SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

* **** ****** **., *** Hassan Mamoun, El Manteqah El Sadesah, NasrCity,Cairo, Egypt.

ad3ufj@r.postjobfree.com.

+201*********

NERMEEN RAGAB

Executive Support Professional

As a seasoned professional with exceptional organizational skills, attention to detail, and the ability to manage a wide range of administrative tasks with 10+ years of experience working as a support partner to country Managers, C-Suite Executives, CEOs, Presidents, managing partners, Managing directors, and their staff. Operations in the Real Estate field at a Greek company also added another multicultural dimension to the wealth of experience in the administrative field. An effective and efficient gatekeeper managing high-level, complex, and ever-changing calendars with the highest degree of integrity, supported by a solid track record of confidentiality. Articulate, positive, diplomatic, and highly responsive communication style, and adaptive to all management styles. GoldenHome Real Estate Cairo 2023

Conducted effective control of physical and electronic properties’ information and documentation.

Created and categorized new properties and pricing information updates on the Golden Home website and online inventory platforms such as Property Finder, while ensuring quality

Continuously ensured that new and existing properties’ data were filled and/or uploaded, correctly, and updated on the Property Management System and website.

Processed payments and sent confirmation details to customers.

Assistied with the documentation of SOPs, SLAs, and KPIs. Bachelor's Degree in English Language and

Translation

1998– 2001

Internal and External Communications

Verbal and written Communications

Lease Negotiations

Executive Support

Financial Literacy

Logistics Management

Information Management

Records Management

Time Management,

Document Management

Business Meetings

Teamwork

Confidentiality

Relationship Development

Event

Analytical Skills

Presentation skills

Expense Reports

Phone Etiquette

Scheduling

Interpersonal Skills

Collaborative Problem Solving

Stress Management

Microsoft Office (Office 365 ),

File Systems

English Language

Translation

Public relations

Customer relationship management

(CRM)

Operations

AinShams University - Faculty of Al-Alsun

(Languages) HSE Contractors

.Managed the CEO ‘s schedule, appointments, and travel arrangements.

Served as the primary point of contact for internal and external stakeholders.

Prepared and edited correspondence, documents, and time sheets for Engineers.

Conducted research and compiled information for decision- making.

Organized and prioritized incoming communications. Assisted in meeting preparation and coordination and followed up work flow with the respective departments

Maintained confidentiality and handled sensitive information. Provided general administrative support.

CEO Executive Assistant 2023 -2024

PROFESSIONAL EXPERIENCE

Egyptian Tourism Federation (ETF) 2022

Worked with the Executive Director on initiating new projects and assisted in various projects. Managed day-to-day schedule with complex changing calendar, resolving any scheduling issues. Organized and prioritized heavy email inbox volume. and calls responded to emails, and prepared correspondence Managed sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the challenges facing the tourism industry in Egypt

Translated the Strategic report on Egypt’s new tourism strategy 2030 whose recommendations were forwarded to the government of Egypt.

Executive Assistant

Executive Assistant to the Chairman

Liquid C2 MENA -SecureMisr Previously 2020-2021

Managed the workflow of the Chairman.

Maintained the Chairman’s schedule, handled all incoming and outgoing correspondence, and received telephone calls and visitors while maintaining a high degree of confidentiality and discretion Attended and took minutes following up with the relevant stakeholders, as required Assisted in researching any project for the Company. Coordinated Public Relations and Business Development events and assisted in the development of business materials. Executive Assistant to the Managing Partner

Techzone Egypt I 2020

Maintained schedules, planned events, and coordinated meetings, and conferences for the ManagingPartners Purchased office supplies, and equipment and maintained proper stock. Ran work-related errands, as required.

Devised and maintained the office filing system

Purchased office supplies and equipment and maintained proper stock. Managed and handled petty cash for office local purchases/expenses and managed maintenance contracts with external vendors ensuring that all office equipment was constantly in good operational condition Provided exceptional customer service to employees and visitors, responding promptly to inquiries and resolving any issues or concerns within the office Administered health care programs for eligible staff. Initiated and finalized social insurance procedures for new and departing staff. Maintained and updated the categorized roster of job applicants and conducted a preliminary screening of submitted resumes

The Business Year 2023

Delivered a range of business support tasks for the Country Manager and editorial team to ensure that staff were effectively supported while shedding light on Egypt’s significant milestones as an attractive destination for foreign investment after the Cop 27 Conference in Sharm El Sheikh 2022 in the Special Edition on Egypt Oct 2023. Arranged high-level interviews with the most prominent figures in diverse sectors of the Egyptian Economy such as Banking, IT, Oil & Gas, and Tourism

Notable interviews were with the Chairman of EGX, GAFI, Egyptian Tourism Promotion Authority, Minister of Finance, MAERSK, ElMansour Automotive, Orascom, Oriental Weavers, Azza Fahmy, Visa and Master Card Egypt among several others Project Assistant

Executive Assistant to the Training and Business Development Manager ACAD Egypt I 201

Contacted all trainees and instructors/consultants to confirm their attendance at the training events as scheduled.

Ensured all training equipment, materials, manuals, presentations, etc. are in place and properly functioning Prepared and disseminated material (e.g. instructional notes, feedback forms) Acted as a point of contact for trainers and participants Received trainee comments and feedback for business process improvement purposes . Resolved any training issues as they arose onsite. Maintained training records (e.g. trainee lists, schedules, attendance sheets) Kept records of calls, emails, trainee details, and training activities on the CRM system COURSE WORK

Certificate in Professional Written Translation I AUC I 2004 Foundation Certificate in Business Administration I AUC I 2015 Career Certificate in Human Resource Management I AUC I 2016 How to be an effective Office Manager I ACAD Training & Consulting I 2019 Udacity Digital Marketing Challenger Track Information Technology Industry DevelopmentAgency, (ITIDA) I 2020. Foundations of Digital Marketing I Highly Professional Advisors (HPA) I 2016 Train The Trainer workshop I AUC I 2015

Business Administration Courses State University of New York (SUNY ) Potsdam 2018. Communicating Across Cultures I LinkedIn 2020

Influence versus Manipulation: The Ethics of Persuasion I LinkedIn November 2022. Super Connecting: The Secret of Professional Networking I LinkedIn I Dec 2022. Office Manager

Nabasoft 2013-2017

Performed administrative and management support-related tasks. Gathered information and maintained a database for the sales team, prepared presentations and processed necessary documents, arranged schedules and appointments, and took charge of the procurement of office supplies.

Contacted potential or existing customers to inform them about our products or services Directed prospects to the field sales team when needed Translator

Talal Abu-Ghazaleh Intellectual Property (TAG-IP (AGIP)) 2002- 2010 Followed up with clients to ensure translation met their requirements and complied with well-established practices in translation

Cross-referenced specialized dictionaries and translation tools to check the quality of the translation Delivered top-notch translations of the provided source text (Legal -Technical – HR and generic ) in a variety of document formats.

Ensured that the translations reflected the cultural understanding and context Leave notes where specific and detailed sensitive language is mentioned. Proofread translated texts for grammar, spelling, and punctuation accuracy Project Based Instructor

Berlitz Egypt 2010- 2012

LANGUAGES

Arabic (Native )

English (B2 ) Bilingual

French (B1 ) Intermediate

Public Relations

Multimodal Freight Network 2017 -2018

Fully supported the company’s PR strategy and executed it in different phases Participated in organizing the annual conference and served as the company’s spokesperson Enhanced the company’s voice and presence through online and offline channels

Contact this candidate