Customer Service Representative
Resume:
Keanna Swinson
Exceptional customer service professional 7 years plus
Proficient in Sales, hostess and catering and restaurant experience
Greeter/ Guess Service Representative
Intake Representative
Customer service
EXPERIENCE
Moses Cone Hospital 5/2022- Present
Greeter/ Intake Representative
Assisting patient upon arrival in the Emergency Room Department
Making sure all areas are clean and up to par
Assisting patients to bathroom when needed and any materials needs while waiting
Handling transportation for those that are in need
Check in and taking complain for Triage and verifying demographics
Laboratory corporations of America
10/2020-04/2022
Customer Service Representative
Assist customers with billing payments and inquiries
Updated customer records within a timely manner.
Worked closely with customers to resolve issues to gain first call resolution
Worked with several programs to input billing and medical information.
Coopers Ale House
Hostess 12/2019 -09/2020
Greet guest providing accurate wait times and escorting customers to the dining or bar area. Offering them additional services like drinks or appetizers
Presenting drinks and silverware to the customers with menus
Make sure they are aware of any specials or promotions being offered for that day and assisting with appetizers prior to meal
Make sure our guest was greeted with a positive dining experience from the moment they arrive
Kickback Jacks
Hostess/Server 04/2019 - 12/2019
Greet and acknowledge guests and seat patrons by escorting them to their assigned table. Offer them additional service like drinks and the menu with dining ware and aware of appetizers as well.
Setting a great and personal dining room experience. Answer any questions needed regarding the menu and make sure they are aware of all specials for the day.
Greensboro Coliseum Complex
Caterer 05-2018 thru 08-2018
Making sure VIP area is set up for guest for all private events. Operating food preparation equipment when needed.
Check food items to ensure quality and safety standards are meet
Once event is completed making sure area is cleaned and prepared for next event.
Greeting our customers and serving them with a level of expertise in customer service
Education
Ragsdale High School 2013 -2017
Guilford Technical College 2017- 2019
References upon request.
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