Lesia W Johnson

***** **** **** ***#****

Home: 346-***-****

ad3upk@r.postjobfree.com

Summary

To contribute to the success of an organization through my in-depth knowledge and skills related to theInformation Technology field Several years of technical experience from hardware to software support. 23+years in the Oil and Gas credit card environment supporting various business operations. Complete Knowledgeof Hard drives, disk and Memory Installation of software, network cards, and sound cards The familiarity ofwireless connectivity 8 years of technical and hardware support for desk top related issues along withCommunication/Telephone issues. Troubleshooting and proficient analysis of individual problems whileinteracting with all levels of management, including Sr management. Supervisory experience as a Lead Analystin a high volume Mail Processing and Machine operations environment. Ability to hand

Experience

Asurion

May 2018-September 2023

Adjuster Claims adjusters verify insurance claims and determine a fair amount for settlement. These can be any type of claim, from personal injury to property damage. In property damage claims, the main role of the insurance adjuster is to carry out a detailed investigation into the claim by: Inspecting the damage.The adiuster regulates and reviews claims for customer release.

Customer service representative. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills

The Moonlight Sports Bar January 2016 to March 2018Assistant Manager/BartenderHouston, TXExemplified great customer service to patrons who request non-alcoholic and alcoholic beverages. Assisting in ordering supplies for the business, also managing incoming and outgoing money for providingongoing successful business procedures.

LoadTex Medical Delivery January 2013 to January 2015

Responsible for the delivery of pharmaceutical medicines to Senior living facilities locally and from cityto city...ie Corpus Christi and San Antonio, Tex.Also dispatched drivers to their appropriate routes and maintained appropriate paperwork for asuccessful deliveries.

Aplus Transmissions January 2007 to January 2010owner

Support of several employees on administrative support, filing and creating documents.Office supplies.

Citigroup January 2000 to January 2005PC Support AnalystHouston, Texas

Provided Departmental support including coordinating project activities, identifying IT solutions tobusiness needs, providing application support and serving as a liaison to other IT groups; ProvideSenior-level support for desktop hardware/software installation and configuration; Provide desktopsupport for Executives and home-based associates; Provide phone support, including assisting via remote control technologies or other tools, on a periodic basis; Provide end-user support and administration in Windows XP/Windows 2003 environment; Support associates using various enterprise wide desktop management tools, such as Remedy.Secondary Duties: Exhibit proficiency with Active Directory user and workstation administration.Support technologies used for disaster recovery, anti-virus and anti-spyware solutions, such as WSUS,Symantec and SpySweeper.Qualifications include: Excellent verbal communication and customer service skills; Detail oriented withgood planning and organizational skills; Ability to provide phone support on a periodic basis;Demonstrate an excellent working knowledge of: Microsoft Windows XP; Microsoft Office ApplicationSet; Microsoft Windows Software Update Services; Internet Explorer; Broadband, VPN and dial-upaccess; Wireless Technology; Desktop and laptop hardware; Handheld Devices, including BlackberriesActive Directory and Group Policy; Desktop Enterprise protection tools, such as Webroot SpySweeperand Symantec Anti-Virus;.

The Associates January 1997 to January 2000Communications AnalystHouston, Texas

Supporting a Call Center and Business Operations of over 1000 employees with all Communication andTelephone issues.

Texaco Oil Credit Card Services January 1981 to January 1997Lead AnalystHouston, Texas

Supported a team of 16+ employees in mail processing and mail machine operation, which includedcompiling daily workflow statistics and employee time records.And maintained records of business transactions and office activities of establishment, performingvariety of following or similar clerical duties and utilizing knowledge of systems or procedures: Copiesdata and compiles records and reports.Tabulates and posts data in record books.

Education

Barclay School of Business March 2004A+ CertificationHouston, Texas

December 1985

Associates Degree: Business ManagementBusiness Management

Skills

A+ Certification, Active Directory, administrative support, Anti-Virus, Broadband, Business Operations, CallCenter, clerical, hardware, customer service skills, delivery, Detail oriented, disaster recovery, drivers, filing, phone support, ie, Internet Explorer, machine operation, access, mail, Microsoft Office, Office, MicrosoftWindows, Windows, Microsoft Windows XP, Windows XP, Enterprise, organizational skills, San, software installation, statistics, Symantec, user support, desktop support, Telephone, verbal communication, VPN,workflow