Quality Assurance Student Support

LINDA TYSON

P.O. Box ******, Montgomery, AL ***** (C) 334-***-**** (538-2897) *************@****.*** Professional Summary

Innovative, customer-oriented healthcare administrator with background in management, and long-

care. Strong background in quality assurance. Seeking a leadership role within an integrated delivery

system. Focused on team coordination and leadership to provide exceptional patient, family, and

student support. As a Healthcare Worker and Assistant to Campus Registrar skilled at communicating, organizing and solving problems. Very detailed, self-motivated and confident in making independent decisions. Successful in learning and comprehending new system and methods. Strong comfort level with navigating multiple monitors and programs simultaneously. Over 20 years experiences with the public. Possess ability to retain a sense of humor in tense situations. Very patient and effective when working with wide range of personality.

Skills

Fast Learner and highly dependable Ensures accurate information

A personal sense of motivation Demonstrate personal integrity

Strong verbal and written communication Makes and fulfill commitments

Meet goals and objectives Ability to be a strong effective team player

Complete work with accuracy Manage Multiple Priorities

Develops cooperation and teamwork Uses professional telephone etiquette

Maintains employee requirements Multi-task and strong attention to details

Work History

Registrar/Records Office

Troy State University – Montgomery, AL Full-Time 10/2015 to Currently

Responsible for the withdrawal of students from Troy University, also dropping and adding courses for students. Help to provide services to students in order to support and enhance their educational experience at Troy University. Rely on electronic information resources to manage the large amount of information necessary to assist students. Also, provides each student with the resources needed to successfully attain their academic goals. Make sure each student received packet of information needed for intend to graduate in a timely manner. Verification of enrollment, Transcripts, Student Deferment Loan, Change Student Programs, Change Campus Location, Update student personal information with name change or address. Enroll student into classes, print copies of student schedules, scan files, file charts, fax, make copies of GED. Answer phone and refer callers to staff members or take messages as appropriate, operated a copy machine, collating and stapling materials, sorting and arranging material for filing in alphabetical, numerical, or chronological order, locating and retrieving materials, stocking forms and other office supplies; and making recurring and special messenger trips as necessary.

Patient Registration Specialist/Administrative Medical Assistant Primed Physicians Clinic – Montgomery, AL Full-Time 07/2007 to 07/2015

Responsible for obtaining and recording in the computer accurate demographic and billing

information, including, but not limited to the verification of insurance when necessary. Always

obtains HIPPA and consent for treatment information and always explains policies and answers

patient questions within company guidelines. Also, responsible for the collection of appropriate co-

payments and payments before and/or after each visit. Developed and organized charts for all new

and current patients routinely updating patient information. Balance daily patient charges (cash,

check, credit cards) against computer. Responsible for facilitating the transfer of patient health records from paper to electronic media using jujitsu scanner, file charts, paperwork, and faxes on a daily basis. Complete cash control log and secure any cash funds nightly. Assisted physicians with patients: measure patient height, record body weight, temperature rate, and blood pressure. Prepared regular charts on patient health related history, medication restrictions, and allergies. Utilize computer software systems; Med-Fusion, McKesson, Win-med, Clear-wave and Imagine. Also, other duties and responsibilities as assigned. Cleaning facility; dusting, moping, sweeping floors, washing windows, vacuuming, wiping walls, mix chemicals for cleaning windows or mopping floors.

Medical Record Field Technician

Enterprise Consulting Solution –Montgomery, AL Temporary 10/2014 to 02/2015

Travels to physician offices, clinics, hospitals within the region to scan paper medical records and or retrieves Medical records from paper charts and or Electronic Medical Record systems and uploads the records into a secured system for review. Travel up to 100% of the time and will consist of driving to locations close to my home. Use a laptop computer and a portable scanner to retrieve medical records which will be uploaded into a Database. Responsible for facilitating the transfer of patient health records from paper to electronic media using jujitsu scanner, completed retrieval in an efficient manner to all deadlines. Demonstrated organizational skills and also, demonstrated an ability to quickly learn to utilize new computer software systems; Sevocity, Med-Connect, Aprima, Sequel, Greenway, Practice Fusion, Aria, and Next Gen. Annotates any discrepancies to the Field Coordinator for daily work perform at site for that day. Online training for Director of Compliance. Received Credit for completing courses. Certificates of Completion for Healthcare Fraud and Abuse, Code of Conduct, Medicare Compliance, HIPPA Privacy and Security, Prevention Discrimination and Harassment- Employees.

Patient Registration Specialist/Administrative Medical Assistant

Rheumatologist Specialist Clinic – Montgomery, AL Full-Time 01/2006 to 07/2007

Greet Patients, answer phone, provide patients initial paperwork, and obtain copies of insurance and

identification cards. Set up new patient account and files. Set up appointments for patients, file

charts, paperwork, and faxes on a daily basis. Obtain required signatures for HIPAA and consent for

treatment for all visits. Responsible for getting patient vital signs for physicians, Record patient

medication history for physicians. Perform other duties and responsibilities as assigned.

North Union Secretary

HealthSouth Rehabilitation Hospitals – Montgomery, AL Full-Time 05/2005 to 12/2005

Responsible for arranging charts in proper sequence with appropriate stamping, arrange and discharge

material and assure proper filing, thin charts per policy, label patient room with patient name and

room number, document, notify dietary regarding diet order/diet changes, fax reports, inform

maintain form levels on units, complete Lab, Radiology, Respiratory forms correctly, batch charges

and send to Business Office, Central Supply charge cards gathered and replaced daily, and ability to

utilize Pat-Com. Documentation of Physician assessment, planning, and evaluation of care provided

to patients. Transcribe patient prescription to kardex cards for RN. Other duties and responsibilities

as assigned.

Home Health Administrator Supervisor

Dixie Nursing Care – Enterprise, AL Full-Time 01/1996 to 12/2004

Responsible for patient care, payroll, ordering medication and supplies. Basic day to day non-invasive patient care, assisting with grooming, bathing, feeding and turning in bed. ROM, taking patient vital signs, taking care of paraplegic patient on ventilator, including suctioning using ambu-bag, changing inner cannula on a trachea, utilize Hoyer-lift for helping patient in and out of bed and wheelchair. Provided patient with transportation to and from medical appointments. Kept linen and utility area clean, emptied and cleaned urinals, removed dirty linens from hampers. Insertion of catheter, usage of leg bag, insist with bowel movement. Assisted in new hire process by calling and scheduling appointments with candidates. Prepared new hire manuals. Supervise staff of 12 nurses.

Education

Human Services/Psychology Currently Attending

Troy State University - Montgomery, AL

Financial Management Certificate: Financial Management

New Life Theological Institute - Montgomery, AL

Grant Writing Certificate: Grant Writing

AUM - Montgomery, AL

Nurse Assistant Certificate: Nursing Assistant Training

American Red Cross of Central Alabama - Montgomery, AL

Diploma: Computer/Clerical

Riley College - Dothan, AL

High School Diploma: General Studies

Elba High School - Elba, AL

Accomplishments

2023 Author “The Strength Behind My Smile”

2022 Homecoming Queen Troy University Montgomery

2007 Former Vice-President New Life Business Association

2006 President/CEO The Shandez Daniels Foundation Inc. (SDF) non-profit 501©(3)

2006 Founder of SDF Boys & Girls Spirit Club 5th – 8th grade

Annual Talent Show and Fashion Show held for The Shandez Daniels Scholarship Award

2005 Retired #23 Shandez Daniels Football Jersey in Elba, AL

Currently Working of naming bldg. @ Elba High School Shandez “Shank23 Daniels Field House

Currently Working of naming Major Hwy. (Shandez “Shank23” Daniels) in Elba, AL

Currently Volunteers work with Young’s Mentoring Program

AWARDS

Riley Business College - Certificate of Merit – Most Detailed, Certificate of Honor Award

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