Food Server Assistant

Madison Oltman, Food Server

Santa Ynez, United States, 805-***-****, *******************@*****.***

PROFILE Professional and enthusiastic Food Server with over three years of experience serving food in busy restaurants and banquets. A high-energy individual, with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards. EMPLOYMENT HISTORY

Jul 2023 — Present Hostess/Server Assistant, The Inn at Mattei's Tavern Los Olivos

• Assisted guests in finding seating and answered questions about menu items

• Greeted guests in a timely and professional manner and managed seating according to restaurant policy

• Communicated effectively with the kitchen staff to ensure accurate and timely delivery of food orders

• Ensured that the restaurant was clean, neat, and well-maintained at all times

• Followed proper procedures for setting up and breaking down tables

• Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing

• Greeted and welcomed customers in a friendly and professional manner

• Cleaned and polished silverware, glasses, and other tableware to ensure a pristine dining experience Sep 2024 — Present Server/Assistant Manager, The Bakers Table Santa Ynez

• Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction by X%

• Coached and mentored employees to help them reach their full potential, resulting in an increase in productivity

• Managed a team of 10 employees, setting goals and delegating tasks to ensure that deadlines were met

• Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations

• Adapted quickly to changes in the restaurant environment to provide the best service possible

• Consistently maintained a high level of customer satisfaction by providing friendly, efficient service

• Collaborated with colleagues to resolve customer complaints in a professional and timely manner

• Performed cash handling tasks accurately, resulting in a balanced drawer at the end of each shift

• Maintained a clean and organized work area, including washing dishes and resetting tables

• Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment

Dec 2020 — Present Server/Hostess, Ellens Danish Pancake House Buellton

• Maintain a clean and organized work area, including stocking items and resetting tables

• Adapt quickly to changes in the restaurant environment to provide the best service possible

• Develop a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations

• Consistently maintain a high level of customer satisfaction by providing friendly, efficient service

• Greeted customers in a friendly and professional manner

• Manage reservations, seating guests and managing wait times to ensure all guests were served in a timely manner

• Cash handled transactions accurately and promptly

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales

• Operate cash register, credit card machine, and other electronic equipment accurately and efficiently Sep 2020 — Dec 2022 Server, Peasants Feast Solvang

• Worked with the kitchen staff to ensure timely preparation and delivery of orders

• Demonstrated a thorough understanding of health and safety standards to ensure a safe and sanitary work environment

• Collaborated with colleagues to resolve customer complaints in a professional and timely manner

• Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience Jul 2018 — Jul 2019 Host/Server Assistant, Bear and Star Los Olivos

• Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience

• Cleaned and polished silverware, glasses, and other tableware to ensure a pristine dining experience

• Assisted residents with dining, including cutting food and providing assistance as needed

• Provided a memorable dining experience for guests by offering attentive service and suggesting menu items

• Maintained cleanliness and organization of the stations and dining area, exceeding health and safety standards

Feb 2017 — Jul 2018 Busser/Expo/Food Runner, Solvang Brewing Co Solvang

• Followed proper procedures for setting up and breaking down tables

• Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing

• Responded to customer inquiries regarding menu items and specials

• Restocked tableware, condiments, and other supplies as needed to ensure orders were quickly and accurately fulfilled

• Memorized the menu to accurately answer customer inquiries

• Restocked supplies and ensured cleanliness and organization of the storage area

• Transported food trays from kitchen to dining areas EDUCATION

Aug 2012 — May 2016 Graduated, Family Partnership Charter School Solvang SKILLS Teamwork Expert

Computer Skills Expert

Microsoft Office Expert

Ability to Work in a Team Expert

Ability to Work Under Pressure Expert

Fast Learner Expert

Efficient Expert

Multitasking Expert

Communication Skills Expert

Customer Service Expert

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