William Gossett

Twin Falls, ID *****

ad3udx@r.postjobfree.com

+1-208-***-****

Over two decades of leadership experience in the hospitality, food and beverage industry in large markets.

Diverse management experience, including business development, budgeting, marketing, staff recruitment and training. Contract negotiation and oversight of large-scale culinary operations to include, catering/conferences /conventions and large event set-up and services. Dedicated to improving food service operations, enhancing customer satisfaction, while increasing profits. Passionate about high-quality food service and provision of a unique dining experience for guests.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Conference Coordinator

Institute for Brain Potential - Santa Monica, CA

March 2021 to Present

Onsite conference coordination, Contract site location, training and product placement. Coordinate with private and state agency for continuing education accreditation. Special Events Coordinator

Idaho Tents & Events - Garden City, ID

January 2019 to November 2019

• Negotiates rental contracts with both professional and inexperienced users from the community as well as professional caters and event organizers.

• Creates estimated event expenses for extremely complicated events in many different venues, this includes obtaining estimates from the Technical Directors, Event Coordinator, House Manager, vendors as well as other sources per event

• Develops and recommends new or revised rate sheets, film, rental/scheduling goals and objectives Club Manager

Balcony Club & Catering Idaho Tents & Events - Garden City, ID October 2018 to April 2019

• Oversaw nightly club operations ie: operations, security, liquor control, POS reconciliation, and closing reports and nightly bank deposits.

• Responsibilities Find and sell catering opportunities

• Sample businesses to attract new clients

• Train new staff members according to catering standards and practices

• Deliver all catering orders at the appropriate time, and set out food

• Accomplishments Increase in business

• Skills Used Sales, marketing, people skills

Director of Operations

Keefer's Island Restaurant & Lounge - Idaho Falls, ID October 2012 to August 2018

• Oversight of daily operations, staffing levels from 15 to 125 during peak months. Implemented operational standards across the organization, including restaurant, lounge, kitchen (7,000 square foot), and large-scale convention center (16,000 square feet).

• Negotiated and managed contracts for catering, cafeteria, and event support services, including 6 off- site cafeterias and coffee baristas.

• Responsible for strategic planning, business development, marketing, forecasting, pricing, staffing, and training for all departments.

• Ensured compliance with health and safety regulations, as well as company policies and procedures.

• Increased companywide profits by $20,000 through October 2017.

• Secured a catering contract for the Idaho National Laboratory which provided 90% of yearly catering services.

Banquet Manager

Arizona Club - Phoenix, AZ

July 2002 to September 2008

· Assist in the management of all Food and Beverage operations including, but not limited to, member service, food and beverage quality, inventory management, dining reservations, and the POS system.

· Directly work with the catering manager to plan and execute Club events, catering, and banquets.

· Ensure consistency in food quality and presentation and help monitor the beverage cost of good.

· Assist in monitoring and developing team member performance including, but not limited to, providing supervision and professional development.

· Meet and greet members and respond to their inquiries, requests, and issues in a timely, friendly, and efficient manner.

· Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.

· Ensure compliance with health, safety, sanitation, and alcohol awareness standards.

· Maintain a clean and organized work environment.

· Must be able to anticipate and fulfill needs of members not necessarily detailed in job description. Education

Associate of Arts and Sciences in (A.A.S.), Mortuary Science and Embalming San Francisco College of Mortuary Science

1999 to 2000

Associate of Arts in AA

Scottsdale Community College

1996 to 1998

Skills

• Banquet Experience

• Events Management

• Catering

• Contract Negotiation

• Management

• Communication skills

• Hotel experience

• Time management

• Sales management

• Culinary Experience

• Strategic Planning

• Food Safety

• Customer service

• Leadership

• Sales management

• Property management

• Territory management

Certifications and Licenses

ServSafe

Food Handler Certification

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