Gillian Horan

Manchester CT

ad3ui1@r.postjobfree.com 860-***-****

EXPERIENCE

Landmark Health, Farmington, CT

Business Operations Specialist, March 2022- Present

-Manages and updates the regional onboarding catalog and calendar

- Aided in and implemented the expansion of the regional onboarding training catalog from 6 trainings to 36 trainings offered across a variety of roles and disciplines

-Hosts and engages newly hired employees in onboarding presentations and informational sessions regarding market structure and practices

-Manages the medication and medical supply closet

-Updates inventory in McKesson online ordering system

-Tracks and manages the expiry dates of all medications and medical care devices

-Conducts and log’s quarterly audits of provider medication boxes and medical supplies closet

-Manages and maintains administrative access for market based EMR systems

-Gathers information and submits access requests for field and office staff to gain access to patient records

-Assists with the upload of medical records and patient information into the Ubiquity EMR system

Hamilton Connections, East Hartford, CT

Office Administrator/Placement Coordinator, May 2021- March 2022

-Logged payroll hours for over 200 employees for two separate companies on a weekly basis

-Authorized and e-mailed out weekly invoices to client account receivable teams

-Collected, applied, enrolled, and filed all ACA Enrollment paperwork from employees for health coverage and insurance waiver forms

-Implemented and supported metric meeting programs such as “Bring a Friend”

-Maintained open lines of communication between client teams and the recruiting staff

-Cold called employers, leads and employment agencies for worker job searches

-Placed applicants in temporary and permanent positions resulting in increased total company hours billed

-Maintained and expanded existing accounts and while developing new clients for the company

-Maintained and actively updated TempsPlus online filing systems with employee information and notes from clients

-Positively and effectively interacted with clients and employees over the phone and in-person

-Completed and documented all pre-employment screenings such as background checks, resume reviews, and drug tests

-Utilized data mining to track and analyze the number of individuals contacted and responsive to new job openings through the use of “reach-outs” and job blasts

-Managed all filing and data projects for the corporate office

Metropolitan District Commission

Customer Service Intern, June-August 2019

-Interacted positively with customers to solve problems and answer billing questions.

-Worked in alignment with the treasury department to track and process unpaid bills.

-Ordered water shut offs and turn ons throughout the state of Connecticut.

-Aided the CSR team with deescalating calls, explaining process, and providing solutions.

-Aided in the establishment of the newest billing and interest regulatory system.

Head Intern, HR Intern, June-August 2018

-Supervised 26 interns ranging over various ages and departments as lead communicator.

-Converted decades of benefits/comp/claims files from printed documents onto an online database.

-Assisted with claims process from the HR perspective.

-Observed/Assisted with high volume hiring event, including screening, and selecting candidates for interview, sat in on interviews, assisted with onboarding and welcome of new hires, processed new hire paperwork.

-Ran four presentations throughout the summer for the other interns and their managers on various real-world topics such as Office Etiquette and Financial Planning

-Worked with supervisors and office personnel to organize a successful volunteer opportunity at Mercy Housing and Shelter in Hartford CT

SKILLS

-Computer applications: Microsoft Word, PowerPoint, Publisher, Outlook, Excel, Zoom, Microsoft Teams, SAP, RStudio, TempsPlus, ADP, and Quickbooks

-Proficient in social media: Facebook, Instagram, Twitter, Snapchat, Slack, Skype, Indeed, and LinkedIn

-Positive leadership qualities

-Extensive customer service experience

-Attentive communication skills

EDUCATION

Seton Hall University, South Orange, NJ

Bachelor of Arts in Political Science, GPA 3.62 Graduation: December 2020 Magna Cum Laude

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