EDITH AGOSTO

Machine operator

CONTACT

202-***-****

ad3ubb@r.postjobfree.com

Baltimore, MD 21224

CAREER OBJECTIVE

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Skillful and motivated to assist with clients all matters needed.

EXPERIENCE

April 2021-April 2023

Operator

Mid Atlantic Baking Co.

Assure that the machine is operating properly all ingredients are mixed and ready. Be sure that the product is mixed well and coming out the correct size and shape. Wrap the product with correct labels and assure ready for delivery

February 2023 - Present

Security Guard

Catholic Charities, Baltimore, MD

Operated two-way devices to summon emergency assistance or communicate with staff.

Examined doors and windows, verifying proper function and security.

Advised management of potential security risks or hazards.

Monitored entry-exit activity, allowing only authorized personnel to enter facility.

Controlled personnel access by monitoring identification of individuals entering restricted areas.

Interacted with visitors and employees in a professional manner.

March 2017 - January 2019

Customer Service Representative

Medi Rents and Sales, Baltimore, MD

Responded to telephone inquiries and complaints following standard operating procedures.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Updated and maintained database with accurate customer information and timely data entry.

Processed orders, returns, and exchanges in an accurate and efficient manner.

Handled customer complaints and inquiries in a courteous and efficient manner.

May 2007 - October 2011

Customer Service Representative

Bestwestern Hotel, Baltimore, MD

Met daily customer service quotas with a focus on quality.

Provided account information to customers and explained bill service policies and customer rights.

Addressed customers courteously using suitable methods and problem-solving skills.

Complied with corporate and regulatory policies regarding information confidentiality and privacy.

Remained open to feedback from supervisor and peers to build and improve skills set.

Followed up with customers regarding product functionality and overall satisfaction.

EDUCATION

July 2004

High School Diploma

Patterson High School, Baltimore, MD

SKILLS

Credit Card Payment Processing

Active Listening

Retail Sales Customer Service

Order Fulfillment

Customer Service

Reading Comprehension

Team Development

Typing Proficiency

Computer Proficiency

Multi-Line Telephone Operation

Order Processing

Prioritization

LANGUAGES

Spanish

Bilingual

.

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