Human Resources Customer Service

TABATHA HALL

FRANKFORT, KY- FRANKLIN *****

502-***-**** – ***********@*****.***

PROFESSIONAL SUMMARY

Determined and dedicated individual seeks fulltime position with a promising future in a office where I can be an asset to the company and the job. I have over 19 years of Clerical / Administrative skills and experience. I have worked in IRS and Revenue Departments also a phone operator. I have multi computer skills using different software's.

ACCOMPLISHMENTS

• Achieved employee of the month by completing my job with accuracy and efficiency.

• Resolved product issue through consumer testing.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Documented and resolved I9 information records to alphabet order in binder which led to organized I9 binder for office.

• Supervised team of 5 staff members.

SKILLS

• Critical Thinking

• Performance Evaluations

• Generating Reports

• Onboarding and Training

• Information Sourcing

• Work Planning and Organization

• Microsoft Office

• Verbal and Written Communication

• Employee Data Record Keeping

• Processing Personnel Records Compilation

• Recruitment Documentation

• Processing Grievance Documentation

• Explanation of Benefits

• Personnel Reports Preparation

• Company Policies and Procedures Training

• New Employee Orientation

• Staffing Documentation Maintenance

• Problem Solving

• Personnel Documentation Verification

• Employee Interviews

• Human Resources Management System HRMS

• Office Organization

• Resume Screening

• Shift Change Procedures

• Data Entry

• Termination Procedures

• Writing and Editing

• Staff Management

• Managing Applicant Inquiries

• Job Applicant Interviews

• Reporting Requirements

• Office Administration

• Eligibility Requirements

• Human Resources Standards

• Coordinating Training Materials

• Inventory Management

• Staff Development

WORK HISTORY

04/2021 to current HR Assistant

Express Staffing- Simpsonville, Ky

Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.

• Partnered with management team to coordinate on-boarding and off-boarding processes.

• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.

• Responded to inquiries by answering telephone calls, in-person questions and emails.

• Documented human resources records and maintained confidentiality of sensitive personal information.

• Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.

• Supported coordination of benefits open enrollment activities and process.

• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

• Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.

• Maintained work structure by updating job requirements and job descriptions for positions.

• Analyzed issues and employed improvement processes.

• Performed timely project management within budget constraints for issues regarding executive leadership.

• Implemented quality control initiatives to reduce downtime and increase revenue.

• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

• Reviewed and screened applicant resumes to identify qualified candidates.

• Oversaw and managed hiring process and assisted human resources. 05/2019 to 11/2020

HEALTHCARE AIDE

SYMPHONY OF OAKLAWN –LOUISVILLE, KY

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

• Obtained client medical history, medication information, symptoms and allergies.

• Complied with company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

• Developed rapport to create safe and trusting environment for care.

• Completed dusting, washing dishes, laundry and vacuuming for patients.

• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

• Assisted patients with therapy exercises as specified by care team.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

• Increased medication and medical terminology knowledge through research and continuing education.

• Maintained clean, safe and well-organized patient environment.

• Adhered to all resident lifting and safe lifting instructions and rules.

• Documented vital signs to inform nurses and physicians of any changes in patient status.

• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.

• Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.

• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

• Employed mobility devices and chairs equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.

• Used wheelchairs equipment to assist with patient ambulation in room, hallways and bathroom.

• Kept accurate records of patients' care, condition and progress.

• Assisted with patient transfer and ambulation.

• Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.

• Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.

• Used computer to maintain records of services performed and apparent condition of patients.

• Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook

• Followed safe lifting techniques and individual resident lifting instructions.

• Obtained biological specimens for ordered tests and prepared for laboratory transport.

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

• Scheduled and accompanied client to medical appointments.

• Transported patients via wheelchair to and from rehabilitation and daily activities.

• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

• Provided total hygiene care to 20 patients per shift by assisting with skincare, bathing and toileting.

• Sanitized wiped down and cleaned equipment and inserted catheters as directed by nursing staff.

• Delivered compassionate care and clear communication in handling issues of death and dying.

• Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.

09/1997 to 03/2019

CLERICAL ADMINISTRATIVE ASSISTANT

ADECCO EMPLOYMENT SERVICES – FRANKFORT, KY

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Maintained staff directory and company policy handbook for human resources department.

• Arranged rapid office equipment repair and maintenance with vendors.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Monitored premises, screened visitors, updated logs and issued passes to maintain security.

• Performed research to collect and record industry data.

• Offered office-wide software support and training, troubleshooting issues and optimizing usage.

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

• Coached new employees on administrative procedures, company policies and performance standards.

• Created PowerPoint presentations for business development purposes.

• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Organized weekly staff meetings and logged minutes for corporate records.

• Created detailed expense reports and requests for capital expenditures.

• Executed record filing system to improve document organization and management.

• Scheduled office meetings and client appointments for staff teams.

• Coordinated bookkeeping activities in QuickBooks and Lawson.

• Managed Access databases converting complex data into easy-to-interpret data.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Handled client correspondence and tracked records to foster office efficiency.

• Data Entry in tax returns

• Coded Tax Returns corrections made and entered into system

• Invoices checked and added into accounts

TAX SPECIALIST

11/2004 to 04/2005

ADECCO EMPLOYMENT SERVICES- FRANKFORT, KY

• Managed tax submissions and made sure all information complied with regulations.

• Reconciled and produced federal and state tax documents for corporate, private business and customers.

• Delivered comprehensive tax documentation required for accurate individual and corporate returns.

• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.

• Collected and submitted required tax payments.

• Maintained thorough and current understanding of applicable tax laws.

• Worked with individuals, trusts and companies to manage tax compliance and reporting needs.

• Prepared forms on regular basis for various tax needs.

• Reviewed financial statements for accuracy and integrity.

• Oversaw team of 7 tax professionals handling up to 64 clients per year.

• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

• Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.

• Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.

• Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.

• Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.

• Prepared written responses or tax return amendments to resolve state and federal notices.

• Maintained complete records of client tax returns and supporting documentation in secured areas.

• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Completed and filed returns with tax departments at local, state and federal levels.

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

• Facilitated communication between clients and tax authorities.

• Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.

EDUCATION

GED

Thornhill Education Center

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