Janice O’Neal

Brandon, MS *****

ad3ue0@r.postjobfree.com

601-***-****

PROFESSIONAL SUMMARY

Experienced Hotel Manager adept in effectively overseeing all hotel operations. I am committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews.

WORK EXPERIENCE

General Manager

DoubleTree by Hilton- Hattiesburg, MS

January 2023-Present

Manage day to day operations which includes reviewing P&L statements, budgets, revenue, and expenses.

Oversee individual department managers to ensure that all are adhering to company policies and procedures.

Oversee all hotel activities including hiring, firing, supervising employees, and training staff of more than 30+ employees.

Coordinate schedules and assigned associates, team members. staff members, and employees shifts.

Create an environment in which all associates can reach their full potential.

Manage 125+ property rooms.

Process employee payroll and labor management.

Accounts Receivable.

In house collections (collections of Corporate Charge Accounts)

Night Audits.

Cash Handling.

Guest Relations.

Rooming Inventory.

Guest Reservations Management.

Revenue Management.

Handles all ordering of supplies needed.

Handles all guest complaints.

Consistently achieve sales goals.

Responsible for profit and loss control.

Train staff according to Hilton Brand Standard.

Work front desk as needed.

Provide exceptional customer service at all times.

Inspect and PM rooms with housekeeping.

General Manager

Desai Hotel Group/ Holiday Inn Express- Jackson, MS; Holiday Inn Express- Natchez, MS, and Fairfield Inn & Suites

2012-2023

Manage day to day operations which includes reviewing P&L statements, budgets, revenue, and expenses.

Oversee individual department managers to ensure that all are adhering to company policies and procedures.

Oversee all hotel activities including hiring, firing, supervising employees, and training staff of more than 30+ employees.

Coordinate schedules and assigned associates, team members. staff members, and employees shifts.

Create an environment in which all associates can reach their full potential.

Manage 125+ property rooms.

Process employee payroll and labor management.

Accounts Receivable.

In house collections (collections of Corporate Charge Accounts)

Night Audits

Cash Handling

Guest Relations

Rooming Inventory

Guest Reservations Management

Revenue Management

Handles all ordering of supplies needed.

Handles all guest complaints.

Consistently achieve sales goals.

Responsible for profit and loss control.

Train staff according to IHG/Marriott Brand Standard.

Work front desk as needed.

Provide exceptional customer service at all times.

Inspect and PM rooms with housekeeping.

Certifications

General Management Certified with IHG

FOM (Front Office Management) Certified with IHG

References

Available Upon Request

Contact this candidate