RICARDO L. MAYO

*** ******* *****

Madison, AL **757

938-***-****

ad3u93@r.postjobfree.com

https://www.linkedin.com/in/ricardolmayo

PROFESSIONAL SUMMARY

Highly adaptable customer focused professional with multifaceted experience in retail sales, hospitality, and call centers. Trustworthy and dependable. Demonstrated ability to protect sensitive customer/client information. Previously held team lead positions in food service industry. Knowledgeable of office processes. Flexible, reliable, and capable of managing priorities in a successful and timely fashion. Strong business acumen supported by a Bachelor of Business degree.

KEY SKILLS

*Inventory Management *Payment Processing *Sales & Marketing *Information Technology

*Problem Solver *Communications *Active

Listener *Emotional Intelligence

EDUCATION

Bachelor of Science, Business Administration May 2015 Frostburg State University, Frostburg, Maryland

Associate of Science, Business Administration December 2010 Harford Community College, Bel Air, Maryland

PROFESSIONAL EXPERIENCE

Front Desk Agent

July 2018 – April 2019

Woodspring Suites; Madison, Alabama

• Created reservations

• Investigated and settled disturbances

• Coordinated maintenance and repairs

Customer Service Representative

May 2017 – June 2018

Alorica; Huntsville, Alabama

• Provided customer service for medical beneficiaries in a call center for United Healthcare West

• Received training about specific benefits related to Medicare

• Daily functions included taking inbound telephone calls and using the computer to annotate notes about the calls

• Programs used were: REVA, ODAR, ISET, Internet Explorer, and script reading for more exploration into all cases or explanations during phone calls

• Discussed benefits, payments, WOLs (waivers), Affidavits, or provided submissions to separate departments for further research Customer Service Associate

November 2015 – January 2016

Express Pros; Huntsville, Alabama

• Provided customer service in Belk retail store, Parkway Place Mall, in Huntsville, Alabama

• Received tax preparation training

Shift Manager

September 2015 – November 2015

Stevi B’s Pizza Buffet; Madison, Alabama

• Mentored and managed 10 subordinate employees

• Performed cashier duties, counted till, prepared deposit and created cash report

• Routinely maintained adequate levels of inventory

• Secured products by coordinating delivery schedule with vendors