~ CHRISTINE MANNING ~

ad3ugw@r.postjobfree.com 913-***-**** Atlanta, GA 30346

Summary I am professional that highly experienced and ambitious job seeker with a strong background in various insurance industries. I have a diverse skill set and are constantly seeking new challenges and opportunities to grow my career. With a focus on continuous learning and development, I am an individual who is always looking for ways to improve and advance in my career. My career goals include obtaining a senior-level position in a dynamic and fast-paced environment where I can utilize my skills and experience to drive success. I am interested in roles such as Senior Project Manager, Business Development, or Operations Manager. With my strong leadership skills, strategic mindset, and excellent communication abilities, I am well-suited for roles in industries such as healthcare or management. Some of my key industry skills include project management, business development, operations management, and strategic planning. I also have experience in team management, budgeting, and data analysis. I am a professional that is well-equipped to take on challenging roles and make a significant impact in any organization.

Skills

* Benefits Interpretation * Group/Individual Presentations * Detailed Oriented

* Open Enrollments * Highly skilled in Multi-Screens * Creative Thinker

* Special Projects * Verbal & Written Communication * Needs Analysis

* Insurance Eligibility * Billing and Invoicing *Medicare Compliance

* Virtual Sales & Services * Premium Calculations *Coverage Verification

* Medicare Sales * Medicare Consultant *AHIP Certified

Work History LIG Solutions - A Gallagher Company 08/2023 to 01/2024 Medicare Specialist/AHIP Certified - Cleveland, OH

* Identify prospective enrollees and determine eligibility for participation in the Medicare or Advantage Medicare product

* Understand and apply all policies and procedures pertaining to: Disclosures and provisions of the Advantage Medicare product or Original Medicare enrollment and disenrollment

* Conduct personalized appointments as needed to complete the enrollment process

* Perform detailed Medicare insurance sales needs analysis via phone with clients, including educating the client about Medicare, identifying matching plans, services, and assisting through the enrollment process

* Close sales and underwrite policies for clients, completing applications accurately

* Fully understand, abide and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned Benefits Advisor, 01/2023 to 08/2023

Association Member Benefits Advisors (AMBA) - Austin, TX

* Engage in additional benefit opportunities and handle inbound call volume as needed

* Consultative approach to sell need-based L&H insurance products to members

* Help members choose benefits to secure their financial future

* Answering questions regarding policies or other sales & service related inquiries

* Navigate effectively within a variety of technology platforms and record calls and activities

* Ability to work through virtual and in-person formats - Zoom Calls or Screen Shared Calls

* Medicare Supplement Premium Comparisons

Membership, Benefits & Enrollment Specialist, II, 02/2022 to 12/31/2023 Bright Health Care Insurance Company - Atlanta, GA

* Provided support to members via incoming calls regarding enrollment, eligibility or Billing

* Worked with State Based Exchanges & Federally Facilitated Marketplace (FFM) to resolve Applied Premium Tax Credits or other discrepancies

* Facilitated collection of outstanding premiums and reinstated converges accordingly

* Updated members Pharmacy Benefits and removed Grace Period Flags on accounts that impeded filling of prescriptions (Medimpact)

* Created Certificate of Credible Coverage (COCC) for Current or Terminated C overages

* Generated or regenerated invoices for premium payments

* Observed strict procedures to maintain data and plan participant confidentiality - HIPAA Health Care Enrollment Specialist (Ryan White Program), 09/2021 to 12/2021 Benalytics Consulting Group, LLC - Marietta, GA

* Educated clients regarding Federally Facilitated Marketplace (FFM) Health Care Plans and Options available to complete upcoming Year's Benefits Elections

* Maintained and updated Program Participants' Profiles and C overages

* Assisted Program Participants' Enrollments via Federally Facilitated Marketplace (FFM)

* Utilized Enrollment Verification System to document enrollments completed and timely submitted

* Provided Health Insurance Eligibility and Application assistance

* Observed strict procedures to maintain data and plan participants confidentiality - HIPAA

* Leveraged Ryan White Program and improved health outcomes, promoted Community Health and most importantly, enhanced quality of life

Benefits Specialist & Enroller, 10/2014 - 04/2021

Mylo, LLC - Kansas City, MO

* Communicated via email, phone and face-to-face with plan participants to resolve issues

* Reviewed employee enrollments to verify accuracy, inputting all company’s information

* Monitored data integrity and confidentiality by observing strict regulations and procedures

* Mentored newly hired employees in benefits department and provided required information

* Provided detailed benefits and limitations info of different policies and programs

* Educated and advised employees on group health plans and voluntary benefits

* Responded to requests for information with knowledgeable support to foster interest

* Organized paperwork and checked individual pages for accuracy and completeness

Education and Training Woodbury University Burbank, CA

Business Computer Training Institute Burbank, CA Licensed Life, Health, Accident and Annuity Agent since 1994

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