Mary Patterson

Certified HR Professional & Financial and Business Data Analyst, CPA

**** *. ****** ****** ****, Durham, NC 27713 • ad3uku@r.postjobfree.com• 919-***-****

An Organized, detail oriented, dependable Business Professional with more than 35 years solid IT Project Production Management in the IBM Network Systems Technical Support; 25 years solid with Human Resources Management Director Experience, Recruiting, Talent Acquisitioning, Promoting Job Fairs, Special Events, Accounting, Technical Writing, and Business Analysis. Quick learner eager to acquire new skills and grow personally and professionally, seeking full time regular job.

Authorized to work in the US for any employer. Federal Government Homeland Security Clearance.

Creative, Hard Working, Innovative, Leading Navigator, and a Fast Learner.

Introduction• Human Resource Manager with 30+ years of solid experience • Highly competent in all facets of employee recruiting, and benefit packaging. • Hands on experience in recruiting and supporting the global organization. • Experienced in remote work in high volume call centers providing effective and efficient quality benefit insurance internal / external customer service. Supervising business work crews up to 15 individuals including scheduling and payroll processing at a time. • Proficient in performing human resource recruiting, contract staffing, employee benefits, managing leave of absence, internal financial accounts auditing, reconciliations, A/R/P, Workday and ADP payroll, HRIS, and benefit functional specifications.

Key Qualifications: • Quality Management • 35 years IT Systems Network Experience • Certified 30-year Human Resource Director Paid Graduate Apprenticeship 2003-2006• Certified Public Accountant Financial Reporting Manager• Certified Notary Public • 2019 IBM CISSP Systems Network Database Security Administrator and Programming Technician-Rochester, NY •2006

Flexible Leadership Approach, Driver of Change, Bridge Builder between people & IT functions.

Certifications: • 2010 CPA * DTCC 2021 Certified Notary Public *IBM CISSP 2019*NCCU Human Resources Professional 2006

Qualifications:

· Communication skills: Excellent verbal communication skills and able to collaborate with others on problem solving and requirements gathering sessions. Happy to work with teams to educate and spread ideas. Excellent written skills to communicate documentation.

· Time Management: Excellent organizational skills with the ability to manage and balance multiple priorities in a fast-paced, complex business environment, coupled with the aptitude to set priorities, manage deadlines, and make bold data-driven or daily management decisions.

· Judgement and problem-solving skills: Proactive problem solver, naturally inquisitive and independent critical thinker with a creative mind set for designing analytical solutions. Innovative thinker with excellent business operation navigation skills.

· Customer service orientation: Self-motivated individual with a strong customer service mindset and are adept to working in a team-oriented, collaborative environment with the ability to build credibility and trust from staff and internal and external constituencies.

SKILLS & ABILITIES:

Research and Analyze Data as a Solutions Developer paying keen attention to details as needed. Accountable for capturing business development data for technical reports.

Lead and Manage Benefits audits and various projects as a navigator/innovator simultaneously. Technical Writer. Business Documentation Manager.

Strong Communication and Presentation Skills understanding business analysis best practices. Good Organization skills to balance work and prioritize tasks.

Ability to work independently as a Manager, Supervisor, Director, Leader

Quick Learner. Proficient in reconciliation, documenting business requirements.

Punctual & Dependable. Troubleshoot and respond to employee human resource inquiries internal/external employees or customers.

Excellent, Effective and Efficient Internal Business Operations Problem-Solver / Auditor.

Decisive Facilitator and Problem Solver with motivation to act. Performs all other duties as needed.

EMPLOYMENT HISTORY:

US Tech Solutions @Bridgestone Americas, Oxford, NC. 06/2022-07/2023

Human Resources Manager Contracted Consultant

Responsible for coordinating on-going recruiting practices. Escalate complex problems to hiring management team and appropriate support specialists. Respond to, and diagnose, problems through discussion with others, including problem recognition, research, isolation, and follow-up steps with onboarding process based upon human resource talent acquisition SOPs. Identify, evaluate, and prioritize customer problems and complaints.

Plan and Coordinate job fairs, holiday celebrations, employee recognition and rewards events.

Recruiting, Talent Acquisitioning, Onboarding New Hires with HRIS, Facilitating Job Fairs & Special Events.

Conducting Job Interviews face to face & Facilitating New Hire Orientation Training for OSHA Safety and Onboarding.

Strong Communication skills using MS Office Suite (MS-Word, MS-Excel, PowerPoint, Outlook)

Experienced with using Hire Right, My Workday, ADP, Scout, and Indeed for recruitment, face to face or virtual interviewing, while coordinating new hire orientation training classes and onboarding for permanent retention.

Robert Half Staffing Service, Durham, NC. 10/2021 – 05/2022 Certified Corporate Accountant & Human Resource Manager Consultant

Perform debt and financial reconciliations by communicating with others and negotiating contracts. Proactive in seeking information, challenging norms, and driving business debt and operations efficiency.

Providing operational support for other accountants assisting on special contract assignments and/or projects. Building relationships with key stakeholders.

Ability to produce and manipulate large quantities of complex data, confidential information with high levels of financial accounting accuracy.

Collecting over $1 million dollars in outstanding rent due to COVID19 nonpayment for the local Durham Housing Authority agency until contract completed.

The State of North Carolina Department of Revenue and DTCC Contracts 01/201*-**-****

Mandated Executive Ordered Law Enforcement Public Safety Officer COVID19 Pandemic Certified Consultant

Performed all OSHA Trained responsibilities, duties, and requirements to keep the mass majority of population safe while quarantined.

Travelling the surrounding area for performing fire watch detail in state educational facilities as required.

Created electronic retention income tax SAP/GAAP files for the SPD Department for The Department of Revenue.

IBM, Rochester, New York 01/2010-01/2019 Contracted Database Network Specialist Consultant

Perform debt collections and financial reconciliations by communicating with others and negotiating contracts.

Proactively prepares and presents employee complaint and occurrence analysis reports for the Management Executive team for resolution.

Responsible for employee complaints and grievance process. Manage employee timekeeping in Workday for ADP payroll, management team approval, job performance, and work attendance.

Prepares quality and presents complaint and occurrence analysis reports for the Organization Executive Management Executive Team and Governing Board.

Coordinate Staff Peer Review Process for compliance with core measures for risk management including root cause and analysis as required. Facilitates organizational employee safety/quality team meeting.

Providing operational support for other accountants assisting on special contract assignments and/or projects. Building relationships with key stakeholders.

Ability to produce and manipulate large quantities of complex data, confidential information with high levels of financial accounting accuracy using ADP and Workday application tools. Collecting over $1 billion dollars in outstanding debt in fast paced call center for accounting.

Concrete Cowboys, Raleigh, NC & Washington, DC 01/1991-01/2010

Contracted Home and Business Specialized Concrete Construction Project Manger

Providing specialized construction projects in customized stamped concrete projects by design under customer special orders. Building trust connections for project construction collaboration and contracts.

Negotiate business contracts with property and homeowners for customized concrete orders.

Established business accounts coping with multiple demands while getting duties completed in a timely manner.

Adjust and account monetary funds for meeting weekly employee payroll for compensation and benefits.

Recruit and talent acquisitioning for skilled labor workers in pouring, laying, and finishing concrete for inground swimming pools, sidewalks, patios, stoops, stairwells, sitting areas, building footings, catch basins, etc…

EDUCATION/CERTIFICATIONS:

Master’s Degree – Computer Science, North Carolina Central University, Durham, NC

Certified Accounting, Budget & Finance Accountant using ADP, Workday, GAAP/SOX, SAP, ERP

Certified IBM Computer Information Systems Database Security Personnel,

Certified Human Resources Director Apprenticeship Paid Intern

Certified in IBM LAN/WAN AS/400, SNA, MVS, TSO, FAPL, SAP, CMS, XML, HTML, GML, Citrix, Lawson, Siebel, VPN Remote Call Center Linguistics, Pro-leads, Scout, Dayforce, Workday, HireRight, Indeed, HRIS, NCWORKS.

Technical Writer proficient in using Book Master & MS Office Suites (MS Excel, Word, MS Power Point, MS Works, MS Outlook)

REFERENCES: Available upon request.

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