Osatohamen Okosun

Smyrna, GA ***** • 603-***-**** • ad3un7@r.postjobfree.com

Professional Summary

Seasoned Business Analyst offering 7+ years of ServiceNow Business Analyst industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Experienced with extensive knowledge and experiences across project life cycle in System Development Life Cycle (SDLC) and Agile Methodology. Vast knowledge in ITSM, ITBM and ITOM (Discovery with CMDB). Diligent worker with strong communication and task prioritization skills.

Skills

System Integration and Testing

Scrum Methodology, Agile and Scrum

Environments

Requirements Gathering, Definition and

Acceptance Criteria.

User Acceptance Testing (UAT)

Web Based Reporting Tools (SQL)

Testing Tools: HP ALM, HP Quality Center,

HP Quick Test Pro, UFT, JIRA, TFS, Agile2.0

MS Project, MS SharePoint, (Incident

Management, Change Management)

Test Case Scenarios

Office Suites & Other: Word, Excel,

PowerPoint, Outlook, Project, Visio and

SharePoint.

Project Management

Integrated Reporting Information System (IRIS)

SEO Strategies

Business Process Mapping.

Business Process Modeling, Business

Requirement

Work History

ServiceNow Business Analyst, 03/2022 to Current

Comcast – Remot

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Collaborated with stakeholders to define project objectives and criteria. Performed gap analysis to identify areas of improvement. Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Generated business intelligence reports to inform strategic decision-making. Executed analysis of risks and identified risk mitigation strategies. Collaborated with stakeholders to identify business needs and data sources. Developed and maintained data warehouses and data marts to support business operations. Compile, document and manage clear and testable requirements using variety of elicitation methods such as interviewing over 20 customers, workshops, business process and workflow reviews.

Translate, and communicate business requirements back to development team through detailed flow charts, diagrams, prototypes, use cases and user stories. Perform requirements traceability throughout project lifecycle to validate that product meets approved requirements.

Skilled at working independently and collaboratively in team environment. ServiceNow Business Analyst (ITSM), 06/2020 to 02/2022 DXC Technologies – Remote

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Collaborated with stakeholders to define project objectives and criteria. Performed gap analysis to identify areas of improvement. Conducted over 35 interviews with key business users to collect information on business processes and user requirements.

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Generated business intelligence reports to inform strategic decision-making. Executed analysis of risks and identified risk mitigation strategies. Worked closely with leads and SMEs of functional groups to help achieve their business strategy of automation by creating catalog items and reducing manual processes. Led JAD and User story Writing workshops to elicit functional requirements and user stories for backlog creation.

Conducted joint design sessions with all relevant stakeholders and documented requirements as user stories or process diagrams as related to ServiceNow ITSM. Acted as face of ServiceNow enhancement team and this led to stakeholder satisfaction. Designed look-n-feel requirements of application through wire framing using MS Visio, for better illustration of application to research team and portfolio managers. Performed product backlog creation and grooming in JIRA to ensure well estimated and prioritized backlog is available for development and delivery. Led all Sprint Planning efforts to detail Sprint's goals and vision and what user stories will make up sprint backlog.

Conducted walkthrough with end users and business partners to gather requests from users to upgrade or change business specifications for application. Defined Definition of Ready (DOR) and Definition of Done (DOD) which helped alleviate previous problems that agile team faced.

Wrote and executed Test cases while participating in User Acceptance Testing (UAT) Environment. Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

Presented technical presentations to demand management team (clients) to explain product features and benefits.

Worked with demand Management team to helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality. Maintained knowledge of market, competitors and individual customers to optimize sales strategies.

ServiceNow Business Analyst/QA Tester, 06/2018 to 06/2020 Discover Financial Services – Remote

Interacted with internal customers to understand business needs and translate into requirements and project scope.

Collaborated with over 20 stakeholders to define project objectives and criteria. Performed gap analysis to identify areas of improvement. Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Conducted interviews with key business users to collect information on business processes and user requirements.

Performed task such as building catalog Item and workflow using flow designer. Performed gap analysis to identify areas of improvement. Understanding of Demand management, Service Catalog and Request fulfillment, Incident management and Change management.

Collaborated with both onsite and offshore development team to validate test results for new applications as well as verifying these applications meet all requirements before deployment. Created complex test cases scenarios and test scripts used during QA testing and pre- deployment testing phases.

Analyze existing business services and their relationships with other CIs and effectively map them for success of ITSM processes like Incident, Change, and Problem Management. Developing and Implementing third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools. Clinical Systems Analyst, 07/2016 to 01/2018

Experis Health System – Remote/ Travel

Generated and reviewed reports to verify regulatory compliance. Assisted with pharmacy system builds, data validation and system testing. Prepared end-user documentation and permanent references for clear, concise information. Supported normal pharmacy operations for project implementations, downtimes, shortages and recalls.

Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.

Served as primary liaison between end-users and healthcare IT team. Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes and increased by 10%

Integrated decision support, clinical pathways, and practices into health information technology to enhance delivery of care and workflows.

Led, facilitated, and attended focus groups and meetings to strategize workflow issues. Applied medical subject matter knowledge to improve IT systems and functions. Education

Bachelor of Engineering: Mechanical Engineering, 03/2014 Ambrose Alli University - Ekpoma, Nigeria

Certifications

ITIL V4 Foundation

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