Experience

Customer Service Representative/Retention Specialist

DISH • Roseland, NJ 11/2019 - 09/2023

Handled customer inquiries, answered questions, and resolved problems in a timely manner Offered strong customer service skills, keeping customers satisfied and increasing sales each month Customer Service Manager/Office Manager

MJ Productions LLC • Jersey City, NJ 01/2014 - 04/2021 Executed company policies, and procedures

Offered strong customer service skills, by calling customers. Updating contracts and negotiating package Offered the company repeat business by calling existing customers and offering them on going deals Traveled to different destinations

Account Manager/Customer Service

Keurig Dr Pepper • Avenel Park, NJ 02/2015 - 06/2019 Provided customer service and was involved in training new team members each month Offered strong customer service skills, keeping customers satisfied and in charge of increasing sales Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Skills

Microsoft word, Documentation review, Communication skills, Computer literacy Education

International relations

Bucknell University • Lewisburg, OH 05/2008

Graduated summa cum laude—3.7+ GPA

Studied and became conversational in French during a semester abroad in France Nakea Augustine

ad3und@r.postjobfree.com

917-***-****

798 Crest Park Point

Gainesville, Georgia