Liz Creme 512-***-**** ad3uds@r.postjobfree.com

President and Founder - Burners Without Borders ~ Jul 2013 - Present

Founded a decade ago, our dedication to preserving and restoring the natural beauty of our coastal areas while providing crucial support in times of crisis has been unwavering. In terms of strategic leadership, my role involves providing direction and oversight to the organization, planning and executing beach clean-up events, and disaster recovery efforts. I've led the organization's mission to promote community resilience and environmental stewardship through impactful initiatives, with a primary focus on beach clean-ups and disaster recovery efforts. I foster strong relationships with local communities, government agencies, and environmental organizations, advocating for environmental conservation and community resilience. Our quarterly beach clean-up events are meticulously planned and coordinated, mobilizing volunteers and managing logistics to ensure success. Disaster response efforts are conducted in collaboration with local authorities and relief organizations, mobilizing resources for immediate assistance in the aftermath of natural disasters. Volunteer management, including recruitment, training, and supervision, is essential to ensuring safety and effectiveness during clean-up and recovery operations. Our accomplishments over the past decade include organizing quarterly beach clean-up events, successfully removing large-scale trash and debris from the dunes, and facilitating disaster recovery efforts in communities affected by natural disasters. The work of Burners Without Borders Corpus Christi is crucial for preserving the natural beauty of our coastal areas, protecting marine ecosystems, and supporting communities in times of crisis. Through our initiatives, we strive to make a tangible and positive impact, contributing to a healthier and more resilient future for all.

Business Owner - Creme DeLa Clean · Self-Employed ~ Nov 2016 - Present

With almost a decade of experience as the owner of a small cleaning business, I led a team dedicated to providing exceptional cleaning services, fostering an environment of trust and satisfaction among our clients. Overseeing day-to-day operations, I learned the importance of effective communication, problem-solving, and the ability to address diverse client needs – skills that align seamlessly with the requirements of customer-facing roles. I managed all types of clients and events, including smaller intimate gatherings, focusing on creating personalized experiences that resonated with clients on a deeper level. Feedback from these events often included accolades and expressions of appreciation for the attention to detail and personalized approach. In championing client empowerment, I implemented motivational strategies aimed at elevating client experience and satisfaction. This involved various approaches, including one-on-one coaching sessions, workshops, and providing resources to help clients set and achieve their goals. By empowering clients with the tools and knowledge needed to take control of their experiences, I fostered lasting relationships built on trust and mutual respect. My entrepreneurial journey has equipped me with a keen understanding of the significance of customer satisfaction. I pride myself on delivering personalized service and ensuring that client expectations are not only met but exceeded. This background further enhances my ability to curate customized experiences specifically designed to meet unique preferences, needs, and requirements effectively, making me a valuable asset to your team.

Team Lead Manager - Texas Healthy Homes - Contract ~ Apr 2023 - May 2023

As the team lead for a sustainable home construction project, I managed a team of 10 individuals, coordinating their efforts to ensure timely completion of tasks. Collaborating closely with architects, engineers, contractors, and vendors, I oversaw all project phases, from planning to eco-friendly execution, while maintaining adherence to environmental standards. My role emphasized fostering strong teamwork and effective communication to address challenges and maintain project momentum. Additionally, I handled inquiries from various stakeholders, providing detailed information and innovative solutions to ensure customer satisfaction.

Customer Service Specialist - Compassion Key - Contract - Remote ~ Jun 2022 - Oct 2022

With a proven track record in customer service and a deep understanding of client interactions, I am confident in my ability to contribute effectively to your team. I have managed a comprehensive customer database of 50,000 individuals, providing attentive customer service and support across multiple channels, including phone, email, and live chat. Working closely with a team of 5 teachers and presenters, I facilitated their involvement in project-related activities, ensuring smooth collaboration throughout. Throughout my career, I have developed strong communication skills and a keen sense of customer needs, consistently meeting and exceeding performance metrics. I am adept at actively listening to customers, addressing their concerns, and finding effective solutions to ensure their satisfaction. Additionally, I am experienced in using CRM systems to maintain accurate and organized customer information, further enhancing our ability to deliver exceptional service.

Customer Care Specialist - Sykes - Contract - Remote ~ Aug 2021 - Dec 2021

I have extensive experience navigating complex health insurance plans and regulations, managing 8-10 programs and plans with multiple companies, each with their own unique set of rules and specifications. My ability to grasp intricate details and synthesize complex information effectively has been consistently demonstrated through exemplary performance in training evaluations. This proficiency has not only contributed significantly to the company's financial success but also underscored my commitment to excellence. Furthermore, my dedication to fostering exceptional customer engagement is evident in my track record of attentive listening, empathy, and insightful guidance tailored to individual client needs, resulting in consistent accolades and a remarkable 96% overall customer satisfaction rating.

Office Manager - Mueller Industries, Inc.~ Jan 2016 - Oct 2016

As the office manager for a dynamic sales team, I spearheaded efforts to ensure top-tier client service while meticulously managing inventory needs for the regional market. Overseeing a sales team of 10 members, I cultivated a dynamic environment characterized by teamwork, innovation, and a relentless focus on exceeding client expectations. This resulted in [insert percentage] increase in sales revenue within the regional market, which spans [insert mile radius or geographical boundaries] and represents significant potential for growth and expansion. I meticulously managed extensive client data to ensure integrity and confidentiality, including maintaining records of transactions, client preferences, and communication history for a substantial client base. By implementing robust data management systems and protocols, I safeguarded the integrity of sensitive information while streamlining processes to enhance efficiency and accuracy. These efforts contributed to the successful execution of transactions totaling well over 1 million annually, reflecting the trust and confidence clients placed in our services. I successfully coordinated events ranging from corporate conferences to community outreach programs. These initiatives not only fostered community engagement but also underscored our commitment to environmental sustainability, aligning with our company's values and enhancing our brand reputation.

SKILLS Customer Service Excellence, Organizational Efficiency, Leadership and Team Management, Training and Development. Event Coordination, Data Management and Confidentiality, Communication and Interpersonal Skills. Problem-Solving and Multitasking, Attention to Detail, Strategic Planning and Marketing Material Development

EDUCATIONAL BACKGROUND

Austin Community College - Austin, TX Associate of Arts in Vocal Performance