Saja Al-Naser

Woodland Hills, CA 980-***-**** ad3udk@r.postjobfree.com

Summary

Accomplished Senior Business Analyst with over a 6 years of experience driving data-driven insights and process improvements across diverse industries. Proven expertise in requirements analysis, stakeholder collaboration, and implementing innovative solutions to enhance organizational efficiency. Adept at leveraging advanced analytics, including machine learning, to optimize decision-making processes. Demonstrated leadership in guiding cross-functional teams and translating business needs into actionable strategies. Seeking to contribute strategic vision and analytical acumen to a dynamic organization poised for growth.

Tools and Technical Skills

Test Management Tools: Test Director, ALM, Quality Center

Version Control Tools: MS, SAP, SAP ERP

Database Query Tools: TOAD, SQL Plus

Languages: Java, SQL

Databases: Oracle, MS Access, SQL Server.

Operating Systems: Windows, UNIX, LINUX

Education and Certifications

Bachelor’s in Information Technology – University of Baghdad

Certified Business Analyst

Anti-Money Laundering Certification

Professional Work Experience

Senior Business Analyst 03/2022 – PRES

BMO Bank Los Angeles, CA

Maintained and improved financial systems, including Intacct, Planful, Salesforce, Oracle FCCS, and others, and participate in the adoption of new ERP and related tools

Developed and configured customized SAP solutions

Developed a strategic vision for projects, ensuring they were in line with long-term business objectives.

Identify and document project parameters, ensuring alignment with organizational objectives.

Generated reports for sales managers in SAP for analyzing sales transactions and trends

Led or participated in defining the communication plan designed to positively influence or change behavior; developed tailored messaging; and identifies appropriate distribution channels

Monitored the financial and risk performance of account portfolios; performed financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity, and Bank’s security position

Built change management plans of varying scope and type; led or participated in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives

Supported the execution of strategic initiatives in collaboration with internal and external stakeholders

Broke down strategic problems, and analyzed data and information to provide insights and recommendations

Acted as the main point of contact between the financial team and the Digital Center of Excellence IT team, capturing requirements and ensuring technology solutions meet expectations

Monitored data usage to assist teams, shared best practice trends in data use, and provided insight into how and where teams can use data to help in day-to-day decision-making

Integrated information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

Served as a subject matter expert on the company's financial systems and integrations, applying skills in innovative ways to solve business needs through technology and troubleshooting system issues with internal and external resources

Data Steward Expert 12/2021 – 03/2022

Truist Bank Charlotte, NC

Created processes and procedures along with access controls to monitor adherence, including establishing internal policies and standards, and enforced those policies

Defined the data and identified assets within their own data domains, and ensured there wasn’t conflict with other data elements

Analyze business requirements to articulate the specific scope and limitations of the project

Demonstrated a track record of recognizing and communicating the potential benefits of proposed initiatives

Maintained quality of the data using customer feedback, concerns, questions; internally reporting metrics; evaluated and identified issues; and coordinated and implemented corrections regularly

Optimized workflows and communications

Monitored data usage to assist teams, share best practice trends in data use, and provided insight into how and where teams could use data to help in day-to-day decision-making

Ensured compliance and security of the data

Protected the data while providing information on potential risks and offering regulatory guidance

Business Analyst 06/2021 – 12/2021

PNC Bank Charlotte, NC

Wrote user stories and acceptance criteria and drove business process sessions, requirements gathering, and application design reviews with stakeholders through various forums

Performed independent check of KYC information provided by front office

Shaped project vision by aligning it with overarching organizational goals and strategies

Contributed ideas and participated in efforts to further improve and streamline the process

Performed Periodic KYC reviews on a risk-based schedule

Performed ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients

Generated reports for sales managers in SAP for analyzing sales transactions and trends

Worked closely with product owners to groom the backlog and plan sprints and story estimations

Completed in-depth analyses for business projects, payment-processing applications and reporting tools

Reviewed automated SAP ETA reports in PowerBI on daily basis and review open orders

Reconciled client data errors to ensure the accuracy of business requirements

Analyzed a client's business requirements and processes using interviews, workflow analysis and document analysis

Worked under Agile methodology and interacted with business heads to finalize the Business Requirements for the application

Performed the requirement Ad-Hoc analysis and documented the requirements

Developed easy-to-understand data and process models to explain client business requirements

Identified and escalated any suspicious or unusual matters to AML & Line of Business Compliance for further investigation

Conducted sanctions screening of real time transactional for potential sanctions violations

Identified and translated business objectives into actionable plans and project requirements.

Configured, developed, and deployed Business Intelligence applications

Strong knowledge of Modeling Techniques: Object Orientation analysis, UML (e.g., Use Cases, Activity Diagrams); In depth understanding of the various software development lifecycles (e.g., Scrum and Waterfall) and demonstrated experience in writing software requirements and test specifications

Identified root causes and corrective actions to meet short and long-term business goals

Managed project through status meetings, weekly reports, identifying risks, and tracking issues

Facilitated Sprint Planning sessions, Daily Scrum Meetings and Sprint Review

Conducted Sprint Retrospectives and ensured continuous improvement based on the action items from retrospectives

Documented and executed UAT Test cases and Test scripts

Business Analyst 11/2019 – 06/2021

Bank of America Charlotte, NC

Transaction Management AMRS – Global Technology and Operations

Interact/work with Product owners (the Business), Product Development Managers (PDM), Business Owners, Quality Assurance (QA), Architects and Web Developers at various stages and cycles on the development of features from the user stories

Gathered the requirements through Interviews, discussions, questionnaires, and JAD sessions

Created a data mapping document to provide details regarding the tables and fields to be used for reporting purposes

Coordinated JAD sessions between the Stakeholders and the Project members

Work under Agile methodology. Interacted with business heads to finalize the Business Requirements for the application

Performed the requirement Ad-Hoc Analysis and documented the requirements

Developed Use Case diagrams, Business flow diagrams, Activity/State diagrams and Wire Frame diagrams for MyCM decommission and Onbase Decommission

Coaching Business Process and Mortgage Banking domain knowledge across all the teams

Demoed Mortgage Express Functionality and “how the system works” to Business Stakeholders, CIO, CTO and MD

Shared my knowledge and critical functionality with all the teams through Flyers “Know Your Application”

Support production support releases and worked with Business on issues/queries and did Root Cause Analysis for impacts and prioritization of any issues

Worked closely with product owners to groom the backlog and plan sprints and story estimations

Maintained task boards and produced daily burndown charts to monitor and report the progress to senior management

Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in JIRA

Successfully guided two development teams through transition from waterfall to agile development and coached the team on scrum practices. Lead daily stand-ups and scrum ceremonies

Improved team velocity by incorporating capacity planning into sprint planning sessions

Facilitated Sprint Planning sessions, Daily Scrum Meetings and Sprint Review

Conducted Sprint Retrospectives and ensured continuous improvement based on the action items from retrospectives

Coached team members on Agile processes

Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes

Created team building opportunities

Business Analyst 01/2018 – 11/2019

Bank of America Charlotte, NC

Filled role as IT Business Analyst for Retail Mortgage Banking, dealing with releases involving Regulatory Compliance, RESPA-TILA/TRID, Closing Disclosure and Business Improvement projects

Conducted Joint Application Development (JAD) and Rapid Application Development (RAD) sessions to develop architectural solutions that application meets the business requirements, resolve open issues, and change requirements

Worked under Agile methodology and interacted with business heads to finalize the business requirements for the application

Negotiated agreements and commitments by facilitating communication between business units and IT, from initial requirements to final implementation

Developed BRD, FRD, Use Case diagrams, business flow diagrams, Activity/State diagrams and Wire Frame diagrams so that developers and other stakeholders could understand the business process

Analyzed and investigated business user issues and worked with SME’s and Managers to identified related “defects” and required “enhancements” in the application and captures business requirements

Defined business processes and identified risks, base-lining acceptance criteria, and deliverables

Facilitates communication between IT and business stakeholders and Product Owners to ensure that projects are delivered on time and within budget.

Documented business requirements and system functional specifications in the form of BRDs and User Stories/FSDs respectively and created Requirements Traceability Matrix

Worked closely with the client base to understand and meet their needs by incorporating new functionality and features into the systems

Facilitated weekly meetings with the review teams to continuously improved the QA process for the application development

Team Lead 02/2017 – 01/2018

Wells Fargo Bank Charlotte, NC

Supervised the teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments

Assisted tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed

Managed the vault and the auditing, reporting and balancing of cash drawers

Managed the branch currency levels and tracked currency shipments and deliveries

Managed the schedule and ensures there are tellers to provide sufficient service levels during busy periods

Supervised each teller’s daily reconciliation

Engaged in business development activities to promote the benefits of products, construct strategic prospecting plans and prepare bankers for effective client engagement from point-of-sale through the duration of the relationship

Helped coach tellers in what opportunities can help them succeed and what to look for when helping our customers

Conducted audits to evaluate process and controls to ensure sustained performance

World Link Check Casher 10/2016 – 02/2017

Charlotte, NC

Assistant Manager 2017 – 2018

Western Union Charlotte, NC

Performed various functions including cash handling and cashing checks/money orders after proper client identification and verification

Filled AMLs, SARs and CTRs to adhere to compliance requirements

Used AML/KYC compliance to maintain a secure financial institution

Coordinated and monitored AML compliance programs and assisted in developing, implementing, maintaining, and enhancing the anti-money laundering policies, procedures, and controls of the organization

Organized daily, weekly, and monthly transaction reports and employees’ timesheets

Handled all Western Union transactions

Processed utility payments

Executed the business accounts payable and bank deposits

Trained new employees on daily process and fraud prevention

Allocated resources for the store

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