Team Lead

Natasha Williams

**** ********* ****, *******, ** 30904 • 706-***-**** • *******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Follows policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information.

Able to organize and manage multiple projects and tasks.

Maintains accurate data to ensure details are not overlooked.

Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 30 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification

Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process

EDUCATION / CERTIFICATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021

Kimberly Clark / MAU Work Force Certified Emergency Response Team Member

PROFESSIONAL EXPERIENCE

Kimberly Clark / MAU Workforce – Beech Island, SC 01/2020 – Present

Quality Test Technician

Run tests on water to make sure the quality passes laws and test expectations.

Enter information into hourly log and manage data into computer system.

Answer inbound phone calls for test requests and maintain internal communication via walkie talkie.

Meet hourly production metrics and ensure accuracy and efficiency.

Carolina Covertech – North Augusta, SC 10/2020 – 12/2020

Contract Supervisor

Supervised 20 employees per shift, trained new employees, and reinforced policies and procedures.

Built productive employee relationships and oversaw Quality Control.

Updated employee timesheets and submitted information to payroll.

Maintained disciplinary and employee folders and forwarded information and updates to main office.

Answered inbound phones, organized and led daily meetings, and ensured employees met production.

Kimberly Clark / MAU Workforce – Beech Island, SC 01/2017 – 08/2020

Floor Coordinator

Supervised 15 associates per shift and assigned work areas to employees.

Made sure all employees were meeting proper production, safety guidelines, and PPE uniforms.

Answered inbound phones and communicated walkie talkie.

Ordered supplies and received shipments and stock.

Kimberly Clark / MAU Workforce – Beech Island, SC 05/2013 – 01/2017

Assembly Worker / Machine Operator

Trained new employees.

Assisted in the installation, maintenance, and repair of machinery.

Performed periodic checks on equipment and solved problems as detected.

Worked with others in order to ensure that equipment was in proper working order.

Kimberly Clark / MAU Workforce – Beech Island, SC 11/2012 – 05/2013

Production Worker

Troubleshot machines and prepared for repair.

Met daily production goals and followed safety guidelines.

Complied with company standards of quality assurance and quantity control.

VOLUNTEER EXPERIENCE

Private Duty Care – Augusta, GA 12/2016 – 04/2017

Personal Caregiver

Provided in-home personal care services based on established care plans.

Assisted with activities of daily living, personal hygiene, mobility, and feeding.

Ran errands and maintained a safe, secure, and healthy environment.

Provided companionship and contributed to a positive environment to enhance the quality of life.

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