Customer Service Sales Representative
Resume:
CINDY KILMAN
*****.******@****.***
ABOUT ME
A high performing self-motivated Servant leader that leverages strong business relationships to drive results and accountability for the success of the organzation.
SKILLS
Problem solving, adaptability, collaborative spirit, strong work ethic, exceptional time management, strong critical thinking skills
EDUCATION
Completed course work at
San Antonio College
EXPERIENCE
INSURANCE SALES AND SERVICE I/ EXISTING MEMBER ACQUISITION
July 2021 to current
Identify and explore member needs to provide protection
High performer that consistently acquires and deepens
member needs
Provide support and empathy on every call
Strive to strengthen the relationship between USAA and its
members
Multiple nominations for Made for Excellence Award
Ranked number one in the Nation in VPP Issues
Issue over 450 policies monthly
Lead team in Customer Service
Top Sales Representative in Nation
PREVIOUS EXPERIENCE
July 2016 to July 2021
New Braunfels Independent School District Registrar
Reviewed and audited transcripts to ensure accuracy
and integrity for class ranking and graduation.
Confirmed school district met compliance requirements with Texas Education Agency guidelines.
Strong knowledge of testing techniques and data analysis principles.
Knowledge of Microsoft tools, excel and word
Pilot testing of software prior to launching to ensure accuracy
Assisted with STAAR testing and preparation
Provided support to Texas assessment testing
August 2009 to May 2015
Wells Fargo Bank/Mortgage
Area Manager responsible for hiring, training, coaching, and auditing
Oversight of vendors for Office Comptroller Currency (OCC)
Third party management (TPM) risk management
Oversaw Government Sponsored Enterprises (GSE)
Quality assurance for funding/closing of Fannie Mae/Freddie Mac
Liaison between bank and mortgage divisions
Audited files to ensure regulatory requirements and compliance
Conducted testing of software prior to rollout
January 2007 to August 2009
Federal Deposit Insurance Corporation
Investigations Team-closed failed financial institutions
Conducted testing of policies to determine risk/failure
Audited and reviewed files and guidelines for compliance
Recovered 30 million in fraudulent discovery case
Examined banking practices and programs for regulatory
compliance
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