Shae Leigh Pifer

ad3ucw@r.postjobfree.com

480-***-**** Queen Creek, AZ

Business Analyst

Summary

Dedicated and results-oriented Business Systems Analyst with a proven track record of optimizing business processes, enhancing systems efficiency, and facilitating data-driven decision-making. Seeking to leverage my expertise in analyzing complex systems and bridging the gap between business needs and technology solutions to drive organizational success.

QUALIFICATIONS SUMMARY

●Problem Solving: Identify key issues and design modifications to improve organizational and business processes.

●Project Management: Track record of leading and contributing to successful projects, from scoping and planning through execution and post-implementation support.

●Data Analysis: Proficient in data mining, analysis, and visualization to extract actionable insights and support strategic decision-making.

●Stakeholder Relations: Skilled communicator and relationship builder with all levels of organizational structure, from leadership to clients.

PROFESSIONAL EXPERIENCE

Isagenix 2021-2023

Business Engagement Analyst

Collaborated with cross-functional teams to gather and document business requirements for Salesforce projects. Translated business needs into detailed functional specifications and user stories. Configured and customized Salesforce to meet specific business needs, including creating custom objects, fields, and workflows. Collaborated with Salesforce administrators and developers to implement and test system enhancements and customizations. Developed and delivered user training and documentation to ensure effective Salesforce adoption. Monitored and analyzed Salesforce user adoption and system performance, recommended, and implemented improvements as needed.

●Improved average Customer Care call time by 3 minutes by creating screen flows within a case, improving case layouts, and creating custom objects within the first 90 days of being hired.

●Collaborated with Salesforce Admins and Narvar Returns technical teams to configure and customize the system to meet specific business needs, including defining return workflows, policies, and user interfaces. Resulting in a 64% improvement in return processing efficiency.

ANVA 2020-2021

Business Analyst

Contracted to conduct business process analysis and problem solving for an established HOA Law Firm. Collaborated with stakeholder groups across organization and proposed solutions to meet defined specifications and needs. Created concise and well-researched presentations on new product feature ideas and opportunities in collaboration with product owners. Created project plans according to project management framework standards and procedures. Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.

●Eliminated implementation issues upon identifying ongoing issues and gaps within project plans.

●Increased client usage of website by 23% by correcting reports and making reports more user friendly.

Phoenix Formulations 2017– 2018

Quality Assurance (QA) Production Analyst

Led daily auditing of accounts checking for accuracy. Ensured proper scheduling of products and completion of purchase orders. Confirmed released materials for production were in-house, met client specifications, and sufficient quantity to fill purchase order. Prepared packaging slips for shipping out finished product.

●Identified, analyzed, and documented issues with program function.

●Increased accuracy of production paperwork by 8% within first six months of hire.

Drivetime 2016 – 2017

Business Systems Analyst

Tracked tier II support tickets utilizing VivaDesk. Communicated any system outages. Managed project teams through all phases of the SDLC and led meetings to gather requirements. Designed case studies, models, and process flow. Conducted software testing, process testing, and quality control. Developed and executed functional and regression testing. Served as operational expert to conduct end user training and developed user manuals.

●Resolved the following: critical tickets from users at dealerships 9% below average SLA; 15% of repetitive bugs through collection of data and sharing findings with appropriate teams to fix for following deployments.

●Initiated corrective actions upon identifying errors through monitoring system processes; determined improvements and made recommendations based on review, analysis, and evaluation of current systems.

●Recognized as Number #1 producer of closing tickets overall.

Go Financial 2013 – 2016

Business Analyst

Gathered requirements and generated technical design documents. Created detailed, comprehensive, and well-structured test plans and cases. Tested functionality, performance, reliability, stability, and compatibility with legacy and external systems. Utilized SQL to validate stored procedures, jobs, and triggers. Facilitated reviews with SCRUM team members.

●Assessed issues accurately and quickly generated resolutions; identified, documented, communicated, and tracked bugs in TFS.

●Increased the following: on-time customer payments by 14% through creating text reminders; on-time customer payments by 14% by updating payment method options for customers, creating website to make payments by debit/credit card or Western Union; speed and accuracy of loan process for dealerships by 19% through creating dashboard with lights to show status of loan in process.

EDUCATION

Bachelor of Science in Business Information Systems

University of Phoenix Phoenix, AZ

Associate Degree

Central Lakes College Brainerd, MN

LICENSES & CERTIFICATIONS

Real Estate License

Arizona School of Real Estate and Business, Gilbert, AZ (Licensed with Hunt Realty)

TECHNICAL SKILLS

Office Productivity: Dynamic AX, PowerPoint, Word, Excel, Visio, MS Access

OS/Platforms: iSeries, Windows 7/8/10/2000/Azure/XP

Databases: Access, MySQL, SQL Server

Programming Languages: HTML, SQL

Software: Salesforce, Figma, Adobe XD, Trello, Viva Desk, TFS, Dynamics CRM, SharePoint, Azure Dev Ops, Asana, Mural, Miro,

Reporting Tools: Salesforce, SQL, SSIS, SSRS

Methodologies: Agile, Scrum, SDLC

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