Customer Service Representative

Yusuf Thomas

**** ** **** ******, **** O-***

Lauderhill, FL 33313. Tel:- 954-***-****

************@*****.***

Summary:

Business Professional, trained and educated in the daily operations of banking, auditing, account management, and customer service.

Licenses: Florida 214 - FLA Life and Annuity (incl. Variable Contracts) (0214) Florida 215 - FLA Health, Life and Annuity (incl. Var. Contracts) Agent (0215) Education:

Sheridan Technical College - Hollywood, Florida January 2016 – June 2019 Business management/Accounting

Arts Institute of Ft. Lauderdale - Ft. Lauderdale, Florida May 2006 – May 2008 Media Design and Animation

Durham Technical Community College - Durham, North Carolina May 2001 - May 2005 Associate in Computer Science

Experience:

Life Insurance Sales Representative

Primerica - Ft. Lauderdale, FL September 2007 – Present

Developed base for long-term sources of clients by using referrals, occupational, and special Interest groups to compile lists of prospects

Determined clients' needs and financial situations by scheduling facts finding by Appointments and determining extent of present coverage and investments. Customer Service Representative

Tele-performance USA - Boca Raton, FL January 2016 – March 2021

Answering incoming calls from customers on issues related to benefits eligibility questions and prescription status inquiries on their health insurance coverage

Help guide and educate customers on their prescription benefits, use of plan, formulary, and premiums, status of orders, claims or inquiries

Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems

Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders

Fraud Account Supervisor

Capital One Bank - Pompano, FL August 2014 – January 2016

Investigated account activity and identity theft

Assisted customers regarding escalated and/or fraud related issues

Make outbound calls to potential victims of ID theft

Verified customer identity through extensive verification processes

Responded to cardholders' alerts to potentially fraudulent activity

Updated fraud reports/ account information

Assisted when customers question the outcome of their fraud case Customer Service Representative

C.V.S. Pharmacy - Miramar, FL July 2011 – August 2014

Operated computerized cash register to conduct sales transactions; handle cash, and make Changes as required

Prepared routine daily reports such as sales, accounts receivable/payable, orders, Credit card receipts, and/or bank deposits

Night Auditor

Homewood Inn and Suites - Cary, NC June 2004 - September 2007

Checked ins/outs of hotel guests

Tracked room revenues, occupancy percentages, and other front office statistics

Contact this candidate