Professional Summary

Skills

Work History

GREGORY HOOD

Grand Prairie, TX 75052 720-***-**** ad3uoq@r.postjobfree.com Dedicated Air Force Veteran professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Sales Force

Online Marketing

Strategic Planning

Client Relations

Research and Due Diligence

Proficient in Microsoft Suites

Customer Service

Sales Proficiency

Client Service Optimization

Records Management

Customer Relationship Building

Inter-Department Collaboration

Oct 2020 - Oct 2022

San Francisco, CA

Customer Success Manager

A To B Fuel Cards

Managed 500+ commercial fuel fleet card accounts

Responded to customer requests for products, services, and company information. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

Built long-term relationships due to prompt and courteous service. Dec 2016 - Jul 2020

Peachtree Corners, GA

Senior Accounts Manager

Fleetcor Technologies Inc

Met with new customers to share product and service information, listen to needs and learn about business operations.

Developed strategies using market research with support from cross-functional teams. Sold new products and services and developed new accounts to maximize revenue potential.

Obtained pricing deals, negotiated contracts, and solidified beneficial agreements. Completed 150+ follow up calls or emails to maintain customer relationships. Security Police Jan 1975 - Jun 1976

United States Air Force, USAF

Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Education

Maneuvered communications vehicles, intrusion detection equipment, and other special- purpose equipment to facilitate operations.

Remained calm and alert especially during emergency situations to maintain order and confidence in authority.

Patrolled grounds to monitor status and safety of premises. May 1974

Morganfield, KY

High School Diploma

Earle C. Clements Job Corps Academy

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