Alicia Caldwell

Customer service **+ years

**** ***** ******** ****** **** Lithonia Ga 30058

ad3umq@r.postjobfree.com

678-***-****

A multi-functional customer service professional with broad based experience in customer service and an energetic, determined professional with the ability to handle projects and multi-tasks based on priority.

• Inventory ICQA

• Customer Service

• Data Entry

• Commercial Sanitation

• Child Development

• Food Safety

• Cleaning service

• Wearhouse

• Operator package

• Life insurance agent

• Auto Loaner

• Remote bookkeeper

Willing to relocate: Atlanta GA

Authorized to work in the US for any employer

Work Experience

Bagcraft at Novolex

Wearhouse - Norcross, GA

February 2019 to 2021

• Machine operator

• Machine adjustor

• Packaging

• QC ( quality control) check order to insure everything is correct

• Labeling boxes

Cleaning Supervisor

Atlanta Green Maids - Snellville, GA

October 2016 to Present

Cleaner Responsibilities

• Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

• Performing and documenting routine inspection and maintenance activities.

• Carry out heavy cleaning tasks and special projects.

• As a supervisor job duties include scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, communicating with other departments. also hiring and train new team members and maintain a custodial budget. Jimmy Johns

Management & Training Corporation - Snellville, GA September 2013 to October 2016

• Provides on-the-job training for new employees. Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft. Assists in the supervision of the preparation, sales, and service of food.

Call Center Customer Service Representative

Debt Collection Agency - Snellville, GA

January 2012 to July 2013

• Manage multiple accounts for delinquency and debt collection efforts

• Locate and contact debtors about outstanding obligations

• Send out past due notices for delinquent accounts or for missed settlement payments

• Investigate and resolve complaints regarding incorrect debt collection attempts

• Report address changes and maintain files regarding debtors for correct and current contact information

• Compile reports on delinquent accounts and report missed payments to credit bureaus Education

Lithonia High School - Lithonia, GA

Skills

Leadership, Decision Making, Communication, Listening, Collaboration/Teamwork, Coordination, Time Management, Active Learning, Good Attitude, Detail Oriented, Strong Work Ethic, Problem solving, Customer Service, Flexibility/Adaptability, Dependability, Self Confidence, Self Motivated, Honesty, Critical Thinking (10+ years), Customer Service (10+ years), Call Center (Less than 1 year), Debt Collector skills •Intermediate skills using MS Office and database software • Demonstrated skill in negotiating and resolving conflicts •Ability to speak persuasively and listen critically •Ability to multi- task and meet tight deadlines •Prioritize multiple tasks to ensure the successful completion of each debt collection attempt •Call center experience (Less than 1 year), Jimmy John's job skills include: Excellent time management skills required Excellent cost management skills required Excellent labor management skills required (4 years), Janitorial, Operator, Clean Room Certifications/Licenses

Driver's License

Contact this candidate