Customer Service Patient Care
Resume:
Yamen
Kizawi
Objective
Patient-focused PharmD graduate
with 5 years of experience in
specialty/retail pharmacy and
diverse academic rotations. Proven
interpersonal skills demonstrated
through the establishment of positive
relationships with patients,
customers, and colleagues. Highly
respected team member known for
adaptability in challenging situations
and consistently delivering
outstanding performance.
Committed to providing top-tier
patient care and ensuring fast yet
accurate medication dispensing.
Possesses extensive management
experience, seeking a position that
leverages strong communication,
management, analytical, and
organizational skills, along with a
background in customer service and
a collaborative approach to
teamwork.
Contact Information
Work Experience
Feb 2022- Present
university of chicago hospital
Transporting medications, IVs, TPNs, chemotherapy, medication cassettes, and other pharmacy supplies to nursing units and clinics. Responsibilities include adding patient-specific and restocking medications in Omnicell machines, returning discontinued medications, replacing CPR cart medications, and transferring patient-specific medications between Omnicells. Rotating through pharmacy department areas, working collaboratively, filling doses, restocking medications, conducting inspections, maintaining work areas, answering calls, triaging communication, collecting quality assurance data, and performing other drug-related duties within legal licensure. Additionally, the role involves preparing medications and supplies under pharmacist supervision, such as prepackaging bulk medications and compounding IV admixtures, excluding specific formulations unless trained through the UCMC authorized Tech II training program.
Dec 2021- Present
CVS PHARMACY
Counsel patients on new medications, retrieve prescriptions via phone communication with doctors and medical assistants, and recommend appropriate over-the-counter medications. Proficient in entering new prescriptions, administering various vaccinations, and efficiently processing and filling a high volume of prescriptions daily. Adept at contributing to Covid clinics and testing initiatives, showcasing a commitment to public health and safety. Jul 2019- Present
Meineke car care center
Dedicated and detail-oriented professional experienced in creating weekly employee schedules, adept at resolving customer complaints and ensuring high-quality service. Skilled in providing guidance to assistant managers and new hires, fostering a cohesive and customer-focused team environment. Proficient in managing front and back-of-store operations, collaborating with crew members to deliver consistent and friendly customer service. Experienced in working with both local and national fleet accounts. Committed to ongoing training for skill enhancement and actively involved in managing and accurately counting store inventory.
Jan 2017- Present
KIZAWI to TRADE INC
Accomplished professional with a proven track record in daily stock trading on electronic networks, specializing in Crypto trading, and Forex trading. Well-versed in professional account management, demonstrating proficiency in analyzing markets and stocks, as well as tracking stock fluctuations to inform strategic decision-making. Adept at effective communication with stockbrokers to facilitate collaborative efforts in achieving financial objectives. Jul 2020- Dec 2021
CVS SPECIALTY PHARMACY
Experienced professional in pharmaceutical services, consistently retrieving prescriptions from doctors and medical assistants via phone communication. Proficient in addressing and resolving escalated issues and efficiently resolving delays. Demonstrated commitment to patient education by providing information on the proper administration of medications. Skilled in supervising functions related to the preparation and processing of medications, while collaborating with managers on special projects. Recognized as a lead for teams specializing in Infusion, Fertility, Celgene, REMS, and PAH, showcasing leadership and expertise in specialized areas of pharmaceutical operations.
Jan 2018- Jul 2020
CVS SPECIALTY PHARMACY
Accomplished leader overseeing teams specializing in Infusion, Fertility, Celgene, REMS, and PAH. Responsible for addressing and resolving patient escalations, answering phone calls, and supervising functions related to medication preparation and processing. Collaborates with managers on special projects, ensuring the accurate delivery of pharmaceutical care services. Maintains production logs, resolves insurance issues, and analyzes customer complaints and feedback for continuous improvement. Manages the scheduling of medication deliveries and plays a key role in training new hires. Demonstrates a commitment to excellence in pharmaceutical services.
Aug 2017- Jan 2018
THE RADU GROUP LIBERTY NATIONAL
Dynamic professional specializing in the insurance industry, adept at identifying sales opportunities and managing a portfolio of clients. Demonstrated expertise in identifying risk management strategies, handling policy renewals, and efficiently managing trucking claims. Proven track record in advocating for new members on insurance policies, enrolling new customers, and providing guidance in choosing the right plans. Skilled in the effective resolution of customer complaints and issues, ensuring high levels of client satisfaction and retention.
Jan 2016- Aug 2017
MCDONALD'S
Experienced professional adept at creating weekly employee schedules and ensuring efficient workforce planning. Skilled in resolving customer complaints and providing guidance to assistant managers and new hires. Collaborative team player proficient in working with crew members to deliver consistent and friendly customer service. Capable of effectively managing the front and back of the restaurant, demonstrating expertise in inventory control, food cost budgeting, and overall operational efficiency. Education
Jun 2020 - Present
ROOSEVELT UNIVERSITY COLLEGE OF PHARMACY
Anticipated graduation in 2024 with only one remaining class to complete.
Jun 2020 - May 2023
ROOSEVELT UNIVERSITY COLLEGE OF PHARMACY
Proud recipient of a Doctor of Pharmacy degree.
Aug 2018 - May 2020
HAROLD WASHINGTON COLLEGE
Jan 2016 - Jun 2018
WILBURE WRIGHT COLLEGE
Skills Languages
Arabic
Native
French
Elementary
Hobbies and Interests
Passionate about healthcare system development, I actively work towards positive changes benefiting pharmacists and patients. With a keen interest in diverse cultures and a love for outdoor activities like swimming and biking, I maintain a balanced lifestyle. A skilled trader experienced in database management, I also hold a special affinity for basketball and soccer. Family and friend connections are important to me, and I value personal relationships alongside my professional pursuits.
Certifications & Courses
EXPERIENIAL ROTATIONS
MARCH 2023 - MAY 2023
STUDENT PHARMACIST, CVS CORPORATE
Help my DL rounding on 29 CVS locations
Provide more information about CVS reports to Pharmacy managers.
Help achieve sales targets and drive operational efficiency. Recruiting and mentoring teams, implementing strategic plans, and ensuring compliance.
Dedicated to maintaining high standards of store performance and customer service.
contribute leadership skills to enhance the success of CVS Health at the district level.
FEBRUARY 2023 - MARCH 2023
STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.
Re-counsel patients on their medications.
Round with infection Disease doctors
Provide recommendations on each ID case
Work up new patients and re-investigate the diagnosis Dose adjustment for anticoagulant and antibiotic.
JANUARY 2023 - FEBRUARY 2023
STUDENT PHARMACIST, ADVOCATE SYKES OUTPATIENT CENTER Assist patient with DM2, HTN, HLD, and provide plan. Counsel patients on new medications.
Re-counsel patients on their medications.
Patient history (MEDRAC)
Update the patient's medical information.
Dose adjustment for anticoagulant.
NOVEMBER 2022 - DECEMBER 2022
STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.
Re-counsel patients on their medications.
Patient history (MEDRAC)
Update the patient's medical information.
Does adjustment for anticoagulant and antibiotic.
Work with managers on special inventory projects (shortage and overage).
OCTOBER 2022 - NOVEMBER 2022
STUDENT PHARMACIST, HOLY CROSS HOSPITAL
Counsel patients on new medications.
Re-counsel patients on their medications.
Patient history (MEDRAC)
Update the patient's medical information.
Dose adjustment for anticoagulant and antibiotic.
Work with managers on special inventory projects (shortage and overage).
AUGUST 2022 - SEPTEMBER 2022
STUDENT PHARMACIST, OSCO PHARMACY
Counsel patients on new medications.
Regularly retrieve prescriptions from doctors and medical assistant over the phone.
Recommend over-the-counter medications to patients. Enter new prescriptions.
Administer different vaccinations.
Process and fill high volume of prescriptions each day Assist with Lagrange Park school district Covid clinic. MARCH 2022 - MAY2022
STUDENT PHARMACIST, ALEXIAN BROTHER MEDICAL CENTER PHARMACY
Counsel patients on new medications.
Regularly retrieve prescriptions from doctors and medical assistant over the phone.
Recommend over-the-counter medications to patients. Enter new prescriptions.
Practice med to bed.
Administer some vaccinations.
Process and fill high volume of prescriptions each day. Pharmacy yearly inspection.
DECEMBER 2021 - FEBRUARY 2022
STUDENT PHARMACIST, OSCO PHARMACY
Counsel patients on new medications.
Regularly retrieve prescriptions from doctors and medical assistant over the phone.
Recommend over-the-counter medications to patients. Enter new prescriptions.
Administer different vaccinations.
Process and fill high volume of prescriptions each day Assist with Lagrange Park school district Covid clinic. SEPTEMBER 2021 - NOVEMBER 2021
STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.
Re-counsel patients on their medications.
Patient history (MEDRAC)
Update patient's medical information.
Dose adjustment for anticoagulant and antibiotic.
Work with managers on special inventory projects (shortage and overage).
SEPTEMBER 2020 - DECEMBER 2020
STUDENT PHARMACIST, WALGREENS PHARMACY
Counsel patients on new medications.
Regularly retrieve prescriptions from doctors and medical assistants over the phone.
Recommend over-the-counter medications to patients. Enter new prescriptions.
Administer different vaccinations.
Process and fill a high volume of prescriptions each day. **************@*****.***
6340 Americana dr, Willowbrook, IL, U
SA, 60527
, Chicago, IL
Pharmacy Grad intern
, Chicago, IL
Pharmacy Grad intern
, Joliet, IL
Store owner
STOCK MARKET TRADER
, Mount Prospect, IL
Pharmacy intern
, Mount Prospect, IL
PATIENT SERVICE REPRESENTATIVE SUPERVISOR/TL
INSURANCE AGENT
STORE MANAGER
, Chicago, IL
MBA-2024 Candidate
, Schaumburg, IL
PHARM D
, Chicago, IL
Bachelor degree in Biology/PRE-Pharmacy
Associate in health sciences
• Quick learner.
Bilingual in English and
Arabic.
•
Great time management
skills.
•
• Advanced in Microsoft office.
Excellent analytical and
statistical modeling skills.
•
Strong understanding of
financial market regulation.
•
Able to work under stressful
and fast paced environment.
•
Excellent communication and
active listening skills.
•
Extensive education and
training.
•
Intense focus and attention to
detail.
•
• Instructing skills.
• computer skills.
Able to maintain well-
groomed appearance at all
times.
•
• Certified in Pharmacy Based Immunization Delivery.
• CPR and AED.
• HIPPA Privacy Certified.
• HIPPA Security Certified.
• OSHA Bloodborne Pathogens Certified.
• Certified Pharmacy Technician.Certified professional manager.
• Certified insurance agent.
• Certified food safety officer.
Contact this candidate