Chera Hairston

BUSINESS DEVELOPMENT REPRESENTATIVE

ad3ups@r.postjobfree.com 757-***-****

EDUCATION

2016

Master of Business Administration, Capitol Technology University 2011

Bachelor of Business Administration, Old Dominion University EMPLOYMENT

September 2023 - Present

Business Development Representative, EmployBridge

● Actively and consistently supports all efforts to simplify and enhance the customer experience. Excellent customer service skills including ability to react appropriately in stressful. situations and deal with difficult customer situations diplomatically.

● Attracts new and maintains existing customer relationship via phone, social media, face-to-face meetings, and email (is aware of social selling index via LinkedIn)

● Engages with decision makers (including executives) during buying process.

● Targets higher quality leads and leverages existing partnerships to expand the prospect funnel.

● Acts as a market leader through connections with networking groups, trade associations, and social media groups.

● Engages in pre-call planning that uses market research to gain insights to customer’s challenges, identifies key stakeholders and challenges customers to think about how to transform the way their business works while demonstrating a strong understanding of the customer’s priorities.

● Provides consultative account management, post-sale support, frequent contact, and follow-up. Leads strategic market related conversations with customers and can present and upsell additional products depending on the client’s needs.

June 2011 – June 2022

Market Manager, Randstad USA

● Established and implemented a robust business development strategy to drive both personal productivity and team success.

● Took charge of sales initiatives and deliver concrete, measurable outcomes.

● Developed a team of 5, in leading by example and hands-on coaching.

● Maintained ultimate accountability for the financial success of local branch.

● Ensured team thrives by casting a vision and operationalizing success.

● Effectively recruited, interviewed, coached, and retained talent (100 avg) both for clients and local team.

● Marketed talent to make certain they land the right job and teach team how to do this.

● Grew team, clients, talent, and business.

CERTIFICATES AND LICENSES

2023

Life Health and Annuities License - Virginia

Virginia State Corporation Commission

Actively Pursuing

CompTIA Security+ Certificate

UDEMY

SKILLS

SalesForce Microsoft 360 Sharepoint

SAP Google Suite WorkDay

BullHorn iCims OneDrive

Microsoft Edge Safari Google Chrome

Adobe Sign, PDF, Creative Cloud Cybersecurity (Entry-Level) LinkedIn

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