CINDY KILMAN

ad3ujp@r.postjobfree.com

325-***-****

ABOUT ME

A high performing self-motivated Servant leader that leverages strong business relationships to drive results and accountability for the success of the organzation.

SKILLS

Problem solving, adaptability, collaborative spirit, strong work ethic, exceptional time management, strong critical thinking skills

EDUCATION

Completed course work at

San Antonio College

EXPERIENCE

INSURANCE SALES AND SERVICE I/ EXISTING MEMBER ACQUISITION

July 2021 to current

Identify and explore member needs to provide protection

High performer that consistently acquires and deepens

member needs

Provide support and empathy on every call

Strive to strengthen the relationship between USAA and its

members

Multiple nominations for Made for Excellence Award

Ranked number one in the Nation in VPP Issues

Issue over 450 policies monthly

Lead team in Customer Service

Top Sales Representative in Nation

PREVIOUS EXPERIENCE

July 2016 to July 2021

New Braunfels Independent School District Registrar

Reviewed and audited transcripts to ensure accuracy

and integrity for class ranking and graduation.

Confirmed school district met compliance requirements with Texas Education Agency guidelines.

Strong knowledge of testing techniques and data analysis principles.

Knowledge of Microsoft tools, excel and word

Pilot testing of software prior to launching to ensure accuracy

Assisted with STAAR testing and preparation

Provided support to Texas assessment testing

August 2009 to May 2015

Wells Fargo Bank/Mortgage

Area Manager responsible for hiring, training, coaching, and auditing

Oversight of vendors for Office Comptroller Currency (OCC)

Third party management (TPM) risk management

Oversaw Government Sponsored Enterprises (GSE)

Quality assurance for funding/closing of Fannie Mae/Freddie Mac

Liaison between bank and mortgage divisions

Audited files to ensure regulatory requirements and compliance

Conducted testing of software prior to rollout

January 2007 to August 2009

Federal Deposit Insurance Corporation

Investigations Team-closed failed financial institutions

Conducted testing of policies to determine risk/failure

Audited and reviewed files and guidelines for compliance

Recovered 30 million in fraudulent discovery case

Examined banking practices and programs for regulatory

compliance

Contact this candidate