Daniel Burch

Thorough Service Technician with commitment to superior service.

Driven to contribute value through impeccable work ethic and achieve new everyday skills. With Experience in managing a high-volume of service calls while maintaining quality and efficiency. 8650 W Peoria Ave, 1011

85345 Peoria, Az

361-***-****

ad3ud2@r.postjobfree.com

m

EXPERIENCE

Camelback Sinclair, 3940 E Camelback Rd. — Operating Director

Sept. 2018 - PRESENT

Evaluated systems according to predetermined checklists and noted issues. Facilitated maintenance team training procedures to align with company standards. Demonstrated increased knowledge of company products and equipment. Diagnosed and troubleshoot problems, repairing and restoring cars and trucks to peak performance. Completed routine tasks such as tire rotation and balancing, oil changes and brake services. Adhered to safety protocols and policies to reduce workplace hazards. Installed new equipment and explained operation and routine maintenance protocols to customers. Trained customer employees and managers on machine use and maintenance. Explained diagnostic findings to customers and outlined repair or service options. Applied knowledge of standard equipment and manufacturer repair guidelines O'reilly's, 83rd Ave Union Hills — Rss

Jan 2022 - March 2022

Retail Sale’s Specialist,

Accurately looking up vehicle information to find the right part for the customer the first time, And ensuring that the customer has the best experience possible, By having Friendly customer service skills, Recommending other needed parts to finish the job, As well as Being efficient with follow-up when the part was not available or an order is placed.

Along with those tasks I was tasked with ensuring the store's cleanliness was at its best and that the money in the till and safe were properly accounted for and checked daily.

Joe's Automotive, 43rd Ave and Union Hills— Technician April 2018 - Nov. 2018

Completed customer orders and warranty services according to manufacturer specifications. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. SKILLS

Account Managing

Customer Service

Leadership and Team

Management

Customer Relations

Price Structuring

Own Diagnostic tools and can

operate them efficiently

Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases. Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies. Changed, rotated and balanced tires on different types of vehicles. Maintained accurate records of time and materials required to perform repairs and service. Analyzed and located malfunctions in brakes, motors, switches and control systems. Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement. Used specialized tools to detect leaks in gas and refrigerant systems. Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes. Completed full vehicle inspections to check for leaks, damage or other issues of concern. Corrected unsafe conditions in work areas and immediately reported correctable conditions to the supervisor. Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

EDUCATION

Rio Salado Community College, — Ged

January 2018 - June 2018.