Daniel Farella

Computer Tech

Plant City, FL ****6

ad3u9u@r.postjobfree.com

570-***-****

Accomplished Computer Technician with a rapidly increasing range of industry experience, looking to bring strong

instincts and a proven record of procedural compliance, process management and strong operational skills to a

rapidly growing company.

Work Experience

Field Service Engineer

Hyosung America - Tampa, FL

May 2018 to Present

Fix and repaired ATM machines including core electronics Trouble shoot hardware an software related issues. install ATM machines

ATM Technician

NCR Corporation - Peachtree City, GA

May 2017 to May 2018

Fix and repaired ATM machines including core electronics

System Administrator

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January 2012 to April 2018

Value Computer Repairs tampa, FL

Analyzed key metrics to measure product effectiveness.

Troubleshot and resolved internet connectivity and general software and hardware issues.

Identified product problems and strengths and collected data on the customer experience.

Delivered detailed feature roadmaps that included action items and project targets.

Worked closely with QA to develop use cases, review test cases and track feature bugs.

Ran focus groups, surveys and experiments with real users in collaboration with the [Human

Resources] department.

Help Desk Support

Sanofi Pasteurs - Scotrun, PA

December 2009 to January 2012

Executed functionality and feature development both within current application framework and on next-generation

frameworks.

Tested features across various browsers.

Fixed bugs as they were encountered.

Envisioned inspired new products, features and flows.

Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.

Conducted design and code reviews to share knowledge with development team.

Answered user inquiries regarding computer software and hardware operation.

Set up equipment for employee use.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation

specifications.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Analyzed network packet information and computer OS system data to identify and characterize anomalies on

networks.

Configured, maintained and provided trending and performance analysis of enterprise class storage systems.

Education

High School Diploma

East Stroudsburg Senior High School South - East Stroudsburg, PA

1994

High school diploma

ITT Technical Institute - Tampa, FL

Certification of Computing Professionals

University of Phoenix - Tampa, FL

Skills

Do you have any of these top skills employers are looking for?

APIs

Active Directory

Microsoft SQL Server

Git

Test Cases

Ubuntu

Cloud Computing

VMWare

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5 years

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