Melissa Geise

Lock Haven, PA *****

ad3ufk@r.postjobfree.com

+1-570-***-****

To provide exceptional support and service in an organization that recognizes and appreciates quality employees.

Authorized to work in the US for any employer

Work Experience

Office Assistant II

UPMC Outpatient Center - Mc Elhattan, PA

November 2022 to Present

Highly skilled at Check-in & Check-out, scheduling for numerous providers, answer incoming calls, resolve patient issues competently in a courteous manner, attention to detail, proficient in Epic, Word and Excel Office Assistant II

UPMC Susquehanna Neurology and Neurosurgery - Williamsport, PA February 2020 to November 2022

Scheduling for numerous providers and departments, answer telephone promptly and courteously, maintain free-flowing and accurate communications, Check-in and Check-out, proficient in Epic program, obtained prior authorizations, scheduled referrals. Unit Clerk Med Surg/ICU

UPMC Lock Haven - Lock Haven, PA

April 2018 to February 2020

Answers the telephone promptly and courteously and maintains free-flowing and accurate communications. Takes and delivers messages in a timely manner. Assembles and records patient information on charts, files, laboratory and x-ray reports on patient charts, checks discharge charts for completeness.

Assists during emergencies such as crisis on the unit, cardiac arrest, disaster, etc. by thorough knowledge of own role.

Functions as unit receptionist and coordinates clerical tasks essential to the operation of the unit. Greets and assists patients, families, visitors, co-workers, physicians, and other Hospital personnel. Maintains patient records including labeling, incorporating appropriate forms, ensuring completion, overseeing general appearance, and monitoring their location. Obtains information for records and assists in transfer of patients by preparing records for other facilities. Processes requests for patient services from other departments as required. Responsible for ordering forms, keeping them up to date and distributing as needed. Also responsible for ordering supplies and some invoicing for Med Surg/ ICU and ED. Department Manager

Weis Markets - Lock Haven, PA

November 2017 to April 2018

Order merchandise for Department, assist customers according to their needs, ensure merchandise on shelves is fully stocked, organized and straightened. Family Service Counselor/Sales

Rest Haven Memorial Park - Lock Haven, PA

September 2014 to March 2017

Met with clients to discuss burial needs, arranged funeral services, coordinated with Funeral Directors and families, scheduled appointments, addressed client issues, used excel spreadsheets, Microsoft Word, Outlook and numerous other programs, designed 75+memorial markers, filing. Office Manager/Billing Clerk

Avis Behavioral Health - Avis, PA

January 2010 to September 2011

Billing, scheduling, insurance verification, ensured compliance with medical policies, general office duties.

Education

Jersey Shore Senior High School - Jersey Shore, PA Skills

• 10+ years Customer Service

• 3+ years Epic

• 1 year Medical Records

• 2 years Hospital Experience

• 1 year Medical billing (2 years)

• 2 years ICU Experience

• 7 years Medical Terminology

• 5 years Medical Office Experience

• 4 years Insurance Verification

• 7 years Medical Scheduling

• 10+ years Clerical Experience

• 3 years Order Entry

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