**** *** ********* ****

Downingtown, Pa. *****

Objective: Seeking a position as a Client Relations Representative with a Company that offers Opportunities for Growth and Values Employee Initiative

EDUCATION:

West Chester University, West Chester, PA Graduated December 1996 PROFESSIONAL EXPERIENCE:

Vanguard- Onboarding & Foundational Specialist January 2022- January 2023

• PASSED SIE Test – First Attempt

• Assist Clients with opening Retirement and Brokerage Accounts

• Handle various maintenance tasks for clients such as password resets and adding beneficiaries

• Maintained 100% efficiency in all account maintenance categories BYL Collections

Commercial Loan Collector March 2021 – October 2021

• Collected $75,000 every month in Gross Money

• Collected $18,750 every month in Company Fee

• Provided Qualified Payment Plan Arrangements to assist Commercial Credit Debtors in resolving their Financial Obligation

Giant Supermarket March 2020- February 2021

Front End Sales Associate

Flagship Credit Acceptance March 2014– February 2020 Sales & Credit Representative – Indirect Auto

• Booked an average of 150 contracts per month

• Maintained a consistent “Book to Approve” ratio of 15%

• Averaged 150 Applications worked per day

• Developed and maintained solid business relationships with finance & sales managers at automobile dealerships

• Provided excellent communication with inside and outside sales staff to capture new contracts Sallie Mae Inc March 2013 – March 2014

Student Loan Collector

• Consistently reached required monthly goal of $1,000,000 in cured balances in 30 & 90 day delinquency buckets