SAGAR VINAYKUMAR SONI

Email: ad3umt@r.postjobfree.com

Telephone: +91-961*******

Date of Birth: 19-05-1997 Gender: Male Nationality: Indian Languages: English, Hindi, Marathi

Address: Waman Nagar, Rajuniwas B-32, Gograswadi, Dombivali (E) Objective

"I am currently looking for a fulltime position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently and productively. Smart working and passionate job seeker with strong organizational & Technical skills eager to secure Team Management/L2 position in Technical Support environment. 5 Years of Experience in Technical Support Role.

Ready to help team achieve company goals. Enthusiastic Team Lead eager to contribute to team success through hard- work, attention to detail and excellent organizational skills & people skills. Motivated to learn, grow, and excel in the IT industry. Education

Sr.

No

COURSE INSTITUTION MONTH &

YEAR OF

PASSING

RESULT

1 T.Y. B.com Matrushri

Kashiben Motilal

Patel Sr. Junior

College of

Commerce &

Science

April 2017 Passed

with 64%

2 H.S.C J.D Junior

College of

Commerce

February

2014

Passed

with

42%

3 S.S.C RBT Vidyalaya March 2012 Passed

with

52%

4. Hardware, CCNA &

MCSA

CMS Institute

Thane

2018 Completed

with 86%

Strengths

Team Player.

Quick Learner.

Positive Attitude

Dedicated.

Extracurricular Activities

Listening Music

Playing Cricket and Carrom

Hobbies

Reading.

Travelling.

Photography.

Experience:

Company Name: ASPL info services.

Designation: Associate System Engineer.

Date of joining: 26th March, 2019 to 5th September 2019.

Provided excellent customer service as the first point of contact for all customer queries.

Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify

customers of issue status.

Performed customer follow up to ensure proper

resolution of issues and request feedback to improve support methods and service delivery. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Identified scope of problem and provided operational and technical assistance to remedy over Remote as

well as Field in office support.

Assessed system hardware and software and

performed modifications to reduce lag time and

improve overall speed.

Understanding of ticketing tool and Company’s SLA for tickets.

Configured hardware, devices, and software to set up workstations for employees.

Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

Company Name: - Wipro LTD.

Designation: - Desktop Support Engineer.

Date of Joining:-26 September 2019 to 16 July 2022.

Performed root cause analysis and L1

troubleshooting, practiced critical thinking to break down problems, evaluated solutions and made

decisions.

Provided L1 support to Critical Management level users in 24/7 uptime environment, often working

double shifts to accommodate time zones.

Efficiently handled & avoided End-User’s escalation with achieving maximum customer satisfaction for

Team, point of contact when it comes to technical

escalations.

Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork.

Worked closely with management teams to plan,

develop, coordinate, and execute technical strategies aligned to

Client’s vision, mission, and purpose, collaborated with other departmental leaders.

Held weekly team meetings and involved staff in

planning and decision making. Set clear team goals, delegate Tasks and set deadlines.

Company Name: - Conneqt Business Solution LTD.

Designation: - Senior Engineer. (TL)

Date of Joining: - 20 September 2022 to 16 April 2023.

End-user Technical Support and Critical support to MD, VP, and SVPs of organization.

Asset management

IT Logistics and Vendor Management.

System Administration (Server & Network)

Supporting service requests i.e., DL modification, security group creation, mail id creation, and

office365 license Management

Supporting L2-level firewall requests and incidents.

Understanding of Network related and Server related concepts.

Knowledge of Antivirus & SCCM Client along with the compliance Policies of the company.

Solve all problems of windows and server.

Working on (OTRS & Service Now) Ticketing tool.

Company Name: - Ventura Securities PVT LTD.

Designation: - Senior Executive (Risk & Management System) Date of Joining: - 20 April 2023 to Till Working.

Supporting L2-level firewall requests and incidents.

Understanding of Network related and Server related concepts.

Taking follow-up with vendors HP, Lenovo, Dell and Acer.

Solve all problems of windows and server.

Knowledge of O365 License, configuration &

troubleshooting.

Knowledge of server for e.g. Windows server 2012, 2016, 2019 & 2022.

Handling VIP clients & Escalations mails.

Working on (OTRS & Service Now) Ticketing tool.

Accomplishment

Prompted as a Senior Support Engineer & got promoted to WIPRO on payroll in just 12 Months.

Achieved 97% customer satisfaction through effectively helping End user with technical issue & maintaining client, engineer relation.

Collaborated & led a team of 5 Engineers in the support function for organizations compliance maintenance amidst of Covid-19 crisis.

Completed Technical Courses- CCNA /MCSA 2016

I, the undersigned certify that to the best of knowledge and belief, The Resume correctly Describes my qualification and myself.

Date:

Place: Mumbai

(Sagar Soni)

Contact this candidate