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Customer Service Patient Care

Location:
Hinsdale, IL
Posted:
February 22, 2024

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Resume:

Yamen

Kizawi

Objective

Patient-focused PharmD graduate

with 5 years of experience in

specialty/retail pharmacy and

diverse academic rotations. Proven

interpersonal skills demonstrated

through the establishment of positive

relationships with patients,

customers, and colleagues. Highly

respected team member known for

adaptability in challenging situations

and consistently delivering

outstanding performance.

Committed to providing top-tier

patient care and ensuring fast yet

accurate medication dispensing.

Possesses extensive management

experience, seeking a position that

leverages strong communication,

management, analytical, and

organizational skills, along with a

background in customer service and

a collaborative approach to

teamwork.

Contact Information

Work Experience

Feb 2022- Present

university of chicago hospital

Transporting medications, IVs, TPNs, chemotherapy, medication cassettes, and other pharmacy supplies to nursing units and clinics. Responsibilities include adding patient-specific and restocking medications in Omnicell machines, returning discontinued medications, replacing CPR cart medications, and transferring patient-specific medications between Omnicells. Rotating through pharmacy department areas, working collaboratively, filling doses, restocking medications, conducting inspections, maintaining work areas, answering calls, triaging communication, collecting quality assurance data, and performing other drug-related duties within legal licensure. Additionally, the role involves preparing medications and supplies under pharmacist supervision, such as prepackaging bulk medications and compounding IV admixtures, excluding specific formulations unless trained through the UCMC authorized Tech II training program.

Dec 2021- Present

CVS PHARMACY

Counsel patients on new medications, retrieve prescriptions via phone communication with doctors and medical assistants, and recommend appropriate over-the-counter medications. Proficient in entering new prescriptions, administering various vaccinations, and efficiently processing and filling a high volume of prescriptions daily. Adept at contributing to Covid clinics and testing initiatives, showcasing a commitment to public health and safety. Jul 2019- Present

Meineke car care center

Dedicated and detail-oriented professional experienced in creating weekly employee schedules, adept at resolving customer complaints and ensuring high-quality service. Skilled in providing guidance to assistant managers and new hires, fostering a cohesive and customer-focused team environment. Proficient in managing front and back-of-store operations, collaborating with crew members to deliver consistent and friendly customer service. Experienced in working with both local and national fleet accounts. Committed to ongoing training for skill enhancement and actively involved in managing and accurately counting store inventory.

Jan 2017- Present

KIZAWI to TRADE INC

Accomplished professional with a proven track record in daily stock trading on electronic networks, specializing in Crypto trading, and Forex trading. Well-versed in professional account management, demonstrating proficiency in analyzing markets and stocks, as well as tracking stock fluctuations to inform strategic decision-making. Adept at effective communication with stockbrokers to facilitate collaborative efforts in achieving financial objectives. Jul 2020- Dec 2021

CVS SPECIALTY PHARMACY

Experienced professional in pharmaceutical services, consistently retrieving prescriptions from doctors and medical assistants via phone communication. Proficient in addressing and resolving escalated issues and efficiently resolving delays. Demonstrated commitment to patient education by providing information on the proper administration of medications. Skilled in supervising functions related to the preparation and processing of medications, while collaborating with managers on special projects. Recognized as a lead for teams specializing in Infusion, Fertility, Celgene, REMS, and PAH, showcasing leadership and expertise in specialized areas of pharmaceutical operations.

Jan 2018- Jul 2020

CVS SPECIALTY PHARMACY

Accomplished leader overseeing teams specializing in Infusion, Fertility, Celgene, REMS, and PAH. Responsible for addressing and resolving patient escalations, answering phone calls, and supervising functions related to medication preparation and processing. Collaborates with managers on special projects, ensuring the accurate delivery of pharmaceutical care services. Maintains production logs, resolves insurance issues, and analyzes customer complaints and feedback for continuous improvement. Manages the scheduling of medication deliveries and plays a key role in training new hires. Demonstrates a commitment to excellence in pharmaceutical services.

Aug 2017- Jan 2018

THE RADU GROUP LIBERTY NATIONAL

Dynamic professional specializing in the insurance industry, adept at identifying sales opportunities and managing a portfolio of clients. Demonstrated expertise in identifying risk management strategies, handling policy renewals, and efficiently managing trucking claims. Proven track record in advocating for new members on insurance policies, enrolling new customers, and providing guidance in choosing the right plans. Skilled in the effective resolution of customer complaints and issues, ensuring high levels of client satisfaction and retention.

Jan 2016- Aug 2017

MCDONALD'S

Experienced professional adept at creating weekly employee schedules and ensuring efficient workforce planning. Skilled in resolving customer complaints and providing guidance to assistant managers and new hires. Collaborative team player proficient in working with crew members to deliver consistent and friendly customer service. Capable of effectively managing the front and back of the restaurant, demonstrating expertise in inventory control, food cost budgeting, and overall operational efficiency. Education

Jun 2020 - Present

ROOSEVELT UNIVERSITY COLLEGE OF PHARMACY

Anticipated graduation in 2024 with only one remaining class to complete.

Jun 2020 - May 2023

ROOSEVELT UNIVERSITY COLLEGE OF PHARMACY

Proud recipient of a Doctor of Pharmacy degree.

Aug 2018 - May 2020

HAROLD WASHINGTON COLLEGE

Jan 2016 - Jun 2018

WILBURE WRIGHT COLLEGE

Skills Languages

Arabic

Native

French

Elementary

Hobbies and Interests

Passionate about healthcare system development, I actively work towards positive changes benefiting pharmacists and patients. With a keen interest in diverse cultures and a love for outdoor activities like swimming and biking, I maintain a balanced lifestyle. A skilled trader experienced in database management, I also hold a special affinity for basketball and soccer. Family and friend connections are important to me, and I value personal relationships alongside my professional pursuits.

Certifications & Courses

EXPERIENIAL ROTATIONS

MARCH 2023 - MAY 2023

STUDENT PHARMACIST, CVS CORPORATE

Help my DL rounding on 29 CVS locations

Provide more information about CVS reports to Pharmacy managers.

Help achieve sales targets and drive operational efficiency. Recruiting and mentoring teams, implementing strategic plans, and ensuring compliance.

Dedicated to maintaining high standards of store performance and customer service.

contribute leadership skills to enhance the success of CVS Health at the district level.

FEBRUARY 2023 - MARCH 2023

STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.

Re-counsel patients on their medications.

Round with infection Disease doctors

Provide recommendations on each ID case

Work up new patients and re-investigate the diagnosis Dose adjustment for anticoagulant and antibiotic.

JANUARY 2023 - FEBRUARY 2023

STUDENT PHARMACIST, ADVOCATE SYKES OUTPATIENT CENTER Assist patient with DM2, HTN, HLD, and provide plan. Counsel patients on new medications.

Re-counsel patients on their medications.

Patient history (MEDRAC)

Update the patient's medical information.

Dose adjustment for anticoagulant.

NOVEMBER 2022 - DECEMBER 2022

STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.

Re-counsel patients on their medications.

Patient history (MEDRAC)

Update the patient's medical information.

Does adjustment for anticoagulant and antibiotic.

Work with managers on special inventory projects (shortage and overage).

OCTOBER 2022 - NOVEMBER 2022

STUDENT PHARMACIST, HOLY CROSS HOSPITAL

Counsel patients on new medications.

Re-counsel patients on their medications.

Patient history (MEDRAC)

Update the patient's medical information.

Dose adjustment for anticoagulant and antibiotic.

Work with managers on special inventory projects (shortage and overage).

AUGUST 2022 - SEPTEMBER 2022

STUDENT PHARMACIST, OSCO PHARMACY

Counsel patients on new medications.

Regularly retrieve prescriptions from doctors and medical assistant over the phone.

Recommend over-the-counter medications to patients. Enter new prescriptions.

Administer different vaccinations.

Process and fill high volume of prescriptions each day Assist with Lagrange Park school district Covid clinic. MARCH 2022 - MAY2022

STUDENT PHARMACIST, ALEXIAN BROTHER MEDICAL CENTER PHARMACY

Counsel patients on new medications.

Regularly retrieve prescriptions from doctors and medical assistant over the phone.

Recommend over-the-counter medications to patients. Enter new prescriptions.

Practice med to bed.

Administer some vaccinations.

Process and fill high volume of prescriptions each day. Pharmacy yearly inspection.

DECEMBER 2021 - FEBRUARY 2022

STUDENT PHARMACIST, OSCO PHARMACY

Counsel patients on new medications.

Regularly retrieve prescriptions from doctors and medical assistant over the phone.

Recommend over-the-counter medications to patients. Enter new prescriptions.

Administer different vaccinations.

Process and fill high volume of prescriptions each day Assist with Lagrange Park school district Covid clinic. SEPTEMBER 2021 - NOVEMBER 2021

STUDENT PHARMACIST, ADVOCATE CHRIST MEDICAL CENTER Counsel patients on new medications.

Re-counsel patients on their medications.

Patient history (MEDRAC)

Update patient's medical information.

Dose adjustment for anticoagulant and antibiotic.

Work with managers on special inventory projects (shortage and overage).

SEPTEMBER 2020 - DECEMBER 2020

STUDENT PHARMACIST, WALGREENS PHARMACY

Counsel patients on new medications.

Regularly retrieve prescriptions from doctors and medical assistants over the phone.

Recommend over-the-counter medications to patients. Enter new prescriptions.

Administer different vaccinations.

Process and fill a high volume of prescriptions each day. ad3uja@r.postjobfree.com

6340 Americana dr, Willowbrook, IL, U

SA, 60527

312-***-****

, Chicago, IL

Pharmacy Grad intern

, Chicago, IL

Pharmacy Grad intern

, Joliet, IL

Store owner

STOCK MARKET TRADER

, Mount Prospect, IL

Pharmacy intern

, Mount Prospect, IL

PATIENT SERVICE REPRESENTATIVE SUPERVISOR/TL

INSURANCE AGENT

STORE MANAGER

, Chicago, IL

MBA-2024 Candidate

, Schaumburg, IL

PHARM D

, Chicago, IL

Bachelor degree in Biology/PRE-Pharmacy

Associate in health sciences

• Quick learner.

Bilingual in English and

Arabic.

Great time management

skills.

• Advanced in Microsoft office.

Excellent analytical and

statistical modeling skills.

Strong understanding of

financial market regulation.

Able to work under stressful

and fast paced environment.

Excellent communication and

active listening skills.

Extensive education and

training.

Intense focus and attention to

detail.

• Instructing skills.

• computer skills.

Able to maintain well-

groomed appearance at all

times.

• Certified in Pharmacy Based Immunization Delivery.

• CPR and AED.

• HIPPA Privacy Certified.

• HIPPA Security Certified.

• OSHA Bloodborne Pathogens Certified.

• Certified Pharmacy Technician.Certified professional manager.

• Certified insurance agent.

• Certified food safety officer.



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