LIANE RUSSELL

Milton, GA ***** Cell 540-***-**** ad3u90@r.postjobfree.com linkedin.com/in/liane-russell-172b9b11/ DIRECTOR, BILLING OPERATIONS

Inspirational Billing Director with a strategic growth mindset and analytical background in financial analysis, reporting, and project management. Known for meeting deadlines, resolving discrepancies, and increasing revenue and profitability. Highly skilled at maximizing productivity through detailed analysis and process improvement. Excellent leadership, mentoring talent to realize potential and promoting the team to continually meet and exceed personal and professional goals while exceeding expectations. Respected partner who collaborated across the business spectrum with sales, supply chain, IT, operations, finance, and executive leadership. TECHNOLOGY

Advanced Microsoft Excel Word PowerPoint Teams Oracle Hyperion Tableau ABS ERP Platform SalesForce CORE COMPETENCIES

Leadership Cross Functional Collaboration System Development Financial Modeling/Forecasting Project Management P&L Ownership Variance and Trend Analysis Policy and Procedure Development Process Improvement SOX Auditing Complex Problem Solving Employee Mentoring and Development Cost Management PROFESSIONAL EXPERIENCE

Vestis/Aramark Uniform Services – Atlanta, GA March 1998 - December 2023 Director, Billing Operations – Atlanta, GA January 2021 - December 2023

• Worked in partnership with IT to implement a new billing system which consolidated three billing platforms into one new system after our Ameripride acquisition.

• Collaborated with the sales, supply chain, operations, finance and executive teams on process improvements and needs.

• Developed system enhancements in order to streamline the billing team’s activities and allow for improved processing accuracy therefore providing for a better customer experience and enhanced productivity.

• Implemented training tools for three billing teams consisting of 110 associates in the US (Lexington, KY, Minneapolis, MN) and Canada (Toronto).

• Developed and mentored the billing team managers to become better leaders within their teams.

• The teams processed customer account creations (900/week), customer maintenance (10,000/week), customer credit processing (2,000/week) and generated customer invoices (600,000/week).

• Created efficiencies along with standards to ensure teams could support a total of 124 production facilities. This resulted in the elimination of several hundred hours of overtime weekly.

• Developed a Billing Operations Scorecard utilized to measure associate productivity and accuracy. Director of Finance/Billing Hub – Atlanta, GA January 2013 - December 2020

• Oversight of one region consisting of 15 production facilities and 6 field controllers.

• Performed comprehensive variance analysis to determined root causes and worked with the facilities on implementing process improvements in order to increase productivity and profitability.

• Assisted the facilities in developing monthly and 12 month rolling projections for revenue and profit.

• Implemented cost saving measures by reducing the number of personal printers and implementing network printers/copiers in our facilities.

• Established a shared services billing hub which consolidated 9 billing teams into one team prior to our acquisition.

• The customer billing hub was responsible for customer account creation, maintenance, and invoice generation. Liane Russell ad3u90@r.postjobfree.com Page 2 of 2

Sr. Manager, Financial Planning & Analysis (FP&A) – Atlanta, GA January 2012 - December 2012

• Played an instrumental role in the design, testing, and implementation of the new Hyperion planning and projection tool utilized by the FP&A team.

• Led the FP&A team and developed best practices for this newly created team of 6 people.

• Directly responsible for the projection and annual budget development for 30 production facilities. Group Controller/Field Finance Trainer – Atlanta, GA May 2008 - December 2011

• Responsible for financial oversight of 6 production facilities and managed 4 field controllers.

• Monthly closing and P&L review.

• Reviewed variance analysis reporting and assisted in determining resolutions.

• Partnering with Regional VPs to ensure implementation of best practices for our finance, sales, and operations teams to increase cash flow, operating efficiency, and profitability.

• Trained and onboarded new field controllers by developing training tools and on-site training.

• Developed a digital resource library for the field finance team to utilize.

• Conducted monthly training conference call sessions for the field finance teams. National Implementation Champion – Salt Lake City, UT February 2006 - April 2008

• Instrumental in the design a development of new billing and reporting system in Salt Lake City.

• Worked with a team of 12 people which consisted of SME’s with expertise from sales, supply chain, IT, finance and operations.

• Developed training and procedure manuals.

• Trained and implemented the new system in 2 facilities. Group Controller – Chicago, IL/Atlanta, GA November 2001 - January 2006

• Responsible for financial oversight of 6 field controllers and production facilities.

• Monthly closing and P&L reviews.

• Reviewed variance analysis reporting and assisted in determining resolutions.

• Partnered with Regional VPs to provide financial guidance to the facilities in order to boost profitability and performance.

• Established and performed audit activities to ensure Sarbanes Oxley (SOX) compliance and implemented standardized practices.

• Promoted associates through development and training.

• Developed top and bottom-line budgets for each location. Market Center Controller – Eugene, OR/Chicago, IL March 1998 - October 2001

• Responsible for all financial activities for 2 production facilities and managed 12 associates.

• Monthly closing and P&L reviews.

• Partnering with the General Managers to ensure accurate reporting and increased profitability by providing monthly trend and variance analysis to understand the root causes of issues and determine resolutions.

• Developed annual budgets for both locations.

• Managed accounts payable, billing, accounts receivable, payroll, inventory and reporting. EDUCATION

Bachelor of Science Degree

California Polytechnic State University, San Luis Obispo, CA

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