MELANIE ROBINSON

Kingman, AZ ***** • 928-***-**** • ad3u9f@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Looking for a long-term position with room for advancement and growth. Dedicated to learning, growing, and succeeding in the hotel profession A team player who is dedicated to increasing efficiency. Professional data typist with 30 years of experience working in high-pressure environments. Being able to think strategically and successfully build relationships with clients and service providers. Transcribing documents Strong interpersonal skills Data entry Data entry background Team building Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Hospitality Service

Sorting and Labeling

Team Collaboration

Verbal and Written Communication

Conflict Management

Time Management

Business Administration

Meeting Scheduling

Multi-Line Telephone Systems

Mail Handling

Social Perceptiveness

Customer Assistance

Complex Problem-Solving

Listening Skills

Referral Coordination

Sensitive Information Handling

Issue Handling

Correspondence Typing

Data Confirmation

Call Answering and Routing

Greeting and Seating Clients

Manage Files

Information Updates

Maintain Security

Greet Visitors

Preparing Memos

Telephone Reservations

Calendar Management

Fee Collection

Answer Telephone Calls

Filing

Scheduling

Registration Services

Maintaining Guest Records

Patron Satisfaction

Administrative Skills

Bank Deposits

Setting Reservations

Call Forwarding

Email Decorum

Effective Planning

Office Supplies Inventory Management

Front Desk Operations

Telephone Etiquette

Microsoft Office

Confirming Transactions

Scheduling Appointments

Guest Registration

Meeting Minutes

Visitor and Customer Relations

Word Processing

Plates Presentation

General Anesthesia

Dental Examination

Cloud-Based File Organization

Data Imports

Patient Referral

Patient Records Gathering

Protective Coatings

Personable Demeanor

Accounting and Billing Software

Catering Coordination

Room Assignments

Impression Taking

Work History

Front Desk Night Auditor, 10/2023 to Present

Motel 6 – Phoenix AZ

● Greeted guests at front desk and engaged in pleasant conversations while check-in process.

● Created, modified and canceled reservations.

● Directed phone calls

● Prepared, printed and filed all days paperwork accordingly.

● Prepared necessary paperwork for Housekeeping and Maintenance staff. Front Desk Receptionist, 06/2010 to 04/2013

D And N Fairways – Burlington, MA

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated. Answered multi-line phone system and transferred callers to appropriate department or staff member.

Collected room deposits, fees, and payments.

Completed data entry and filing to keep records updated for easy retrieval. Completed all tasks in compliance with company policies and procedures. Maintained confidentiality of sensitive data to protect customer and business information. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Confirmed important personal and payment information for compliance with security and payment card industry standards.

Sorted and delivered mail and packages upon arrival to correct staff members and departments. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Resolved customer problems and complaints.

Organized, maintained and updated information in computer databases. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Handled assignments independently with good judgement and critical thinking skills. Data Transcriber, 02/1999 to 05/2009

Internal Revenue Services, IRS – Andover, MA

Verified accuracy of data before transcribing.

Compiled and verified accuracy and sorting information to prepare source data for computer entry. Located and corrected data entry errors and reported to management. Completed data entry tasks with accuracy and efficiency. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Entered data into various computer systems accurately using Microsoft Office Suite. Sorted documents and maintained organized filing process. Verified accuracy of data entered into system to produce error-free reports. Followed established procedures to enter and process data correctly. Created and maintained data entry logs to track data entry activities. Entered numerical data into databases with speed and accuracy using 10-key pad. Resolved discrepancies in data entry activities for accurate, complete jobs. Secured and protected data from unauthorized access by complying with security protocols. Developed data entry policies and procedures in compliance with company standards. Verified data entered into database by reviewing, correcting and deleting data. Used specialized techniques and shortcuts to improve typing speed and meet deadlines. Secured information by completing database backups. manager, 10/2004 to 04/2008

methue youth hockey

Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability

Reduced workflow inconsistencies by recruiting and hiring capable employees Was in charge of supervising and training 5 customer service representatives to ensure that they provided exceptional service throughout the entire experience On-site staff training was facilitated, and processes and procedures were developed to improve accuracy

Hired, trained, and mentored staff to maximize effectiveness Conducted supplier risk assessments in order to forecast favorable outcomes. Education

Diploma : Business, 06/1992

Somerville High School - Somerville, MA

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