KOLY PARISI

***** ***** **** **** **. Louis, MO 63131 H: 775-***-**** ad3ub1@r.postjobfree.com

Summary

Client focused - performance driven professional with strong relationship-building skills who is accomplished in the areas of Customer Service (call center) Mental Health & Wellness, Physical Fitness & Nutrition and Multi-line Insurance including Health

Efficient Office Assistant with experience answering high volume of calls while handling day to day front office operations

Skills

Strong customer service skills

Strong verbal & written communication skills

Highly dedicated & motivated to succeed

Performance driven & results oriented

Experience

Pharmacy Prior Authorization (call center) Pharmacy CCR Rep 12/2019 to 2/2024

St. Louis, MO

Trouble shoot medication rejections & resolve issues w/all providers including pharmacies

Maintenance of all prior authorization denials/reconsiderations/peer to peer requests

Initiate PA for Commercial/Medicaid/SRx (medical injectable) for all ordering/servicing providers

Fraud Prevention Associate (call center) 03/2019 to 01/2020

GC Services/Verizon St. Charles, MO

Handled high volume of inbound fraud (mobile) consumer and business calls

Assisted with re-securing fraudulently hit accounts ~ Processed credits accordingly

Processed and verified new accounts via secure identity and document validation checks

Investigated business fraud cases including Government accounts hit with high dollar fraud charges

Telephone Secretary (call center)

Business Center of Missouri (answering service) 10/2017 to 11/2018

Answered high volume of inbound calls ~ Input messages for client base St. Louis, MO

Provided clients with their phone messages via inbound calls

Online Advertising Customer Service Agent (call center) 10/2016 to 06/2017

Seller Networks Las Vegas, NV

Maintained, edited, revised online advertising for entire client base

Assisted clients with their advertising needs via chat and an inbound call in line

Answered client emails and returned all requests for call backs

Office Assistant Centrec Care 09/2014 to 05/2015

St. Louis, Missouri

Answered “inquiry calls" for Ambulatory Detox/PHP & IOP Programs. Scheduled Initial Evaluations.

Monitored/maintained patient charts & patient paperwork upon admission

Monitored patient census each quarter to evaluate company finances

Coordinated with EAP Reps to set up new intake appointments & discuss existing Pt. compliance

Responsible for all medical records request

Food & Beverage Server ~ Student at Cuyahoga Community College ~ 04/2013 to 08/2014

Marriott Hotel Cleveland, Ohio

Cocktail Server/Food Server ~ Student at Cuyahoga Community College ~ 01/2012 to 01/2014

The 356th Fighter Group Canton, Ohio

Home Health Care Giver 11/2008 to 1/2011

Home Instead ~ St. John’s Caregivers ~ Home Helpers Southern California

Cared for cancer patients while on hospice

Assigned to several “live in” care giving clients

Assisted w/bill pay, grocery shopping, doctor appt’s and meals

Maintained all dispensing of medications and daily record keeping

Beverage Server 07/2007 to 05/2008

Ameristar Casino St. Louis, MO.

Serviced Casino guests with alcoholic beverages

Serviced private poker tournament guests with alcoholic beverages

Insurance Agent 06/2003 to 02/2007

Country Insurance Pahrump, Las Vegas, Nevada

Implemented marketing strategies w/10% growth w/n the first 30 days

Provided onsite training for administrative staff

Worked directly w/auto/home/life underwriters

Serviced walk in clients with changes on existing insurance policies and new product add on

Prepared/processed flood policies according to the guidelines set forth by NFA

Sold long term care/disability/health insurance to existing client base

Mailed quarterly invoices on behalf of Illinois Farm Bureau

engaged in community activities to increase visibility.

Office Manager 06/2000 to 06/2003

Enterprise Rent a Car Pahrump, Nevada

Assisted in the opening of a new Enterprise rental office in Pahrump Nevada

Trained and managed two office employees

Created/implemented marketing strategy to target/auto body shops/insurance agencies and corporate business

Top leader in the "lead generation" program for the car sales division and "referral" program

Increased fleet by 10% by second quarter

Managed auto insurance claims and auto accident reports

Performed daily operational duties including expense reports/employee scheduling and daily bank deposits

Education and Training

Physical Therapy Assistant Student ~ GPA 2.6 ~ 2019

SLCC College St Louis, Missouri

Activities and Honors

Member of the Chamber of Commerce while employed with Enterprise Rent a Car, Country Insurance and Centrec Care. Remained active in community affairs. Volunteered as a court appointed special advocate for the city of New York for one year in 1996. A member in good standing with NAIFA (2003-2005)

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