COLLINS BWALYA

Customer Sales Supervisor

PROFILE

CONTACT

PHONE:

412-***-****

EMAIL:

ad3ug2@r.postjobfree.com

HOBBIES

Travelling

Computers

EDUCATION

David Kaunda high school

**** - ***7

University of Zambia

1988-1993

WORK EXPERIENCE

Burlington Coat Factory [customer sales supervisor}

April 2021 to date

I am part of the store leadership team responsible for driving profitable

Sales through consistent execution every day with every customer.

Drive improvement of the checkout process and customer feedback surveys taken by maintaining a customer first focus and delivering a consistently great experience to all our customers with a high level of

Professionalism

Executing role model exemplary customer service behaviors while coaching and supervising cashier associates to ensure that the front-end standards and strategies are met consistently.

As part of the leadership rotation, supervise all functions all of the store while in the role of Manager on duty. This includes leading cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.

Participate in weekly workload planning meetings and morning rallies.

Maintain operations and organization of front-end area, troubleshoot any issues which may occur with registers and transactions.

Ensure validity of customer returns, exchanges, layaways, check authorizations and voids

Coordinate meal and break periods and monitor schedule adherence

Assist in the interview, selection, orientation and training associates.

Perform other tasks as assigned from time to time

SKILLS

Ability to supervise front end operations efficiently and effectively

Ability to communicate effectively with supervisors,associates and customers

Ability to motivate and energize a team to acive goals through active coaching

Ability to plan,organize and adjust priorities and manage time wisely in a fast paced enviroment.

Ability to resolve issues and coach in the moment

Ability to engage with customers in a positive manner including strong conflict resolution skills.

Strong interpersonal communication,organisation and follow through skills

Contact this candidate