment details.

Settling payments with chauffeurs/passengers.

Dispatcher.

05.05.21 till 20.09.22: TATA Consultancy Service as a Senior Business Process Associate

Significant Highlights :

Empowering Team Leaders & colleagues to establish email targets.

Ensuring the quality & compliance is acquired as per company standards.

Resolving customer queries pertaining to bills, meters, tariffs, refunds & other facilities offered by the process.

Provide proper information to the customers as well as co-ordinate with the relevant team regarding escalations & process that takes a certain period of time to get resolved.

Assist customer with disabilities, assist in modulating payment plan for customers enduring medical & financial situation, bereavement.

Improve process & practice keeping in mind customer satisfaction & business ethics.

From 08.10.15 till 30.04.21 (5 years 6 months): Interglobe Aviation (Indigo Airline) as a Customer Service Executive

Significant Highlights

Independently handling the entire travel of clients.

Vendor Management.

Stationeries and office supply for the team.

Seat Management for the passengers.

Maintaining the central filing system, general database & archive pertaining to the clients.

Providing full administrative support for matters relating to the premises & operations.

Maintaining close links & keeping the Administration & Front Office Managers updated o all the issues likely to affect the operations.

Assisting in matters relating to marketing & publicity for the Airline.

Arranging meetings relating to the core operations of the department.

Acting as a main point of contact for visitors & callers, including travel desk and help desk duties.

Dealing with incoming & outgoing mails and general emails.

Administering the cash system, card payments by customers and ensure appropriate record maintenance.

Dispatcher.

ACADEMIA

B.A. (HONS) from The Bhawanipur Education Society College

ISC – Loreto House

ICSE – Loreto Dharamtala

ADDITIONAL SKILLS

Acquired Band 7 score in IELTS.

Possess knowledge about software’s like Skyport, Navitaire, ISU, UI5, SAP CRM, Limo Anywhere, Ground Alliance.

Possess good knowledge of MS-Word, MS-Excel, Power Point.

PERSONAL DOSSIER

Date of Birth 16.03.1993

Languages Known English, Hindi, Bengali

Address 10. Gardner Lane, 2nd Floor, Kolkata 700014

Contact this candidate