FRANCES P. JOHNSON

**** **** *** ****, ******, TX 75115

469-***-****

ad3uig@r.postjobfree.com

Objective:

Seeking a position, this will allow me the opportunity to utilize my professional background, education, software applications, Customer Service, and my Coaching skills with the potential for advancement.

EXPERIENCE

DECEMBER 5, 2022-SEPTEMBER 12, 2023

COMMERICAL ACCOUNT OPERATIONS COORDINATORS

COX AUTOMOTIVE/MANHEIM-DFW

END PAY: $18.00

Inspect Retail vehicles, notating cosmetic damage and overall vehicle condition.

Conduct Quality Control checks on completed vehicles ensuring that all work has been completed according to standards set forth by clients.

Perform monthly maintenance of retail vehicles ensuring sale readiness.

Manage account relationships, maintain effective communications, and ensure customer requirements are met.

Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.

Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.

Review and update condition report; approve and audit vehicle repair report.

April 21, 2022-present

receptionist, freeman Honda dealership

START PAY: $13.00

demonstrate effective organizational, interpersonal and communication skills to build rapport with customers, peers, and supervisors.

manages the front desk, greet AND WELCOME VISITORS IN A PROFESSIONAL AND FRIENDLY MANNER. customers and routing calls TO THE APPROPRIATE STAFF MEMBERS responsible for completing several administrative tasks (data entry).

takeover 50 calls per day, filing, print out deals. also, perform various administrative tasks.

Answer and direct phone calls to the appropriate staff members.

April 21, 2022-August 31, 2022

Customer service representative, farmers insurance (Brisa Rodriguez agent)

END PAY: $15.00

responsible for answering inbound calls.

addressing customers questions about products and services.

processing payments or returns, updated customer address.

excellent customer service and build sustainable relationships and trust with customer accounts.

keep records of customer interactions, process customer accounts and file documents.

July 22, 2019 –SEPTEMBER 23, 2021

SSD lead specialist coach, Kirkendall Dwyer law firm.

END PAY: $16.00

assist and speaking to potential disabled Us citizens client to discern claim viability and complete applications with the social security administration office.

SSD lead coach assist day-to-day oversight of intake, training new hire’s,

one-on-one monitoring, assist in complete clerical duties including answering phones and responding to emails and maintain quality work.

June 17, 2016 –December 31, 2018

peer support specialist, my second chance, inc.

END PAY: $13.00

assisting peers in articulating their goals for recovery.

offer guidance and support to people who are struggling with substance abuse, psychological trauma, or mental health disorders.

work closely with a variety of professional to provide counseling and rehabilitation.

meal preparation.

performed routine services for residents of the housing program. conducts regular one-on-one meetings, develop recovery strategies, coordinate client schedules and logistics, and respond to any emergencies as needed.

September 19, 2007-april 13, 2010

lead service representation (inbound), Advanced Tele-Solutions

END PAY: $14.00

customer Service provides strong interpersonal and negotiation skills.

strong knowledge of numerous collection programs icoms, csg, epic, ivr, acpv, and ats interface.

collecting over $25,000.00, monthly of consumer payments for cable telephone and internet service to help lower truck rolls for clientele.

excellent knowledge of all client policies and procedures including bright house, charter, Comcast, insight communications, rcn, and time warner cable.

NOVEMBER 2005-PRESENT

CHURCH SECRETARY/ADMINISTRATIVE ASSISTANT, SPIRITUAL LIFE CHURCH

Keep church staff informed of member's needs such as deaths, illness, and other crises.

Answer the phone and screen calls for staff per their direction.

Perform general office work; maintain supplies and various files.

keep records and compile these into periodic or occasional reports.

Enters in totals for weekly tithes and donations, manages deposits into the church’s accounts, and works with the Church treasurer to report taxes.

Oversees church staff files and maintains confidentiality on all information contained therein.

Manages office supplies, keeps track of inventory, and buys more as needed.

Answers and screens all incoming calls, routing them to the appropriate departments when available and taking messages as needed.

Responds to all mail correspondences, including letters to ailing parishioners, those who have gone through times of grief, or are otherwise facing difficult times.

Maintains an orderly and clean office and filing system.

Manages the church’s schedule, accounting for all religious holidays, pastor’s duties, appointments with the ministry leaders, and events in the church facilities.

august 2004-october 2005

customer service specialist, aafes (platinum personnel)

END PAY: $14.00

act as an aafes representative responds to customer account and /or vendor inquiries to the aafes credit program & fair credit reporting act.

direct marketing & catalog operations. RESEARCH various online accounts.

assisted customers of their questions and complaints and quality assistance.

EDUCATION

high school diploma-David w. carter-Dallas, Texas 1982-1986

cedar valley college-Lancaster, texas-1986-1989

strayer university/bachelor’s degree in business administration-continuing education

university of phoenix/bachelor’s degree in business administration-continuing education-phoenix, az.

SKILLS

Proficient in MS Office

Typing over 60 wpm

Alpha and Numeric Data Entry

10 key by touch by sight

Image Express Application

ACTIVITIES

On my last job at Kirkendall Dwyer, I received NUMBEROUS achievement awards for most calls, most outstanding, perfect attendance, and most approved. However, I give back by going into the Community and feeding the Homeless every change I get and that is my passion. My church and I Volunteer for Thanksgiving and Christmas to feed everyone that is hungry. I am a good LEADER; a very DILIGENT WORKER (multi-task) and I can lead and get the job done.

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