Jennifer Davis

**** ******** **** ***** ** ***** Tel.: 610-***-**** E-mail: ad3uk3@r.postjobfree.com

Professional Summary

Seasoned and results-driven marketing professional with over 15 years of experience in digital marketing, social media management, and property management. Completed designation in project management and retention designation manager responsible for the entire professional education department, ensuring quality customer service and guiding students towards completion of their designations. Skilled in content creation, data analysis, and team leadership. Seeking to leverage extensive experience and knowledge to drive business growth and exceed organizational goals.

SUMMARY OF QUALIFICATIONS

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation

Loyal and dedicated manager with an expertise in team leadership, customer service, systems analysis, configuration, technical support, and staff training/supervision

Enthusiastic worker with strong capabilities in forming and implementing innovative and creative strategies; dedicated to the principle of continuous improvement

Proven ability to effectively communicate with people of various backgrounds; strong internal and external communication and interpersonal skills

Efficient team-player who excels at building trusting relationships with customers and colleagues, able to multitask and perform in emergency situations with effective management and negotiating skills

Goal-driven leader with developed ability to maintain a productive climate and confidently motivate, mobilize, and coach employees to meet high performance standards

PROFESSIONAL EXPERIENCE

The American College, Bryn Mawr, PA 01/2005 – 10/2013

Retention Designation Completion Manager

Managed digital marketing campaigns for The American College, overseeing strategy development, execution, and performance analysis.

Utilized advanced analytics to optimize campaign performance and drive continuous improvement.

Developed and implemented strategies to increase brand awareness and drive student enrollment collaborated with internal teams to ensure alignment of marketing initiatives with organizational objectives.

Collaborated with internal teams to ensure alignment of marketing initiatives with organizational objectives.

Responsible for the entire Professional Education Department to assess and continually improve the quality of customer services department.

Property Management Robert Wise & Company 05/2004 – 05/2005

Assistant Property Manager

Assisted in the management of residential properties, maintaining constant communication with residents, vendors, and corporate headquarters.

Generated and issued all phases of work order requests, inspections of property's and bid proposals.

Caleco Coin Automated Laundry Company 07/2002– 02/2003

Installation Supervisor

responsibility for seven crewmembers, payroll duties, scheduling three delivery trucks daily.

contacting customers on a daily basis to expedite the work order

Utilized resources to provide directions (maps) for the crews, and dispatched special technicians to assist on certain job.

Worked in conjunction with Union employees and became educated in codes and procedures.

Held departmental awareness sessions

Reviewed and consulted on hiring new employees

Traveled to several locations to complete estimates of contracts to ensure seamless delivery

Cushman & Wakefield, Essington PA 06/2000 - 09/2000

Clerical Accounting Assistant

Performed projects for the controllers

Assisted in monthly closing of General Ledger

Updated billing information by extracting lease data for multi-year tenants

Performed other administrative tasks as directed.

EDUCATION

Rosemont College, Bryn Mawr PA

Bachelors of Science in Business Administration 2001

Bachelors of Science Accounting 2001

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The American College Bryn Mawr PA

Continuing education courses for Project Management, Designation Completion, Risk Management

PROFESSIONAL ACCOMPLISHMENTS

Creation of the new student services retention department

Worked with the IT executives to implement the first live chat platform

Assisted in the creation of oversight and metrics for student services

Blackboard Online Learning platform renewal

TRAINING/SKILLS

Data Entry

Time Management

Customer Service training and Maintenance

Statistics and Analysis

Live Chat Platform

Writing Skills

Project Management from planning to design, implementation and evaluation.

Outstanding Communication Skills

Quality Control

Quality Improvement

Research and Analysis

Blackboard Online Learning research and development.

Continuing Educational Guidance

Accreditations/Certifications

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